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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Wasn't in the market for services when I first input my information so the pushy sales almost pushed me away. But eventually I needed the service and so I purchased it. The process is a little misleading though because you think that you're getting more than you get and have to purchase other things that you might like to get to like a vest. But overall I am glad to have done it.
They take what is usually a long and difficult process and make it simple, and fast and stress free. Friendly and professional, this was a renewal for me and I have always been more than satisfied.
Thank you so much for your kind words, Kevin. We're truly grateful to hear that we’ve been able to make the process straightforward and stress-free for you each time. We look forward to continuing to provide you with the quality care and service you deserve.
My experience with the bracelet was great but not sure if the improper necklace was a result of my error or rescue paws. But its all good
Hi John,
Thanks for the feedback — we’re happy you liked the bracelet, and we appreciate you sharing your experience with our support team.
I was pleased to get the documents so soon but then i was asked to purchase another vest and leash that I thought I ordered already can you please check on this for me. I even goave the size I needed.
Hi Lisa, I’m glad you received your documents so quickly, and I’m sorry for the confusion regarding the vest and leash order. We’ll take a closer look at your order details to make sure everything matches the size you originally requested and follow up with you soon to sort this out. Thank you for your patience—we truly appreciate it.
It's great this company is out here to ensure your pets can go with you wherever. They are not just pets and emotional support animals but, family.
Thank you so much, Melissa, for your thoughtful words and leaving us such a heartfelt review. We're truly grateful for your support and for recognizing how important pets and emotional support animals are as family members. Your feedback encourages us to keep providing service that ensures you're always by their side.
Moved from out of state. Applied for an apartment that didn't mention my breed was restricted. They said are dogs were allowed. Had to transfer my ESA credentials to a new state and they got it done in less than 48 hours.
Thank you for sharing your experience, Phylicia. We're glad we could help get your ESA credentials transferred smoothly and quickly during such a hectic time. We're here to support you and your pets every step of the way!
So easy I signed up while riding shotgun with my husband and my dog in my lap.
I have cancer and have been in treatment off and on for the last nine years. My first ESA Gideon ( Yorkshire Terrier) passed away unexpectedly at the age of one, from a genetic brain disease.
I've had my new ESA for five years now ( Gibson ( Yorkshire Terrier as well)
He goes on every trip with me, but I do sometimes get push back about him. And that can be very stressful.
I'm happy to have another layer of protection for he and myself during these stressful situations.
Hi Julie,
Thanks for sharing your experience with us, and we’re glad the process felt simple and stress-free. We appreciate you trusting Support Pets.
Everything was easy and received docs the same day!
Thank you, Sandi, for sharing your experience. We’re glad to hear the process was smooth and you received the documents promptly. Looking forward to supporting you and your pet’s needs in the future!
I am amazed as how easy and effortless this process was to get my baby registered. It took no time and I feel as if I've accomplished so much towards our goals by receiving our ESA letter. Thank you Support Pets :)!
Thank you so much for your kind words! We’re glad to hear that the process was smooth and that you’re feeling positively about your ESA journey. Enjoy!
I was able to get my cat certified as my ESA quickly and without trouble. There was communication and updates and it was an easy step by step process. So happy with the outcome and with my experience!
Thank you so much, Caroline, for sharing your positive experience with the certification process. We're glad it was quick and smooth, and that our updates and support met your needs. Your satisfaction means a lot, and we're here anytime you need us.
The process was easy and quick! Truly appreciate the simplicity of the process and how efficient everything was. I was able to get a special to register both my pups, which was a game changer when moving! I wish I knew this sooner.
Hi Kanisha,
Thanks for sharing your experience. We’re glad everything felt easy and efficient and helped make your move simpler with both of your pups.
Your service does exactly as it advertises for which I am extremely grateful and satisfied… I will refer your company to others.
Hi,
Thank you for taking the time to leave this. We’re grateful you felt supported by a timely, straightforward experience, and we appreciate the referrals.
Quick and easy process. Totally worth it. Very friendly staff and they take care of things in a timely professional manner. Lots of information but it is given to me in an easy to understand way.
Hi Michael,
We appreciate your review. We’re glad the process felt quick, clear, and professional, and that the information was easy to follow.
I have used Support Pets for some years now and I can't be more thankful! I need my boys more than I need air most days and being able to take them anywhere with me is such a treasure! Thank you again!
Thank you so much, Taylor, for your kind words and for trusting us with the care of your boys. We’re committed to continuing to support you and look forward to helping you enjoy even more memorable moments together in the future!
Muy buen servicio y todo muy claro de gran ayuda
Thank you, Johanna, for your kind words about our clear and helpful service. We truly value your feedback and look forward to supporting you and your pets whenever you need us again. Please don’t hesitate to reach out if there’s ever anything more we can do.
The process was very fast, simple, and easy to follow from start to finish. I was able to get my pet support document quickly without any confusion or unnecessary steps.
The website was straightforward, communication was clear, and everything was handled efficiently. I really appreciated how smooth the entire experience was, especially when you need documentation in a timely manner.
I would definitely recommend Support Pets to anyone looking for a quick and hassle-free process.
Thank you, Gerardo, for taking the time to share your experience and for highlighting how smooth and straightforward the process was. We're glad we could provide clear communication and quick support when you needed it most. Your recommendation means a lot to us!
Very precise, communication was always provided. I appreciate the emails informing you of where you are in your process. Physician credentials are listed for verification purposes. I purchased a ID card, certificate and dog tags to ensure of no issues while out with my fur baby. Trusted site that I recommend!
Hi Nicole,
Thank you for the detailed review. We’re glad the communication updates throughout the process were helpful, and we’re happy you were able to add the items you wanted for your pet.
Not a good one. I checked off that I wanted the auto renew option with the first year free with a renewal of $99 option but was immediately charged for the full $142.99. It caused havoc with my checking account because you charged me when it said the first year was free. I got ripped off.
Hi Beverly,
We can see why you’d want clarity on how your renewal selection was billed. Please reach out to us through Live Chat at www.supportpets.com
or email info@supportpets.com
with the email used at checkout so we can review your order and billing details.
Support Pets' survey was quick and easy for anyone to answer. The response from the team was fast and did not disappoint! Definitely recommend to anyone looking for ESA letters or help.
Hi James,
Thanks for sharing. We’re glad the survey was easy to complete and that our team was fast to respond.
It was pretty easy to sign up, I do wish it would allow a edit option for the second dog as far as breed. I do need to do that for both, their owner was wrong on the mother's breed and it took me a bit of searching to find it making what I put down incorrect.
Hi Jimmy, thank you for sharing your experience and for signing up with ease. We hear you about the editing challenge and are constantly looking for ways to make managing multiple pets even smoother. We appreciate your input and are here to help whenever you need a hand!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience and feedback. We're sorry if our recommendations felt a bit pushing at first—your input helps us improve and clarify our offerings. We're glad to hear the service has been valuable to you, and we appreciate your trust in choosing us.