On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I did not get my dog gear, and there was a delay in getting the documents. I received my documents, but not the gear. Must do better, but thank you anyway for sending my document.
Throughout the whole process, it was quick and simple to keep my dog taken care of, the only thing I'd recommend to change is tracking on orders, I've been fighting my landlord on this and still may end up getting evicted due to no tags received when they said delivered.
Hi David, thank you for sharing your first experience with us. We’re glad the process was quick and simple for you, and we’re really sorry to hear about the added frustration with order tracking and delivery. Your feedback is helpful, and we truly want to make things smoother – please reach out if you need any assistance resolving this.
The website was very helpful and gave me a sense of peace during a very stressful time. I suffer from seasonal depression so having my fur babies certified as emotional support animals is going to be a huge help this winter
Hi Samantha,
Thank you for sharing this. We’re really glad the site helped bring you some peace during a stressful time, and we’re happy your pets are able to support you through the season.
It was very quick and very direct and very expedited and professional, I am not complaining about the service, the price was $108 in total, with the financial assistance, which is a lot, but at the end of the day I get to live with my companion, thank you
Hi Joshua,
We appreciate your honest feedback and we’re glad the process was quick, direct, and professional. Thanks for trusting Support Pets for your ESA documentation.
I was in a car accident that messed up my spine. Now I have severe pain that causes me to get very depressed and when I do my body locks up and I need help. During an episode I need to stay focused. Mystic knows how to keep me focused.
Hello Elwood,
Thank you for sharing your story. We’re glad Mystic provides you with meaningful support and that the process helped you move forward.
My dog has been sick a wonderful dog & im currently taking a course to have her as a psychiatric service dog this is great for anyone who deals with mental illnesses.
Thank you so much, Tamika, for sharing your journey and encouraging story. We're honored to support both you and your wonderful dog as you pursue this meaningful work together along the way. It is a pleasure to serve
I was able to get both of my cats registered with very little issue. The service was quick, straightforward, and largely not complicated in the slightest. They did not keep me waiting long to get an answer and frequently updated me with the information I needed.
Thank you so much, Benjamin, for sharing your positive experience! We’re happy to hear registering your cats was smooth and that our team kept you in the loop every step of the way.
You can count on us
I enjoyed how easy it was to get my ESA documents. My only complaint is that my actual diagnosis are not mentioned in the letter. And I have Panic Disorder and PTSD, so I do actually need an ESA. And eventually a Service dog.
Thank you for sharing your experience, Janie. We're glad the process was quick and easy, and we understand how important it is for your letter to fully reflect your needs. We'll take your feedback to heart and continue working to better support pets and owners every step of the way.
I was struggling with another online ESA service because they couldn't provide me with diagnosis to approve my pets as ESA. They kept denying my dogs after I explained again and again regarding the reasons I needed them. The other service didn't have licensed medical professionals. They only had therapists. I was so upset with them and had to change service provider. Support Pets has been such a great help because Support Pets has licensed medical providers who can provide diagnosis and provided my letter in 24 hours. I have been super anxious because I was afraid that I couldn't move with my dogs for my new job. I couldn't give them up. Thank you for letting my dogs stay with me.
Thank you for sharing your experience, Cassie. We’re truly glad to have been able to support you and your dogs quickly during such a stressful time, and we appreciate the trust you placed in us to help keep your family together.
The process was very easy and now I know that I'll be able to have my talk lady with me at all times as she is what keeps me stress-free keeps me happy
Thank you so much, Epifania, for sharing your experience. We're honored to be a part of making it easier for you to have your lady companion close by, knowing she brings you such peace and happiness means the world to us.
I needed help with getting my documents and this company was able to gather all the correct paperwork and information I needed.
Thank you, Racquel, for your kind words and for acknowledging our efforts! We're always here to make assistance as seamless as possible, and your feedback helps us continuously improve. We appreciate your trust and look forward to being of help anytime you need.
Once I learned of this website, I was very excited. It was very simple and easy. I am thoroughly happy with what I learned. Now my baby can go anywhere with me and that makes me and her very happy. Thank you.
Gina, thank you for sharing your experience—it's wonderful to hear you're happy and ready for all the adventures ahead with your furry friend. We appreciate your feedback and look forward to supporting you both in the future.
We have been members of this program for going on three years. It's great. Everything is so easy and laid out for simplicity.
Thank you, Laura, for being a loyal member and for sharing your experience over the past three years. We’re glad the program’s simplicity is working well for you, and we're committed to continually making the process as smooth as possible. Please let us know if there's anything else we can do to support you and Little Sophia on this journey.
So far, fairly straightforward and easy to understand.
Muy buena recibí el documento en menos de 24 horas
Thank you, Lisandra, for you generous words and taking the time to share your experience. We’re glad to hear your document arrived quickly and appreciate your trust in us. We look forward to continuing to support you with any future needs.
Thank you for sharing your experience, Alexander. We appreciate your feedback and are always here if you need any further assistance to make things better for you and your pet.
The process was easy and very user friendly!
Hello, I've been accepted for my ESA and am having difficulty moving forward to order Cali's info and gear, appreciate your help as it's Imp, ty Cheryl
Hi Cheryl,
We can help with that. If you’re having trouble moving forward to complete Cali’s information or gear, our support team can walk you through the next steps. You can reach us at info@supportpets.com
or use the live chat on https://www.supportpets.com.
This service was very easy and quick to use, the support team was also super helpful making a couple changes and helping me out.
Hi Kylie,
We appreciate you sharing this. We’re happy everything moved quickly and that our team could assist with the changes you needed.
I truly did enjoy how quick the service was. I wish there was a bit more transparency on the end total. But overall amazing and would recommend
Hi Gisele, thank you for your kind words and valuable feedback. We’re glad to hear the speedy service made a positive impact, and we’ll certainly work on making pricing clearer in the future to enhance your experience even further. Looking forward to serving you and your furry friend again soon!
I am about to move into a new housing facility and the charge $35 per month to have a pet. Thanks to your quick turnaround with the documentation I needed, I was able to pass it along to the manager very quickly. No pet charge for me! Thank you!
Thank you, Melody, for sharing your experience. We’re glad our paperwork helped you move in smoothly and avoid extra fees—the last thing we want is anything to slow down your next chapter with your pet. Your feedback means a lot to us!
Great information and ease of purchase!
This was the best decision I ever made for my buddy Exavier the whole process was started and finished in about 10 minutes or less. I originally gave 4 stars but I wish I knew how to change it to five
Hi Corey,
We’re glad everything was quick and easy, and we appreciate you taking the time to share your experience.
I just signed up and it was easy I'll change to 5 after it all goes through
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carla, thank you for sharing your experience with us. We sincerely apologize for the delay and missing items, and we appreciate your feedback as it helps us improve. Please don’t hesitate to reach out directly so we can make this right for you and your pet.