StaplesReviews 627

I submitted a pdf file for printing at the Burlington store after 8 days they contacted me a said the file has problem and I need to submit a new file and pay again and they refund the previous payment at the store. I resubmitted a file and they never came back to me and canceled the task without any explanation after 10 days. I haven't seen anything like this before.

In Campbell Calif there is a Staples with a TSA pre check sign up center. It an appointment or walk-in center. Preferred appointment. A lady before me was 10 mins late, he told her she would have to come back after 12:30. More than 2 hours later. I did not have an appointment, there was nobody else there. He said I needed an appointment and turn his back on me and walked away. There was no one else there, he could have help the lady in front of me, it takes 10 mins. He could have helped me, if he was real busy. I understand. Nobody in line.

I worked in the Staples in Orleans Massachusetts. The managers are selfishly motivated and are holding on for dear life because the store is tanking. I was abused by someone who was asked to step in because there was lack of help he fired me never met him before for asking if he wanted help. Can we say women haters. Do not go to work for them you will not be happy and Staples sure doesn't give a flying f***

Staples has an impressive selection of office products, ranging from essential stationery items to high-tech electronics. Whether you're looking for pens, paper, printer supplies, or ergonomic office furniture, Staples has it all. The website is intuitive and easy to navigate, allowing for a seamless shopping experience.

Don't order anything for in-store pic up! If you need to cancel it, they don't give you your money back for 6 days. I had to ask my credit card to cancel the charge.

Ordered a laptop from them and it never came they're blaming it on third parties saying they'll send a replacement which is a total inconvenience to me whether I refund or wait on replacement because my funds will be tied up for 3-5 business days I don't want your laptop or your business in what world do place an order and can never track the order I've been in the clouds on where my laptop is ever since I placed the order and still haven't received it yet give me back my money before I report you guys for fraud

Wow! Where do I begin? Today I visited the Hanford location. When arriving, I was greeted with such an amazing welcome! These two employees were Jesse Z and Joe C. Before walking into the building I was feeling very stressed and overwhelmed. The reason was, I was needing to create a business card. These two gentlemen helped me with no problem. This is the best customer service I have ever received! I will definitely be taking all of my business to these guys! Thank you Jesse and Joe!

John has always been great at what he does and always with a smile! Even challenged me to battle him in school donation sales:-) I bought 1 wish I could have bought more. Zack was there as well and loved to see the team work with him jumping on the register to help the line go down. John, you are truly an asset to Staples. Missed Frieda being there and her smile as well maybe I'll see her another time god knows I'll be back for more ink for the office printer lol

I bought an item from staples because they promised to deliver the next day! And it was urgent for me, I received an email that the shipping was delay for the very next day. The next day I received another email that the shipping was delayed for 4 days!
I called the customer service they said the delivery is out of our hands and we can't do thing about it.
Definitely I won't buy from them anymore

What a bad service with a bad management

Aberdeen store. 9/1/2023
Customer service at its best!
Mike couldn't have been more helpful today. I had a massive amount of copying to do and the copy machine kept jambing. Mike took over and he more than helped me get the job done in good time! It's always a pleasure to shop in Staples!

May is the assistant manager at the West 125 Street store.
He was professional and personable in helping resolve a problem-9.1.23.
Kudos May!
May deserves a promotion and a raise!
The general staff needs to be re-trained!
Thank-you, Deborah Kops

I went to staples to buy a few items today. I wanted to save on some of my items but had difficulties getting the Staples app to setup on my phone. My cashier, Nyx, took the time to help me get the app on my phone. I was lucky to have her as my cashier as she showed great patients and didn't brush me off. At my age I'm not app savvy or computer savvy to say the least! I'm happy she was there to help me! Great customer service!
Thanks, Nyx,
Store: 1635

Best and most professional staples service at studio city location by Maria she was really helpful!

I was look for a specific office chair from staples and their employee Aaron went above and beyond to help me. Highly recommended store #1395 in Gilbert, AZ.

Today I went to STORE #1967
Staples Connect Los Angeles, CA and it was a remarkable experience. I had not been there in many years because I remember the service being abominable and I had vowed to never go back. A colleague sent me there today because we needed various things printed, mounted and finished very quickly. I was nervous about going there and wasting a lot of time and not getting what I needed. Boy, have things changed! First off, the place was really beautiful and laid out well. Everything was very clear, easy to locate and visually attractive. But the best part was the customer service. My first contact was with a young woman, Denise, who went above and beyond to help me and make sure that I got exactly what I needed, as quickly as possible for a very reasonable price. She helped me with the printer and then went over all my options very patiently. When I went back to pick up my order, I needed additional items printed and I worked with a second young man who, again, went beyond the expected to make sure I was happy - he actually did everything I wanted on the spot so I was able to leave with everything I needed and didn't have to return in the morning. Honestly, I was shocked by how good an experience I had which is why I had to find a way to communicate that to management - which I assume is new. Thank you! Best,
Kamala Lopez

I ordered a 46 by 48 inch desk chair mat. Staples delivered a 48 by 96 inch erasable white board. When I complained I was told it would be treated as a return they would pick it up and refund me and I'd have to reorder.
We arranged a day, they didn't come. Was told they would come tomorrow or the next day. They didn't come. Complained again. They said they would come on another day, they didn't. So now we've waited home 5 days for them o come and in the end we still won't have what we ordered.
Basicly, their customer service is crap. If that's what you're looking for go ahead and patronize them but I would suggest looking elsewhere.
Staples, never again!

I recently went to Staples to buy ink cartridges, couldn't find what I needed so I asked a sales rep. Who immediatlely assisted me in my hunt. He not only hellped me quickly but did so with an attitude that was at once heppy and friendly. These days customer service is a lost art, but not at Staples.

Yesterday was a nightmare at Staples. I bought a protection plan for an Epson printer. The employee said "if there were any issues with the printer, just bring it back". Later that day I went back to ask for a replacement for the Canon I was having problems with. Store manager said that the employee who sold me the protection plan was wrong. OK, so who do I believe? I told him he was training his people wrong.
Cut to the chase- I spent 2 hours arguing/discussing issues with him over a lousy $300 printer. It's not the money, it's the fact that he did not acknowledge my issues and kept telling me I should have done this and that.
Don't buy a protection plan from Staples, as it's absolutely useless and will be a waste of time in the end. If it's a $2000 item, different story. $300 printer? Make me whole and happy by dealing with the customer in a way that he'll be glad to come back.
I will never buy another product from Staples again. Bad experience I don't want to repeat.

Over the past several years, I have been a proponent of ink cartridge recycling. However, at Staples, I have never been able to use the credit from returned cartridges (probably over 30 cartridges), due to Staples giving one excuse or another, due to the credit expiry. Either I was told that I couldn't use the credit on the same day that I recycled the cartridges, or the credit expired at the end of the month that I turned them in and was never notified when the credit was available for use, or that I hadn't spent enough money in the 180 days prior to recycling to be eligible for the credit. What a worthless program at STAPLES. Recycle them somewhere else.