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SimpleSwapReviews 158

3.6

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SimpleSwap Reviews Summary

The company presents a mixed reputation based on customer feedback. On the positive side, some users appreciate the user-friendly interface, a wide selection of affiliate partnerships, and prompt service during successful transactions. However, numerous reviews highlight significant concerns, particularly regarding transaction failures, delayed responses, and difficulties in obtaining refunds. Many customers express frustration over perceived lack of transparency and inadequate support, with some labeling the service as unreliable or even fraudulent. Overall, while there are satisfied users, the recurring issues suggest a pressing need for improved communication and operational reliability.

This summary is generated by AI, based on text from customer reviews

service
81
value
71
shipping
28
returns
43
quality
63
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Germany
1 review
4 helpful votes
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Danger!
October 23, 2023

This site is dangerus! They write in site swap time is 5-60 min but...
They accept every money you spend to fast but dont send your coin to your wallet! Its going to long! Be careful! Its not their first time! They can sacm your money! If you dont send massage to their sup they dont send your monem as long as they can...

Date of experience: October 23, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for contacting us.

The coin exchange time usually varies from 5 to 60 minutes. There are rare occasions when more time is needed. You can also find this information in our FAQ.
Could you please contact our support team at support@simpleswap.io so that we can sort out your issue?
Or, could you please provide your request number so we can look into it?
Thank you in advance!

Azerbaijan
1 review
0 helpful votes
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Amazing
August 7, 2023

I was a complete newbie to this stuff, but it was so simple and fast. I just had to copy and paste some information, click a few buttons, and voila! It was done. I couldn't believe how easy it was. This platform is amazing!

Date of experience: August 7, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hello, thank you very much for your feedback! We will be glad to see you again on SimpleSwap!

Germany
1 review
0 helpful votes
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Faster exchanges
June 29, 2023

Reliable service. I've been using you for a couple of weeks and I'm sure of every word I say,

1. There is no registration
2. A large selection of affiliate partnership options
3. Fast (process controlled)
4. 24/7 support
5. User friendly

Date of experience: June 29, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for taking the time to leave a positive review! We really appreciate your opinion. Feel free to contact our support anytime, we are always happy to help you with any questions.
See you soon on SimpleSwap!

KR
1 review
0 helpful votes
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I didn't know I sent Tfuel from a smart contract. The exchange I created stuck at awaiting for 30 minutes and I wondered why it's took so long. I have reached their support and they explained me what was the problem. Happily, the exchange went through and I received my Btc quickly.

Thank you for the great support!

Date of experience: June 29, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi Beka,
Glad to know that your issue has been successfully resolved. Our support team is available 24/7 for any questions.
We will be glad to see you again on SimpleSwap!

Germany
1 review
0 helpful votes
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Simple&fast
June 16, 2023

It's good to know that I can always be sure of receiving coins. Always simple, fast! The support team is userfriendly & responds very quickly.
I definitely recommend it to everyone! The trustworthy service is best experience.

Date of experience: June 16, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi Layla,
Thank you for taking the time to leave a positive review. Feel free to contact us anytime, our support team is available 24/7. We will be glad to see you again on SimpleSwap!

NL
1 review
0 helpful votes
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I've made my first exchange on Simpleswap exchange recently. Comparing to competitors Simpleswap has good rates, extensive list of supported cryptocurrencies and fast transactions. Also Simpleswap has invite program and bonuses for new users. It's always nice to have stuff like this!

Date of experience: June 7, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi,
Thank you for the positive feedback! We are glad you enjoy our service. Feel free to contact our support team with any questions.
See you soon on SimpleSwap!

RU
1 review
0 helpful votes
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My favorite among exchangers!
April 24, 2023

After a year of perfect use of this service, I decided to publish this review. So I would like to note the speed of the exchange, the quickly responding support and the excellent loyalty program. I have never met such a customer-oriented service.

Thank you guys for your hard work!

Date of experience: April 24, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi Roxanne,

Thank you for taking the time to leave a positive review, really appreciate it! We are so glad that you enjoyed the work of our service, we are here 24/7 to help you.Hope to see you again on SimpleSwap. And please let us know if you will have any questions.

