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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Hello, I've been accepted for my ESA and am having difficulty moving forward to order Cali's info and gear, appreciate your help as it's Imp, ty Cheryl
This service was very easy and quick to use, the support team was also super helpful making a couple changes and helping me out.
Hi Kylie,
We appreciate you sharing this. We’re happy everything moved quickly and that our team could assist with the changes you needed.
I truly did enjoy how quick the service was. I wish there was a bit more transparency on the end total. But overall amazing and would recommend
Hi Gisele, thank you for your kind words and valuable feedback. We’re glad to hear the speedy service made a positive impact, and we’ll certainly work on making pricing clearer in the future to enhance your experience even further. Looking forward to serving you and your furry friend again soon!
I am about to move into a new housing facility and the charge $35 per month to have a pet. Thanks to your quick turnaround with the documentation I needed, I was able to pass it along to the manager very quickly. No pet charge for me! Thank you!
Thank you, Melody, for sharing your experience. We’re glad our paperwork helped you move in smoothly and avoid extra fees—the last thing we want is anything to slow down your next chapter with your pet. Your feedback means a lot to us!
Great information and ease of purchase!
This was the best decision I ever made for my buddy Exavier the whole process was started and finished in about 10 minutes or less. I originally gave 4 stars but I wish I knew how to change it to five
Hi Corey,
We’re glad everything was quick and easy, and we appreciate you taking the time to share your experience.
I just signed up and it was easy I'll change to 5 after it all goes through
It has been a great wave of relief knowing I can now take my cat with me any where I need to. She is the one constant in my life that relieves my high stress/anxiety levels. This process was so smooth and fast. I greatly appreciate the assistance.
Hi Madison, thank you so much for sharing your experience and kind words. We're truly glad to hear that bringing your cat along has eased your stress and that the process felt smooth and supportive. We're here whenever you need us!
Wasn't in the market for services when I first input my information so the pushy sales almost pushed me away. But eventually I needed the service and so I purchased it. The process is a little misleading though because you think that you're getting more than you get and have to purchase other things that you might like to get to like a vest. But overall I am glad to have done it.
Thank you for sharing your experience and feedback. We're sorry if our recommendations felt a bit pushing at first—your input helps us improve and clarify our offerings. We're glad to hear the service has been valuable to you, and we appreciate your trust in choosing us.
They take what is usually a long and difficult process and make it simple, and fast and stress free. Friendly and professional, this was a renewal for me and I have always been more than satisfied.
Thank you so much for your kind words, Kevin. We're truly grateful to hear that we’ve been able to make the process straightforward and stress-free for you each time. We look forward to continuing to provide you with the quality care and service you deserve.
My experience with the bracelet was great but not sure if the improper necklace was a result of my error or rescue paws. But its all good
Hi John,
Thanks for the feedback — we’re happy you liked the bracelet, and we appreciate you sharing your experience with our support team.
I was pleased to get the documents so soon but then i was asked to purchase another vest and leash that I thought I ordered already can you please check on this for me. I even goave the size I needed.
Hi Lisa, I’m glad you received your documents so quickly, and I’m sorry for the confusion regarding the vest and leash order. We’ll take a closer look at your order details to make sure everything matches the size you originally requested and follow up with you soon to sort this out. Thank you for your patience—we truly appreciate it.
It's great this company is out here to ensure your pets can go with you wherever. They are not just pets and emotional support animals but, family.
Thank you so much, Melissa, for your thoughtful words and leaving us such a heartfelt review. We're truly grateful for your support and for recognizing how important pets and emotional support animals are as family members. Your feedback encourages us to keep providing service that ensures you're always by their side.
Moved from out of state. Applied for an apartment that didn't mention my breed was restricted. They said are dogs were allowed. Had to transfer my ESA credentials to a new state and they got it done in less than 48 hours.
Thank you for sharing your experience, Phylicia. We're glad we could help get your ESA credentials transferred smoothly and quickly during such a hectic time. We're here to support you and your pets every step of the way!
So easy I signed up while riding shotgun with my husband and my dog in my lap.
I have cancer and have been in treatment off and on for the last nine years. My first ESA Gideon ( Yorkshire Terrier) passed away unexpectedly at the age of one, from a genetic brain disease.
I've had my new ESA for five years now ( Gibson ( Yorkshire Terrier as well)
He goes on every trip with me, but I do sometimes get push back about him. And that can be very stressful.
I'm happy to have another layer of protection for he and myself during these stressful situations.
Hi Julie,
Thanks for sharing your experience with us, and we’re glad the process felt simple and stress-free. We appreciate you trusting Support Pets.
Everything was easy and received docs the same day!
Thank you, Sandi, for sharing your experience. We’re glad to hear the process was smooth and you received the documents promptly. Looking forward to supporting you and your pet’s needs in the future!
I am amazed as how easy and effortless this process was to get my baby registered. It took no time and I feel as if I've accomplished so much towards our goals by receiving our ESA letter. Thank you Support Pets :)!
Thank you so much for your kind words! We’re glad to hear that the process was smooth and that you’re feeling positively about your ESA journey. Enjoy!
I was able to get my cat certified as my ESA quickly and without trouble. There was communication and updates and it was an easy step by step process. So happy with the outcome and with my experience!
Thank you so much, Caroline, for sharing your positive experience with the certification process. We're glad it was quick and smooth, and that our updates and support met your needs. Your satisfaction means a lot, and we're here anytime you need us.
The process was easy and quick! Truly appreciate the simplicity of the process and how efficient everything was. I was able to get a special to register both my pups, which was a game changer when moving! I wish I knew this sooner.
Hi Kanisha,
Thanks for sharing your experience. We’re glad everything felt easy and efficient and helped make your move simpler with both of your pups.
Your service does exactly as it advertises for which I am extremely grateful and satisfied… I will refer your company to others.
Hi,
Thank you for taking the time to leave this. We’re grateful you felt supported by a timely, straightforward experience, and we appreciate the referrals.
Quick and easy process. Totally worth it. Very friendly staff and they take care of things in a timely professional manner. Lots of information but it is given to me in an easy to understand way.
Hi Michael,
We appreciate your review. We’re glad the process felt quick, clear, and professional, and that the information was easy to follow.
I have used Support Pets for some years now and I can't be more thankful! I need my boys more than I need air most days and being able to take them anywhere with me is such a treasure! Thank you again!
Thank you so much, Taylor, for your kind words and for trusting us with the care of your boys. We’re committed to continuing to support you and look forward to helping you enjoy even more memorable moments together in the future!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cheryl,
We can help with that. If you’re having trouble moving forward to complete Cali’s information or gear, our support team can walk you through the next steps. You can reach us at info@supportpets.com
or use the live chat on https://www.supportpets.com.