For decades I was a very regular customer of Talbots. My opinion of them changed a couple of years ago when I ordered a turtleneck from them online. The screen had in small print "No returns". I ordered the turtleneck in the same size I had always bought from Talbots, which had always fit, so I didn't think it would be a problem even though I couldn't try it on in advance. When it arrived I found it was much too small, so I took it back to the store. The woman behind the counter took one look at it, stuffed it back in the bag and practically threw it back it me saying it couldn't be returned. Apparently this company knew these sweaters ran small, but wanted to unload them anyway without making the customers aware of that fact.
I stopped shopping there for a long time, but decided to give them another chance a few days ago, ordering a dress online. It did not fit well, so I returned it a couple days later. Then I got a bill in the mail for the shipping and noticed they were charging sales tax on the shipping. After two instances of questionable and underhanded practices, I have decided NEVER to shop at Talbots again. Buyers beware!

I bought a pair of pants that is over 60 days. Full tags, never worn, etc. I am only asking for the price that I paid for. It is still on the store shelf and it is now $10 more! I just want to use it as a store credit. Common sense tells you that the 60 days timeframe in this case is a mute point. What difference does it make if it is 60 days, 120 days, etc. The same item is being sold and for more money! You would think they would like to keep a customer and I would use that store credit to buy something else and more.
The customer service person was rude on the phone, put me on hold for supervisor and got hung up on. I will never shop at this store again. I will be calling their Talbot corporate office to complain. Common sense does not prevail. They gained nothing by this policy and not making an exception.

The Talbots credit card account siie is pretty terrible. Now it is unusable after a one week outage. Their required 2-step verification process is not sending our emails. It doesn't work. I have tried both telephone support numbers and they are 100% automated with no possibility of a human contact. It is very frustrating and I am inclined to cancel the account after 30+ years as a Talbits customer.
The problems all center around their, "Commenity Bank" which has provided poor service from the day it was adopted to run Talbots credit card. From what I can tell on line, it not even a real bank.

I'm very disappointed in many ways. I have been a loyal customer for over 10 years. Recently their policy for returns has changed, which dramatically impacts buyers who are not near a store (unless they want to pay a return shipping fee). Their sizes vary so wildly, there is no way you can order with certainty. Their in store service is rude, I'm very dissatisfied and will no longer shop there.

Have shopped there for 45 years and am now stopping having become more environnentaly responsible.
Single items of clothing are shipped and arrive in store in individually wrapped plastic bags. When the garments are unpacked the plastic is discarded as regular trash. Jewelry packing is even more earth un friendly. For example a pair of earrings are in a small plastic bag, then two pair are placed in a larger plastic bag. So 3 plastic bags for 2 pair. All that is thrown out when unpackaged. Then when you purchase something at the store, they want to wrap is in tissue paper, use a sticker to hold the tissue in place, then place it all in a plastic bag. Why don't they use paper and eliminate the tissue? What a misuse of plastic, waste of time and money. No wonder the prices are so high. If you care about the earth...

I have been wearing Talbots cotton chino pants for longer than I care to admit. My recent purchase this month was returned the same day it arrived in the mail. Obvious to me was the stitching down the side seam instead of the usual seam with hidden stitches made this purchase not worth the money they charge. Since they have been returned I cannot add a photo. Since I am a senior I can take a photo of my receipt but no idea how to upload to this site.

Waited forever to get credit. They sent me a pre printed shipping label. I had no idea I'd be paying 8.95 to ship that small item. ( they take that shipping cost out of the refund) refund has taken 20 days. When I inquire all I get are automated, " We are experiencing shipping delays." I paid to ship and return what was deceptively photographed in the online catalog. It looked like it was two pieces but it was only one piece. Then when I emailed corporate as I thought it was an error $ 17.90 in shipping for a $62.00 item I get an email ( after two more automated emails saying they are experiencing delays…) in which the corporate support tells me they will refund me the return shipping in 5-7 business days. This puts my refund close to one month from the time I returned it! I've wasted lots of time dealing with them and trying to get answers. I only got a reply after emailing corporate directly ( reply came within two hours after waiting almost three weeks, amazing!) I only both with this review for one reason…. Let others know customer service is not at the forefront. Buyer beware.

After waiting over a month for a jacket, I returned it and about a month later I noticed I didn't get a credit on my credit card. Emailed customer service and they said I had a credit of $140 to use at Talbots. They have had my money for over two months, never even sent an email they received and I have a credit to shop (which I do not want) and just let my money sit in its account and I have nothing. Wonder how much money they have in their account which doesn't belong to them and the customers never noticed. Never buy from them on line!

What has happened to Talbots? The local store used to have such good customer service and it was my favorite women's clothing store, but since Talbots closed so many stores, there corporate customer service is terrible. Worst of all is their shipping and return policies. For 2 years they blamed their extremely long hold times on the pandemic. The quality of their clothes has also decreased. I would keep trying if only had free returns, but can't take the chance at $9. Shipping and handling fee to return.

Not a fan of Talbots! The selection is often very limited and the clothing is generally overpriced.

