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Templatemonster Reviews Summary
Templatemonster has a rating of 3.3 stars from 1,683 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Templatemonster most frequently mention customer service, great support and pre sales.
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I've requested help chat for pre-sales support and the support from executive Lori is really great. They have very good team in supporting and pulling info as required.
Thanks to Mary for supporting me found a suitable template for your business. What an enthusiastic supporter!
All thanks to Julia Blackstone, I was skeptical at first, but her prompt response made me achieve all my goals, as regards template, domain & hosting purchases... I would have been lost without her, I rate her a big 10!
Thanks JJ
Thank for Sandy Clark for pre-sale assistance to purchase the Template, and thank for clearing my doubts.
Julia Blackstone was very helpful in providing all the assistance i needed and supported me all the way.
Very grateful.
Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.
I had great sales support from Sandy Clark, thank you. I had a lot of technical questions, all of which were answered. Thank you for your patience!
Never Again...
I worked in the field of helping small retail stores restructure their companies to be more competitive to today's market. In the last few years I have opened 29 templates monster accounts for a variety of clients wanting to enter the on-line commerce game. One of my last purchases was for the Levilon template, that has an over-seas vendor.
I had two specific fixes that I needed done, one was that the item stock quantities and the item number were appearing in the product description instead of below the item name (as customary), the second issue appeared after they attempted to fix the first; all images were erased from the site, I was able to reload all images at the exception of the language flags.
After 18 e-mails over a period of a month, including visual documentation on what needed to be done to fix the reference issue, they finally were able to get this done. Unfortunately the flag issue remains!
After running out of patients. I decided to contact Template Monster to rectify the issue, after explaining the same subject to 2 different people, I was eventually told that they would send a Ticket to the vendor! When I complained that I had just spent a month on the issue, he tells me that my e-mails with the vendor were not obvious and my explanations were bad! Just look at the site I have 1 flag that is 10 times bigger than the others, IT'S OBVIOUS!
To conclude Never Again will I be purchasing from them. And that is OBVIOUS
I chat with Jace Paulsen - and I think his the most patient person in the world. He answered for all my questions. He didn't miss any of my questions. I wish that all consultants will be just like him - kindness, patient, involved and ready to help!
I got a suggestion about choosing a template just as I had imagined.
Sand.
Sandy has the knowledge and sense needed to get the client interested and provide all the support she can do.
Sandy hat mir meine Fragen geduldig und präzise beantwortet und trotz einiger Hürden mit der Sprache hat sie das hervorragend gemeistert. Vielen herzlichen Dank, ich freue mich schon auf unseren nächsten Chat!
I was trying to purchase a template that was on sale but the discounted price was not showing in my cart. Rep Julia Joy Blackstone help resolve the matter efficiently. I was able to purchase the template with the discount price. Thank again!
Me atendió Lori Johnson, entendió perfecto lo que buscaba y con mucha paciencia me dio alternativas hasta dejarme conforme
I was looking for help in finding a discounted product. TM support is always ready to help and this time I got the solution in a few minutes. Well done!
Отличное обслуживание! Всем было отлично и понятно. Проконсультировали и в ближайшее время приобрету шаблон
The greatest, good help website for everyone.
If you visit this website you will never repent for it.
Assistance was perfect, good support thanks! Very huge choise! Im going to bye templates again and again!
It really helped to get an online and a instant solution for business needs, as i'm a business developer and for all my clients who have minimum knowledge i just suggest them to Template monster, i take my time today to express my experience with Monster.
I have had a very nice experience with Template Monster. Site easy to navigate in and I have found a very nice template. Was in contact with chat support twice. The first time because the live demo was not working, and the guy fixed it. Next day to ask questions regarding my purchase and because of the live chat mal function the day before, Lori decided to give me the template at the discount price from yesterday even though the sale was over. Very helpful and very kind service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members