TJ MaxxReviews 486

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

My rating is for your bathrooms at Mount Pleasant Ave NJ area. Five shoppers)myself included) were not able to use the bathrooms due to the level of uncleanliness. These conditions are very inconsiderate to your shoppers who are spending good money! Not to mention this level of uncleanliness increases COVID transmissions due to unsanitary high touch surfaces. Please do better!

Fue de compras ayer lunes y Alexandra me dio una excelente atención asi como Mariela. Amo ir a TjMaxx en Lake Nona, de Orlando, Florida. La atención es excelente y la tienda muy ordenada y limpia.

I went to t j max on October 10 and I was buying some stuff and I lost my phone all of a sudden I looked everywhere but I couldn't find them I talked to the manager and employees but they were absolutely not helpful and the manager even said she has no access to the camera and she can't call the lp
I have been a cashier for five years and if something happens they immediately check the camera or call the department
I am surprised how could they ignore my request it was not a candy I lost it's a cell phone

Needed to return $25 skillet that broke at 90 days. I had my receipt but a portion of the barcode at the bottom was missing. So- would TJ Maxx return - NOPE! They couldn't see the one edge on the side so the clerk refused. Had I been passive, I would have had to leave then but I didn't- demanded a manager who gave me a merchandise credit. Big deal - I won't be back - treat me like I'm trying to cheat them out of money?! I can't even pass on the card to someone else to use- they said it's tied to my ID so it won't work for the recipient. That SUCKS. Into the trash, it goes because I won't be back! Stay away from the Newport Kentucky TJ Maxx- bunch of crooks that treat you like trash

I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude.

On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language. The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.

Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.

Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.

This is one place that I will be glad to see Amazon run out of town. Their store credit cost me 130 credit points. A 200$ card they enticed me to get and sent me no bills or notices on it. Wasn't until I saw my credit score drop 130 pts did I realize I had late payment. When I called them for mercy it was someone foreign in another country that couldn't speak English and hung up on me. Buyers beware. I can have my cheap China junk delivered to my house, go Amazon they Rule

Bought jewelry in TJ MAXX. It's constantly breaks down. I paid for my chain $179.00, after 1 month it broke and pay $60.00 for repair. After two weeks more it broke again inna different place. I decided to return it but couldn't because of 30 days policy. Never buy jewelry there, it's very poor quality, it's waste of money.

Brought a jacket to return 2 weeks after purchase Tags still attached and receipt in Tj max bag The cashier said the tag which was still attached all 3 tags was not the correct tag I explained that I tried the item on and it didn't fit I put it back in the bag with the receipt She said it didn't matter the tag didn't match the item and it was at her discretion whether to except a return or not I explained it again the tag was still on the item and the receipt matched the tag She said again I will not take this return and went to the back room Me in total disbelief asked for her name The young cashier afraid to give me her name called her to come back to the cashier area station She sent another woman to talk to me who basically said the same thing If the tag doesn't match the item we can't take it back I explained the tag is attached so it might have been missed tagged and that's not my fault they found the same item in a different color marked $24.99 I paid $29.99 because that was the tag on the item I was offered no solution just a sorry can't except this return A gentleman who might have been the supervisor I don't know because both women told me they were supervisors told me to give him my card and walked back with a return receipt I thanked him and asked if it was possible that someone mistagged this item as that would be the only reason as the tags were still attached and my receipt matched the tag He said possibly I still haven't gotten the return money in my bank account so hopefully I see it soon and don't have to fight to get my money back I'm not sure how you know if the right tag is on an item Maybe these people should learn how to solve problems Not offer an kind of solution just sorry tag doesn't match the item please leave Worst customer service I have ever seen Tj Max should be ashamed of their Niagara Falls NlY store

Hi!
I purchased a perfume with a price of $149.99 at Tjmaxx on 455 S Lake Pasadena, California. Later on I checked online the same exact perfume for the price of $129.99. So today, Monday 9/18 I come to the store. I ask for price adjustment as it's online price or I'll return the perfume. But after a long talk and the associate, her name is Magda, called the manager, Joaquin, and TOO BAD You don't do price adjustment? And the manager gives the corporate number, I called but the machine gives another number, and both are the numbers, no one is answered. How can I address this issue? YES, I opened and used the perfume, but how do I know that the perfume was not used when I bought it because it's already open box?