I have worn Talbots clothes for many, many years. They fit my body and my style at reasonable prices. Their service has always been great. BUT for the past couple of years every single top has developed holes in the area where my car seatbelt fits. This is ridiculous!

While I absolutely love Talbots styling, the other half of the equation is miserable.

1) There is no packing slip
2) No information on return policy or procedures
3) Email to them said I had to do a return and repurchase
4) Return address is to Pitney Bowes, not Talbots, without an explanation. Concerned, I had to research it, to find Talbots uses PB for this service.

The item was purchased on a great sale. The repurchase is at full price. I will have to push back on customer service to get a price match. I will honestly think twice about ordering from Talbots online again.

I work for the financing group for the talbots CC and geez a lot of you are horrid individuals to service workers. Reality check! Your stupidity does not equate to others having to deal with your nonsense. Call the right numbers and realize you aren't the center of the $#*!ing universe!

Went to a Toronto Talbot store. Bought 7 tops, good quality and fit. The store manager started to verbally bully me several times and followed me to the register while I was paying and kept on haranging me.
I have shared this story with friends and family who say I should report this. I don't want to be responsible for the manager losing their job. A different salesperson came over to me and said that I should let it go because it's Christmas. I don't celebrate Christmas and I don't go to a store to be told how to behave and what I should accept in how I am treated. I wonder how head office allows this. I won't shop there in the future. I do not believe for one second that I am the only shopper who was subject to harrassment. Talbot need to train their emplyees better.

I placed an order with Talbots and returned two items that did not fit properly and I returned them within the return time frame in their return policy. They told me they were not returned in time and gave a store credit for $120 less than I had paid. Not only that, but I sent back another order for $78 and they returned only $60 explaining that they charged me $18 for return postage. For a envelope containing a thin cashmere sweater? There is no way postage cost $18 for a package weighing less than a pound and my return to them was in my home state so they ripped me off for postage, too. While it used to be that you could find quality in Talbots, the quality of their clothes now is terrible - lightweight cashmere you can see through, scratchy synthetics, old styles that are not trendy, shoes with a ridiculous mark up that you can find on Amazon or Zappo for less. I will claim my store credit then I'm done with them after 30 years of shopping there. Good riddance.

I'm not shopping Talbots as much as I used to because some of the clothes are no longer classic. It's sad because that's why I used to shop them. But when you start getting peasant skirts, strange prints, and a lot of unnecessary fufu on items which I would normally buy, I head straight to Dillard's or Macy's.
Another thing they do like some stores, they'll have a buy one, get one half off. What I taught by children, that's just another way of saying it's only 25% off. And when you think about it, the clothing is so overpriced. 25% off is nothing. But they switch it around, making you think you're getting a better deal. A dear friend's husband who is an advertising saying, this is a gimmick stores use quite a bit.
I just wish tablets would go back to clean lines, classic styles let's stay in style for years to come. Like I was told, they do this so you have to come back every year to buy, " what's in style."

I find more what I need at Dillard's, and Macy's, even Ann Taylor's often 40-50% sales, by just googling their sites, for example classic pencil skirts, or dress white silk blouses, etc, find exactly what I need, then it's in style for years to come.
Just yesterday, on one of their competitors sites, I googled classic red pumps. Found exactly what I needed for $38 ( sale and coupon) that was regularly $148.00...And free shipping. A 2 3/4" heel, leather, perfect.
You just have to shop around. The classics never go out of style. I will never understand the cold shoulder look or the drop shoulder, it is not becoming on most women. It's a fad. Wild, wild prints on leggings, a person looks like walking wallpaper I overheard ladies say, I happen to agree.

I do wish Talbots would put a 2 or 3% spandex in their classic cotton tops to hold their shape better. Chico's does, and their tops last a long time and hold their shape.
Each store has their strong points. I just find I'm not shopping Talbots as much anymore. My advice, you'll never find everything you need in an exactly one store.
When it comes to the drop shoulder, it looks like somebody in middle school home economics class had their pattern off...
A lady should look like a lady..

My husband went to the Talbots store in South Windsor CT to buy me a Christmas gift. He knew exactly the skirt I wanted but needed some help picking out a sweater to complete an outfit. Unfortunately, he was treated very rudely by the sales person. She rolled her eyes and sighed loudly when he asked for help finding a sweater, and he got the impression that she was very annoyed with him. He felt embarrassed to be there. My husband is a very kind and sweet man who never complains about people and always sees the best in others. It must have been pretty bad for him to not have any positive thing to say. When he came home and told me how embarrassed he was, I was appalled and hurt on his behalf. His actual words were, "I see what you mean about that store." There have been many times I have been treated in a condescending manner at that store, or have felt that they just didn't have time for me. My husband was actually prepared to buy several things, but left with only the skirt. The sales person did not even look at or speak to him while ringing up the sale but was talking with other sales people. She handed him the bag without looking at him or saying thank you or goodbye, and then she walked away. I have often left this store thinking that I will not go back, but because it's the closest one to me, I eventually do return. I now think it may be worth it to drive further away in the hope of being treated more respectfully. In fairness, I would like to say that there was a day when my birthday discount was honored even though it was 1 day late. I so appreciated that grace.