StaplesReviews 627

I had an issue with Staples regarding the warranty for my laptop as they cannot fix and offered me $750 (NO TAX) I paid almost $1000 for that laptop I got a call from Store Manager from 80 Great Lakes Drive Brampton, ON L6R 2K7 store to help me I went there but the Manager Don never came to talk with me after waiting for ten mins I went to her she was very rude as I asked her to pay me back for my laptop or fix my laptop as I bought extended warranty her colleague Sushil was also not ready to help.Please do not shop at Staples they want to "sell" warranty but when the actual time comes they simply don't care. Also with this attitude I don't recommend any one to go this store.With this attitude towards the customer I wonder why Staples stores are closing.

I draw acrchitectural drawings. The other Day I brougt one in to be reproduced from a "thumb Drive". I've done this at Staples for a few years up until two weeks age with no issue. The drawing was 1:1 scale. They couldn't get it right. For some reason they tried to scale it to a paper size. My paper size was not noted. They could have printed the image on any size paper.
To shorten this up. They were new and used the excuse that they didnt have the program to draw it... 1:1 scale? Give me a break.

Love this place because they constantly post new deals on office supplies, and you can stock up on everything you might ever need for a good price. Even when you need to replace a keyboard for your PC, you can find some good deals there! 5 stars!

Do not buy anything from Staples, customer hostile policies are in place, especially Quince Orchard store. Worst merchandise return policy ever was communicated to me from the manager of this store. Here it goes, If you have lost your receipt (life happens) then they will give back lowest historical price of the merchandise when you try to return it. In my case they said they will give me back 20% of the price I paid. So if you buy a office chair or a printer worth $1000, as soon as you get out of the store and lose your receipt in parking lot, they will happily take it back at Black Friday price of two years prior i. E. $50. In this age of data science, they will not look at recent price of the merchandise but historical lowest ever.

I used staples print chat today. I was served by Rebbeca and was blown away. She answered fast, politly, really knows her stuff, and really there to help. I'll definetly use the systen again (especially if Rebbeca's helping me). Reccommend it to everyone

I will NEVER order from Staples again! I bought a heavy desk chair and the last thing to be installed were the arm rests. The holes were so far from matching up that this was impossible. Reviews of this chair all say the same thing. So why are they still selling it. Then it gets delivered the very next day after I order it which is great but they have not picked it up in over week despite authorization for the return and my pleas to get it off my porch which has no overhang and I have to lug it in every time it rains and worry about it getting stolen, Customer service was horrible.

Charges a 300% "express fee" for same day printing... even if the the print shop isn't busy... just because its a way to make more money.
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Me: I'd like to get a color print made

Staples: When do you need it?

Me: End of biz today... that's 5.5 hours from now

Staples: We will have to charge you 3 times as much for the job because its an express order

Me: Do you have other printing work that will take the entire day to print?

Staples: No. It just our policy.

Me: But I just did a printing job at Staples 3 months ago and they did it same day and didn't charge me an express fee.

Staples: It's our policy.

Me: It's your policy to triple your price if a client wants same day turn around in an empty print shop?

Staples: Yep. It's our policy

Me: Here's my policy. Goodbye.

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

The order was placed quickly and on time! I recommend this store for permanent cooperation, it's nice to buy here, and normal prices, promotions, discounts and a wide range.

Staples - Glendale Shoppes Indianapolis is trash and untrustworthy. There was an online order for a 1000 business cards and 2 days later they can't find my order and they can't find any information on me. How sad. The Manager kept apologizing saying the system was down but if the system was down and couldn't fulfill orders, wouldn't you THINK to send an email to these customers apologizing and letting them know ahead of time that their orders won't be fulfilled in a timely period?

I needed a large ski map given out by the Resort to be copied and reduced in size. The results were perfect.

First day, I can get my print by 4:00PM with regular price, and next day, can't. I need to pay extra cost and can only get by 7:00 PM. complain to their manager, he said, my first day's service was done by new employee. Looked like, they experienced employee provided by poor service, and will charge with you by their mood.

While I was in Staples at 1660 S University Drive in Fort Worth TX. Today, 2 items purchased rang up on the register at higher prices than were listed on the shelf. (SBG Solid Display Calculator and SBG Hard Floor Casters). The calculators were priced at $5.99 on the shelf and rang up as $6.99 and the castors were listed as $19.95 on the shelf and rang up as $22.99. I asked the cashier about the differences and I was told that the prices on the shelf just probably had not been updated. I asked to speak to the manager but he/she was nowhere to be found.

It is not a lot of money but the principle is WRONG.

Jim Taubert
President
FLX CFO, Inc.

Holy moly. Good luck if you ever receive damaged product. I received my product on May 25th. I was told it would take 3-5 business days (as stated in one of the picture below) It's June 14th and no one has come by yet and no refund for a $70 product (yea my boss isn't pleased.) The box, as you can see, was being held by plastic ties. Completely ripped on all sides with damaged product inside. I wouldn't be such an unhappy camper if they gave me more than "someone will be by Friday" (see reference below.) I've been told this at least 3 times now. I will say the product was delivered surprisingly fast, but everything after that was awful.

My son was in west Vancouver Stables with a friend looking at gaming PCs and to get his friends opinion on a desk and chair. Manager comes out of no where and tells them to "go now" and follows them out the store.My son just assumed maybe it was closing cause it's in a mall but he went back an hour later and the store was still open. So why were they randomly kicked out? No customer service at all! Extremely unprofessional.

Absolutely SHOCKING customer service! I ordered several items, one large item didn't arrive and I had to spend around 5 hours on the phone over 4 separate phone calls and it is still not resolved! Furthermore, another item arrived damaged and after 3 hours on the phone on 3 separate occasions, again, nothing resolved! How this company is in business I do not know.

My shipment was stolen and replaced with an a keyboard by somebody and repackaged before it's delivered to me and once I contact them they mention that it's not there problem and you should get your money back from the bank. What a ridiculous service they have. They don't appreciate the customer. How come a big company would reply to a customer like that. Shame on you guys.

Ordered online and it said it would be delivered the next day. I didn't need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don't even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.