Fyrfly (formally Songfreedom)Reviews 15

We've been using FyrFly to license songs for wedding videos for many years. We actually started using them when they were known as Songfreedom. They often have songs from well-known artists that other sites simply don't offer, so that's the main reason that we used them. Unfortunately, on multiple occasions they double charged us for our membership fee. In each instance, I had to bring these extra charges to their attention because they had no idea that they were charging me twice as much as they were supposed to. We kept using them only because they offer licenses to songs that no one else offers. Unfortunately, things have gotten much worse now. Their site has never been great, but now we keep seeing error messages when we try to purchase songs. Sometimes, a purchase goes through, but sometimes it just doesn't. Also, sometimes when a purchase DOES go through, they don't give us the download link that they are supposed to give us. This started happening a couple months ago, so I contacted their support through their website, but they didn't respond. I then sent an email to their main support email address, but they still didn't respond. Since then, I've sent multiple emails, and I've sent multiple messages to them on their website, and I have not heard anything from them. I've seen someone else post on here that they've had the same experience as well. I don't know if the company is out of money, or if they just stopped caring, but it's completely unfair to their members to just give up and stop supporting their service. There are many other similar sites that actually offer support to their clients, so I would recommend choosing ANY of those over FyrFly.

DO NOT use Fyrfly. My videographer and I have been trying to contact their costumer service for weeks. We purchased 3 premium song licenses and are unable to download them. We have both sent numerous emails with no response. There is no phone number. My wedding video is being held up and the whole situation is incredibly frustrating. My husband and I spent hours listening to different songs to pick the perfect ones for our wedding video. Now we have to go and pick new songs from a different company.

At the very least it would be nice to use our paid subscription but the site is frequently down for hours or even days. When time is an issue (always is) this is unacceptable. I have not been able to finish and deliver projects because the site is down. Plus, the music choice is pretty bad. Most of their music costs extra to use on top of your subscription, so what's the point? I will be canceling. They were much better as Songfreedom.

Song Freedom is responsible for the payment of my royalties for a licensing deal that was landed by Luna Music Group, which later dissolved into Song Freedom. I have been trying to get paid for the licensing for almost a year.

I sent them a lot of e-mails asking for clarification, but their CEO and President Matt Thompson has only replied a handful of time. Their support specialists seem non-existing, because they never replied at all.

They owe me a lot of money and it seems like they just don't care. By their lack of commucation i get the feeling i am being screwed over by them.

As a photographer, I've been using Songfreedom for several years for my music. I love the monthly plan they've implemented. It saves me so much money that way. And they have top 40 music, which is fantastic for my high school seniors who love to know the songs that are on their slideshows and videos. It's nice that they have a basic slideshow creator, perfect for my clients' ordering sessions, and when I need something more in-depth, i use Songfreedom music and create the slideshow/video on Final Cut Pro instead. Can't beat the music selection anywhere. Two thumbs up.

As many of the other reviews have mentioned Songfreedom used a misleading advertising campaign where they make it look like you are getting a free trial but are in fact signing you up for a year subscription. If you point out that you were mislead they offer some kind deal to appease you but what they should be doing is admitting it was misleading and stopping the subscription entirely. If they do not receive their payments they take to bullying and say that they music owners are going to sue you for as much as $150,000 per song you used. They act like a company that is designed to make one aspect of filmmaking easier but are in fact making things more difficult for filmmakers.

Before the site was changed I had no issues. Purchases were easy and licences clear. A redesign made the UI 1000x better, but terrible UX. I signed up under a trial but had no way to cancel it after realising I do not need this type of service anymore. I contacted support and was told I would be notified soon with future membership options and would be able to cancel it then. A month down the line and I was automatically moved to a $60USD/m plan with no warning. Further correspondence with the support team did not help, and I was charged another $60USD. Now I am left $120USD out of pocket which is very painful as a student, with no direct answers from the team, and my subscription is still on a monthly renewal of $60USD. The membership page has no options to cancel membership, close accounts, or even to remove credit cards! It looks like I may have to go through my bank provider to get the charges blocked and blacklisted (very long and painful process). Because of this, I cannot recommend FyrFly-Songfreedom to anyone anymore.