Google StoreReviews 111

Declined immediately I say we start declining google and their shady practices and terrible service.

Dont even bother. Does anyone here have a real job other then collecting pay? 5 hours and customer service hangs up on ya and closes page on chat!

I bought a google nest and put in my new address and they still shipped it to my old address. Contact support and they just say sorry there's nothing we can do. So basically I'm out of my money and nothing to show for it because they did not ship it to my address that I asked them to ship it to.

Purchases a fit bit charge 6 as a gift for my mother on Christmas. My mother didn't like the gold color and wants to return for Silver. Google says need to return and they will refund me. That's great however price went up $60 so would have to either get the refund and wait for a sale again or pay the extra $60 for the Same product. Horrible experience when receiving a gift from someone to basically be stuck with color you dont want or have to pay out of pocket for the same item. Why not just exchange for the same exact item?

We purchased a Google Pixel 7a from the Google Store. 5 months later service was blocked because someone had reported it stolen or missing a few days after it was shipped to us. I have spent hours and hours with the service department and with our provider to try to resolve the issue only to discover that the only possibility is that someone in the google warehouse must have reported the phone missing so it got put on the "blacklist".
Google insists that they did nothing to cause my phone to be put on the blacklist and that the problem must be with my provider. The fact is that only Google can correct this error and they insist that it is not their fault. The only other option is that they sold and sent me a stolen phone - to which they insist is impossible.
So I am stuck with a phone that i cannot use as a phone, and honestly I don't need a $450 camera or game device.
I am sick and tired of trying to correct this so I am going to make sure that anyone who plans to buy from the Google Store is aware of their incompetence and unwillingness to do the right thing.
DO NOT BUY DIRECTLY FROM GOOGLE STORE!

In May 2024, the site stated, "Get Pixel 8a for as low as $0 with eligible trade-in, plus get $100 in Google Store credit with your purchase." "Get $100 Google Store credit when you buy Pixel 8a. Customers will receive an email notifying them that the Google Store credit is added to their account within 24 hours after the entire order ships." The order was delivered May 14. On May 18, no credit appeared on the account and support staff said it would take 24-48 hours to research.

Bought a new phone from google with trading-in my old phone. Followed instructions to the letter including factory resetting the old phone. Google sent an email that the phone was not factory rest and they reduced amount of credit by $200. I called to complain saying that I reset it myself and my wife saw me doing it. They said they will investigate. After their "investigation" they send me email saying that they can only offer me a courtesy credit of $50 which I refused and I filed a complaint with BBB. I will never buy anything from google again.

To anyone wanting a Google phone. Don't do it. When I bought it I subscribed to their preferred care plan, an extended warranty that should cover repairs if my phone is damaged. I've been paying for that plan since January 2023 and 3 weeks ago I needed it. This is the latest in a long line of emails between myself and Google trying to get the plan working. Everytime they say they will send it to a specialist team they issue seems to disappear or get twisted. Several of those "teams" went silent and never followed up or responded. I have half a dozen emails just like this one where they offer something completely different from the original issue, ignore the real problem and then say "oops, sorry, lemme get a specialist". Wash, rinse, repeat.

At this point Google has made it clear that they aren't going to fulfill their end and are basically just taking advantage of the fact that it would take too much time and money to fight them with a lawyer.

Long story short. The plan is garbage. They offer it to customers with their purchases while fully aware that it doesn't work and refusing to either cover repairs costs as promised, or refund retroactive payments for the clearly useless plan that fails to do as promised. I'm not the first or only one to have this problem and Google doesn't allow reviews to be posted on their store site which is a red flag in and of itself. Just don't buy their devices. You'll regret it like I do.

#google #googlepixel

Ordering through the Google Store presented some challenges. In preparation to purchase our Pixel 8 phones, my husband and I were informed that the items were in stock and available for in-store pick up upon online payment. To avoid any potential shipping issues, we planned to personally pick up the phones, even though it meant a four-hour drive plus associated costs. When we inquired about the availability of colors at the Brooklyn, NY store, we encountered difficulty due to the lack of a contact number and unhelpful customer service. Ultimately, we decided to ship the phones instead. Despite some delays in the shipping process, my husband's phone eventually shipped but mine continued to be postponed. This led to my decision to cancel the order and make the purchase through Amazon.

I purchased the Google Nest Learning Thermostat (3rd Gen) and unfortunately it is not 100% compatible with my furnace, even though I went through Googles compatibility checker. My furnace is a variable speed and this thermostat operates the furnace on the highest speed only. This is not good as the air in the house heats up too quick shutting off the furnace leaving floor et cold and furnace starting and stopping too often. Unfortunately for me "money not well spent) will need to purchase another thermostat.

Note: All other functions operate as intended.

I recently bought a pixel 6a from Perpay and when the phone stopped working due to malfunction on the phone Google won't repair it for free even though I have warranty it's frustrating

I've bought 2 phones from them and traded in 2 phones (all working just fine when I shipped them). First, I traded in was a Pixel 6 Pro with 256 memory, which they told me $325 trade-in, then only gave me $215. The second was a pixel 7 with 125 memory, which they told me was worth $250 trade-in, but they ended up sending the phone back to me with a note saying it wasn't on their list of eligible phones (excuse me, why didn't they tell me that when I put all of the info in for the trade-in when I bought the new phone?!). And you mean they buy back the Pixel 6, but don't buy back the Pixel 7, which is newer (the phone was barely a year old)? What kind of nonsense is that?