Another issue:
When I was helped for this issue by an associate named Magda, another associate tried to help while she was helping another customers at the different cash register. I answered her but she kept interrupting even after I said, "I don't talk to you, I talk to her (Magda), help your customer. And she kept talking. Really? Is it the customer service here at TJMAXX? I even asked, "Are you the manager?" I know she is not. So I ignored her which is also uncomfortable for me because all the customers were in line. I talked to Joaquin (The Manager) of course he said, "Yes...yes.yes... I see it"
I hope he address and helps his staff for this.

Thank you,
Imelda Gultom
Tjmaxx card holder

I CALLED CUSTOMER SERVICE FOR MY ONLINE ORDER. TWO "REPRESENTATIVES" TOLD ME THEY COULD NOT EXPEDITE MY ORDER! IT'S TRUE THAT WHEN I ORDERED THE ITEM ONLINE, I CHOSE THE REGULAR SHIPPING BUT BUT I NEEDED THE ITEM IMMEDIATELY FOR I WAS LEAVING OUT OF THE COUNTRY. I TOLD THEM I WOULD BE MORE THAN HAPPY TO PAY ADDITIONAL MONIES FOR THE EXPEDITED SHIPPING BUT THEY JUST SAID NO! NOW I WILL BE OUT OF TOWN WHEN THE DELIVERY COMES AND THERE WILL BE NOBODY HOME TO ACCEPT IT AND SOMEONE WILL STEAL MY ITEM. THANKS TJ MAXX. I WILL NEVER SHOP WITH YOU AGAIN! I AM OUT $150.00 AND NO ITEM...THANKS A LOT! GREAT CUSTOMER SERVICE!

I euphonize with you experience. However, you get off very easy. When we purchase online from this retailer in 2021 and multiple orders were not much to picture, I called customer service and was instructing to return it to the store or by mail. I did not want to care cost of shipping for wrong goods, so we take it to the store. Everything was excepted by retailer, 6 months letter we were arrested and charged with criminal charges! 180 days letter charges are still pending and still did face our accusers in court! Courts dates are keep moving, employees rejecting our application for an employment based on the "pending criminal charges". Hence, the law is not is written on the constitution, but what current government and this retailer believe it is, and there is no light at the end of the tunnel. The cheap or free cheese is only in the mouse trap, which this retailer is, and shortcomings of management whose explanation for mishandling business is "CUSTOMERS DID IT!". So, my advice to everyone stay away from TJ MAX, Marshals and other "CHEEP" retailer, if you do not what to find yourself fighting a criminal charge for decades and damaging your reputation.

I was so amazed with the values that I spent over $100. Helpful Clerk Sherry helped me fill out what was needed for a TJMAX Credit Card explaining every detail. She was so patient while I tried to come up with my Social Security Number. I travel 40 minutes to shop at this special store! In Sycamore, IL. Everyone in the store reaches out to see if you need any help. Everything is very clean. There were lots of unique fall ideas. My shopping experience just made my day!
It was such a pleasant shopping experience.

I was just at the Prince Frederick, MD TJ Max and when checking out, because I had my 2 daughters with me and they were given separate money for school shopping I had them check out separately. The cashier pretty much threw the first and second bag at me like I was doing something to inconvenience her. Do not recommend if that's how they treat their customers paying separately.

Bad enough TJ Maxx takes forever to ship and deliver that's if you get your order.
This is the third time and I never received my orders. Checked on order and it always says in transit and never comes. If you need something for an occasion do not order from TJ Maxx. They ruined my son's girlfriends birthday. Ordered her gift from them we never received it. They need to change their shipping company. Someone is doing something wrong.
I will no longer order from TJ Maxx.com
They don't deliver!

My card was canceled after been with this company for 9 years just because I didn't make any purchases last year.They never emailed me or sent any statements saying that my account was about to be closed.I am very disappointed.since have been with both stores so long home goods as well...