RU
1 review
0 helpful votes
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Nice
April 8, 2023
Updated review

SimpleSwap offers a user-friendly interface that is both aesthetically pleasing and intuitively designed. Navigating through the various options and features is a breeze, even for those new to cryptocurrencies. The platform's attention to detail and clear labeling make it easy to understand the different trading pairs, order types, and account settings.

Date of experience: April 8, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi Daniel,
Thank you for taking the time to leave a positive review, really appreciate it! We will always be happy to help you with any questions.
Hope to see you again on SimpleSwap!


Nice
March 30, 2023
Previous review

The SimpleSwap service is the best! I know for sure that I shouldn't worry about my coins. Always fast and helpful!

Date of experience: March 30, 2023
KR
1 review
0 helpful votes
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Received refund
March 17, 2023

I sent usdt near to them, but they said it was on a wrong contract and exchange completion would not be possible. Instead they refunded usdt to me. I had to send them 0.5 near to cover network fees to issue the refund. Actually, it's too much for the network fees. They explained that they always request more amount in such cases and refund left amount back because the network fees aren't fixed. Anyway, I received back full refund and 0.5 near as well!

Date of experience: March 16, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for sharing your experience! Our support team is available 24/7 and always glad to help!

MD
1 review
2 helpful votes
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The tax is too high
February 16, 2023

I converted 35$ worth of trx and got 25.50$ worth of floki, 9.50$ tax for a 35 usd transaction, this is pure insanity 30% commision for such a small transaction, shame on you!

Date of experience: February 16, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi Daniel,

Could you clarify if you contacted support at support@simpleswap.io? If you have already contacted us, please provide your ticket number.
Thank you in advance.

UPD: We have reviewed your exchange in detail. Firstly, you sent an amount slightly less than expected, which also slightly adjusted the final amount relative to the expected estimate.

Also please note that you have chosen the FLOKI ERC-20 token. Unfortunately, the network fee in the ERC-20 network is quite high. In this case, the cost to send FLOKI to your address was $6.78, which is the majority of the fees you are talking about.
In order to experience less slippage in the rate, we recommend choosing an exchange on the network with the lowest gas fee, such as FLOKI BSC, which we also support.

If you have questions or objections, you can always contact our support team at support@simpleswap.io. We will be happy to answer all your questions.

Ukraine
1 review
0 helpful votes
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Pretty good
February 15, 2023

Today I made my test exchange and was satisfied. The rate was good and the process took about 15 minutes. It's a good point that they have a loyalty program, I love such pretty little things like cashback for every swap!

Date of experience: February 15, 2023
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for taking the time to leave a positive review! Feel free to contact us with any questions, our support team is available 24/7.
We will be happy to see you again on SimpleSwap!

New York
1 review
3 helpful votes
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Scammers DO NOT USE!
December 16, 2022

First, a few transactions go fine, and then when you performed a big transaction they say that the money is stuck or other bull$#*! that doesn't make sense. They will give you the runaround and make you suffer to get your coins back. SO PLEASE DOOOO NOTTT SEND YOUR CRYPTO HERE. AWFUL WEBSITE. Save your HARD-EARNED MONEY. I WISH I COULD GIVE ZERO! Might as well call themself scamswap. Where they do not give you the coins that you are expecting.

Date of experience: December 16, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi Kevin,
Thank you for contacting us!

Could you please clarify if you contacted us by email or live chat? Do you have request number, so we can look into your issue deeply?
Looking forward to your reply.

NL
1 review
0 helpful votes
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Great service
December 1, 2022

I have been using this service for a long time. It is important for me that my funds are safe and I have received them for sure. SimpleSwap has never disappointed me for all the time! I like their support team, which is very responsive and really helpful. I will use it again and again, thank you!

Date of experience: November 30, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for sharing your positive experience with us! We are glad you enjoy our service. Feel free to contact us at any time, we will be happy to help you.
See you again on SimpleSwap!