I will never buy another phone from the Google store, and you shouldn't either. They are apparently scamming people to get out of paying what they say the old phones are worth.

BUYER BEWARE, and run the other way!

I wanted to order some buds pro on the Google store. They did not give me an option for the color I wanted for a gift so I chose another color. Thinking I could exchange it. Wrong. They kept telling me that there's nothing wrong with the order and couldn't exchange an unopened/unused item. I stated that you never gave me an option to select the out of stock color and wait for a backorder. I could have printed out a receipt stating it was on back order. The only solution is that I return the item and get the credit. Then repurchase the item at full price. How is it that a billion dollar company get it so wrong in the customer service end. Extremely unhappy.

Most miserable experience EVER! I have always loved google products and used them but this is making me reconsider. I bought the new pixel 8 pro, the pixel watch and the pixel buds. I got an email right afterward from google telling me the buds were on sale. So I called google and asked if they could adjust the price instead of me sending them back and ordering a new pair at the sale price saving them the shipping costs. NOPE! Refused to do it. So I returned the buds and ordered another pair. Buds cost $199 and they for some reason only refunded me $159. I have spend 2 months, hours on the phone emailing, chatting trying to get back my $50 with tax. They acknowledge they received the return and can't supposedly figure out why it isn't refunded properly. THIS IS YOUR TOP TECHNOLOGY COMPANY! Honestly the most ridiculous thing ever. I do NOT recommend purchasing ANY google product from the Google Store EVER!

I want to begin by saying Google customer service is the absolute worst I've ever dealt with. EVER.
First I will tell you that you will NEVER get anything resolved through the foreign ran services who REFUSE to let people talk to supervisors, not that it matters because it's so outsourced that there is a severe language barrier. Just for the record if you say you can't understand people they will HANG up on you with zero accountability. They have free reign to say or do as they like with us.

This all began with a android 14 update. Surprisingly it destroyed my phone. No 5g capabilities, no text, email nothing could be done on the phone.

Google finally owns it and agreed to send me a brand new phone. Which they didn't and sent a refurbished phone that barely functioned and would just freeze if I so much as looked at my photos or scrolled through texts it freezes.

At this point I've had enough. I've purchased 6 devices, 3 sets of pixel buds, a pixel book go Chromebook, and a pixel watch. It's safe to say this former Super Fan enjoyed all there was to offer until customer service had to get involved.

Now after I have argued with Google for over 14 days they have agreed to give me my money back in a full refund as it stated in their email.

Now that I've exhausted every means to compromise with these unprofessional people who have done everything they can to inconvenience me from saying my refund would take 14 days instead of the normal 7 to 10 business days.

So finally after arguing more about how once again I (the consumer) can go 14 days without a device but they get their money immediately upon purchases but we can't have our money back in an acceptable 7 business day time frame. I finally just said forget it this isn't worth it just process the refund.

Now the refund process has changed again to make my life more difficult than it already was. They REFUSED to give me a full refund.

I received an email from the SAME rep now I'm only authorized store credit of 500 and I can have 236 dollars of my money back and that's it.

Talk about a slap in the face with a middle finger.

What an absolute joke. This is how consumers are pushed to stop using your products and go to competitors. Which I really don't have any choice at this point but to discontinue the use and purchase of Google products.

As a consumer you should steer clear if you can in my opinion.

I bought a phone that came with a bundle offer.free pixel watch 2! I used the watch (wasn't good at all), the phone was ok, but was not compatible with things I used most often and thus needed to return it. Initiated a return through Google rep. Gave them my order number... received an RMA.all was good. I packaged everything into one box...JUST as I had received. They received my item (confirmed by tracker)...refunded my phone... charged me the pixel watch 2 cost!

After SEVERAL back and-forth correspondence - they acknowledged that they never received the pixel watch 2...which I find hard to believe! How do you NOT see a SECOND BOX PACKAGED TOGETHER IN ONE BOX!

Quite evident whoever opened it was extremely clumsy, and lost the watch or it was stolen!

My package never arrived.
Waited all day.
Waiting now 20 minutes for a Chat and noboby there.
Will cancel.
Should of used Amazon

Made an replacement order for a pixel phone. The order system didn't even ask for my address and applied the address in my profile by default. Minutes after I noticed that the shipping address is incorrect, I called, chat and emailed customer service about the change in address. On Amazon, this can be done with a few clicks. On Google, the cs person referred me to specialists after specialists where nobody was able to just take my new address and plug it in. Of course a few days later, nobody bothered to follow up with he change of address and the item was delivered to the wrong address. After reporting this to customer service, their response was for me to retrieve the item from the address which I no longer had access to. This is completely unacceptable because Google was slow to response a very simple change of address request, and is irresponsible to fixing their mistake by making their customer fix the problem.

I bought a pixel watch and the glass back disengaged. I've come to depend on it and expected delays, cost and inconveniece. But Google was responsive and offered to send me a replacement immediately. I could return my watch afterward. Great, except a family member tucked the return package in our mailbox instead of getting a tracking return. I gave up. No reason to expect that it would ever reach Google and I was charged for not returning it. Today, against all odds and way past the deadline, it appeared and Google immediately reimbursed me.
Some things break. But responsive, timely support goes a long way to making it manageable.

I will absolutely never buy anything from Google again. They give you a ridiculous two week window to install their crappy products to find they don't work properly. Then you have to spend an hour arguing with three different people to finally get a return authorization. Who has an hour to spend trying to get a simple return? Insanity!