Google StoreReviews 111

My order should have been delivered a week ago but is clearly lost, evidenced by the tracking information. Yet they still won't give my money back.

I was going to switch to Google Fi and buy a new Pixel 6 phone - I love my Pixel 3. But after I tried to talk to a support person to figure out how to transfer my numbers I decided not to. First there was no phone support - call me old fashioned but I like to talk to people. The only available support option was chat. Then the person on the chat barely spoke English. The whole time they were "explaining me" lol... at one point I was like - "dude, don't explain me - I know who I am, rather help me figure this out":)
Bottom like after seeing how incompetent their employees are I decided I'll keep my current provider. I do like the pixel phone but if I have to deal with incompetent customer support for my mobile service it'll be a nightmare.

It seems the google store has issues communicating with its customers. I had a fraudulent activity with my credit card and the google store doesn't seem to get this and still want me to pay for items I never order or received and they have block my account for non payment. I have tried to fix the issue but the people that work for google are either stupid or the company just don't care to resolve the issues. People need to stop using google product and stop this company from getting away with anything.

I will definitely never recommend google product. If anyone needs cameras or locks just buy from Amazon - RING.

I was excited to order a pixel phone and accessories, but then something went very wrong, ON Trac which the Google Store picked as a carrier lost my package prior to any effort to deliver it and told the Google Store about the loss. Eight weeks after my order, the Google Store failed to find someone who was empowered to return my money. I finally called my bank to complain, and they were able to return the money to my account. There were no offers to expedite a second phone, all I really got was silence. I can't even imagine the potential problems with a repair or return, so there's no pixel phone in my future.

I am really mind blown by the lack of professionalism from one of the biggest companies in the world, First the store site was down on 19th- aka Offical Pixel 6 launch date, second most of the orders are partially received or processed, no clear idea if the inventory really exist. Second Google decide to add to the promotion with free pixel buds, great idea, but why the heck you doing it post launch? I not the first time when you screw up your loyal customers, who want to spent 1k on your devices ASAP, learn your lesson. Now it seems that the whole order tracking piece means nothing, from Nov 2nd to Nov 9 and now Dec 1? What is happening, even the store support is totally clueless, they pull the order and suggest that I should keep eye on it. Common Google we are not in the dark times, we are almost 2022, learn how to deliver customer service that matches your brand.

I've bought a few things off Google store and their delivery and products are usually good.
However recently I purchased an item which was faulty straight out of the box and trying to return it is an absolute nightmare, I've been literally begging them almost every day to simply sort out my return, it's been a month and they still have my money and I have a burnt out piece of scrap that they sent me... Honestly avoid Google store like covid-19, that said I'd rather deal with covid over Google store any day of the week

Took plus 2 weeks from when they said it would be here for nest hardware... Arrived damaged in an undamaged box took 3 weeks for an RMA and that money is never been refunded to me and it's been 2 weeks. Got an email that it'll be another 14 days after complaining. In perpetual wait and non helpful customer service reps that do absolutely nothing but waste your time. The worst!

Ordered google wifi, on 6/17- order was delayed. Reached out to the "support" and 8 days later they are still telling me it will take another 24-48 hours for the specialists to look at it. They wont deliver my order and wont cancel it either...

Ordered new unlocked Pixel 4a 5g from Google Store, received empty box. Google Store claims they are not at fault and did nothing more. Filed claim with Fedex as well, thought that should be Google Store's responsibility. They claim no fault. Looking online, this is has happened to a bunch of people, and only for the Pixel phones. Super suspicious. They have a clear problem they care nothing to resolve.

If you are coming from a Samsung, you will be just as surprised as I was to find out the specs on the Pixel 5 aren't truely accurate.
They say that the 5 has always on display (which is the "screen saver") but it actually only turns on when you are plugged in or docked. This is very inconvenient for someone who wants to know the time discreetly without touching their phone or obnoxiously asking Google what time it is. Navigate to display/advanced/screen saver/when to start and you will see the only options are; while charging and/or docked and never. In my opinion, third party apps don't work as well so if you're accustomed to always on display and thinking about a Pixel 5, you might want to reconsider.