Germany
1 review
0 helpful votes
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I am satisfied
December 1, 2022

Simple user-friendly interface, all actions are intuitive. I checked the test exchange, contacted support to understand how quickly you can help me if there is a problem. I got a reply a minute later and minutes later David informed me that the exchange was completed. I can recommend you: quickly and professionally.

Date of experience: November 29, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi Robert,
Thank you for the positive feedback. Your opinion is important to us. Our support team is available 24/7, feel free to contact us with any questions.
We will be happy to see you again on SimpleSwap!

GB
1 review
0 helpful votes
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Good first time
November 14, 2022

That was my first time using the service and I should say I'm happy about it. My swap got stuck as I send USDC from contract address (didn't know Coinbase uses smart contract), but luckily the issue was solved fast. No complaints, gonna use again.

Date of experience: November 13, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you very much for your review! Feel free to contact our support team with any additional questions, we are always glad to help!

Pakistan
1 review
1 helpful vote
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This is not an automated system as you might think. E.g. You deposit your crypto and when its confirmed on the blockchain it does not complete or verify your transaction/complete on simpleSwap. I believe someone has to confirm your transaction then send it as I got my crypto from different wallets for the same swap.

After I sent a message and email saying I wanted to swap other cryptos(did not do any more swaps after) like BTC, was my transaction magically completed. Person I messaged had bad English.

Use alternative Dex or Centralised exchange.

Date of experience: November 9, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for sharing your experience! Could you please provide your request number so we can look into your issue?
Thank you in advance and looking forward to your reply!

RU
1 review
0 helpful votes
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Excellent service!
October 31, 2022

The SimpleSwap service is the best! I know for sure that I shouldn't worry about my funds, I just can contact the support team at any time and they will help me. Always fast and helpful!

Date of experience: October 31, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi Luke, thank you for the feedback! We really appreciate your opinion.
Glad to know that you had a positive experience with the support team. We will be happy to help you at any time!
See you again on SimpleSwap!

Idaho
1 review
0 helpful votes
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Hello! Yesterday am I initiated a swap (Link--> to XDC). The Link was sent to the requested address as per the Simple Swap system. This was deducted from my coinable pro account almost immediately. As I type, it has been 23 hours without fulfillment. I sent a help email to "*******@simple swap"... Lets see how long this takes to solve.

**Update**
A few hours after I contacted the support team, they solved the problem and at todays Link exchange rate which favored my position.
A minor hiccup and resolved fairly quickly. I would use their services again.

Date of experience: October 25, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for sharing your experience with our service! Glad to know that your issue has been resolved. Feel free to contact us at any time, our support team is available 24/7. We will be glad to see you again on SimpleSwap!

New York
1 review
2 helpful votes
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Seems sketchy
September 13, 2022

The rep responds in broken English, which gives a me a weird video as I read these reviews. Seems most are obvious bots and what I feel are the true genuine reviews are the bad. Screen shots and all! This was exactly my fear and good thing I checked before I too could fall victim. Yikes, hope you all get your coins. I'm also not quite understanding exactly why a transaction can take 11 hours or whatever to "show" or "appear". These don't seem to be issues elsewhere ‍ but what do I know

Date of experience: September 13, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi, thank you for contacting us!
Could you please provide more details regarding your issue, so we will look into it? Also please clarify if you’ve contacted our support team by email or live chat?
Looking forward for your reply.

RU
1 review
0 helpful votes
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It's simple!
August 22, 2022

I like how easy it is for me to exchange any crypto to crypto, literally the best user-friendly service. I made a few swap to try and they all passed quickly. I can be sure that everything is going well because I can track the status on the exchange page.

Date of experience: August 22, 2022
Rebecca L. SimpleSwap Rep
over a year old

Hi Adrian,
Thank you for the positive feedback! Your opinion is important to us. Feel free to contact us at any time, our support team is available 24/7 for any questions.
We will be happy to see you again on SimpleSwap!

From the business

SimpleSwap is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies.

SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.

There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.

Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.

The support is available 24/7 and provides quick and professional help.