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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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Site is very easy to navigate. There are many items to choose from in addition to the jewelry.
It was quit easy and the selection was very good. Delivery was on time and the article I ordered was just what I expected.
Stauer aggressively sells Platinum memberships when customers call to order products. At three different times, I repeatedly stated to the agent that I did NOT want a Platinum membership. When I received an email confirmation of my order, a membership was listed and included in the charge to my credit card. This is a dishonest and unethical practice to include memberships in customers' orders without their consent or even when a customer specifically says that they do not want a membership. Unless you check your emailed order confirmation carefully, you might end up paying for something you did not order.
Easy and straight forward. Received with thanks. They want me to write fifty words.
I have purchased watches through Stauer and have been very pleasedwith each one. The web site is easy to use and orders have been processed quickly.
Sun glasses are fantastic! I'm very impressed. I am glad that I ordered them. Thanks
I love Stauer. It gives me estate quality jewelry!
I bought the tennis bracelet based on a social media post and am very pleased with it; love the golden pearl 12mm necklace as well. I also bought the layered necklace in gold and was very excited to receive it believing it would look really nice and high quality. However, it's VERY yellow looking and overly shiny which makes it obvious it's not anywhere near real gold. I included pictures of the necklace next to a couple of other real and fashion pieces so you can see what I'm talking about.
Given that you have to pay for shipping and also for return shipping should you want to return it I just decided to keep it but definitely disappointed in the overall look and quality of this for the price.
Wish I could give - 5. I bought a ring March 3rd and the end of May one of the small stones fell out and I couldn't find it I was devastated and cried showed my husband and he said that Stauer should replace or fix it, mind you, we are both disabled and the ring cost only $39.00 but with S&H and tax it came to $60 00, for us that's a lot of money. For a company like this they should take care of people but nope. The thing is I read all the reviews about the company and they were all great, the one that got me was the lady that had her ring for "10 years and was still good as new" they probably wrote that then self to sucker people like me in- well they got me hook, line & sinker! They said I was past the 30 day return/replace but I can back date and BUY a $9 99 1 year replacement guarantee what a joke! Just be careful because, I had to save up for this, like I said it might not sound like a lot of money but for once I really thought I was going to get a nice ring my husband has been buying me cheap rings for years and when I saw this one I thought this is it!
I paid for Platnum membership. You sent me coupons for money off "ANY" purchase. All rejected. Platinum membership is nothing? What are all the coupons for?
I found out that for some reason, every time I made a purchase, a new account was opened in my name.Therefore, my coupons couldn't be applied. There were 3 accounts generated under my name.
Thank you, Diane S, for combining my multiple accounts that were created when we went to the Southwest for the winter.
Stauer offers a broad spectrum of quality jewelry, watches, sunglasses and more. They totally stand behind their products and guarantee your satisfaction. They also offer a first class concierge service and will gently remind you of birthdays, anniversaries and special events, and will even offer suggestions for your gift-giving needs. Their representatives are kind, patient and happy to help. The never "pressure" you and do NOT work on commission. If you have never tried Stauer, I highly recommend you give them a try. You will be glad you did
I worked for them and had to quit due to morals. Management is focused on money and knows they are selling junk. Takes 8 weeks for an exchange: I had to quit because I had morals and actually cared for my customers
I SHOULD HAVE TAKEN MORE TIME AND THOUGHT BEFORE i WROTE IT. I DIDN,T TAKE ENOUGH TIME WITH IT. Stauer has good products.
I ordered the Stauer Monaco watch. When it arrived, I could not believe how cheap it was. There is no weight to it at all. It feels like a toy. I tried to adjust the band but while trying to tap a pin in, I bent a link. I can't get it back together. Stauer contacted me and we discussed a satisfactory compromise. Their customer service department, and particularly Diane, did go out of the way for me and I appreciate it.
I've delt with many catologue companies over the years. The quality and service of Stauer is excelent in the varity of items, the mailing time and the fact that we have never had a problem with any of the items (mostly jewlrey) that we have purched.
We have purchased several pieces from this company and have been well pleased. We had one problem with an item but the company responded well and was very helpful and fast.
Thank you, Marie! We appreciate you sharing and taking the time to post.
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Ernest for sharing. We appreciate the feedback!