I am an avid shopper and one thing that is absolutely absurd is your special promotions. I shop clearance regularly and the prices can be so great then you have a great promotion and up all the clearance prices about 20-40$ depending on the item. I have never seen so many clearance prices change on the same item. I have found jeans on clearance for 19$ the. The same exact pair in clearance during the sale is 49$. The biggest scam with sales and clearance. You have a huge fan base and tons of shoppers and rip them off consistently.

If I were you, I would not do business with this company. I spent $300 at their store and returned a $67 coat through the mail which they claim they never received yet I had the email stating that they did receive my return needless to say I never got my $67 back. It was a complete headache. Customer service was a complete joke.! But now I see with the other reviews and how many stars they have I should have looked up the reviews before shopping with them. It was my first shopping experience with them, and it will be my last.!

I made a purchase online, four pants for $116.
Upon receiving the items, I was very disappointed and they did not fit.I decided to return the items in store, (Natick,Ma.). However, the cashier encountered some "difficulties"in which he claims the " system"was not allowing him to make a refund. He claimed to call the manager and the manager did not know how to fix the problem. The male cashier kept asking if I wanted a gift card, I told him he did not have anything in the store I wanted. He then stated I should just mail it back to the distributor. Well I stood firm and said I paid for a product that was unsatisfactory, therefore I want my money back. All of a sudden he miraculously open the cash register and refunded my money in cash. I was standing in that store for nearly an hour to watch that guy play games so that he would not return my money.I am a long time customer of Torrid and this was a very frustrating and disappointing experience. How there that guy play games like that, the product was cheaply made. What happened to customer service. Shame on on you Torrid.
That guy needs class on customer service, people don't have time for that kind of nonsense dude.

I want first to state that the girls at the stores that I go to are great. They have awesome attitudes at the one in Homestead and the one at South Hills Village. That said, the clothing fashion has gone downhill tremendously. On top of that, if you have a problem, customer service will belittle you and treat you less than a supposed "special VIP Patron". My daughter and I spend quite a bit of money at torrid and we were treated very unfairly for $4. Long story short, there was a late fee tacked on to my daughter's account which she thought she had paid off in full. It appears that she paid all but $1.58. She talked to someone who promised to waive the fee. Months later my daughter was still receiving late payment notices for the $1.58 plus additional late fees. She no longer wanted to deal with it and finally just closed her account. Rather than keep her as a customer, they took $4 and list two customers. Im closing my account too.

I'm so F*cking mad. I bought beautiful sets of underwear from Torrid and was so happy when they came. I've been washing them carefully, just as the tags said to and yet they've already got holes! I bought these in August of this year and multiple of them have holes and the threads are fraying! Both in the lace and the actual fabric itself. I paid way too much for them to be falling apart so fast. Extremely disappointed and angry. We need more stores for plus size women that have cute stuff that's also well made because this is ridiculous.

Don't get me wrong, I love their clothing. The styles, the sizes. However, the clothes are cheaply made. Everything ends up with holes or snags. I bought dress pants for a funeral, quickly tried them on to see if they fit and packed them up to go out of town. The morning of the funeral, I put the pants on and sat down, sure enough there is a hole in the pants at my knee. I had nothing else to wear, my fault for not checking but nonetheless the pants had a hole and I hadn't even worn them anywhere yet. Good luck returning or getting a refund. Customer service is completely unhelpful. In the past, I've been able to return items to the store, now a very unkind lady is telling me no, they must be shipped back. I shouldn't have to go through that hassle when there is a torrid down the road from me. They are also grossly expensive for such cheaply made clothes. They either need to improve or go out of business because at this point it's just a scam. I'll never buy from Torrid again, sadly.

Quality is hit or miss, mostly miss these days. I've spent tons of money there over the years and the prices go up but the quality has gone down. Good luck getting a refund when you make a return. I'm in the middle of a dispute on my credit card for a refund of $243 they owe me. I sent proof they received the package, received an email it could take 14 business days for the refund (website says 1 to 2 weeks, no business days mentioned) and here it is a month later and still nothing and now they are no longer answering my emails. They've lost me as a customer.

I used to live close to a store so it was easy shopping. I despise how grossly costly everything is but I don't have much of a choice and only get stuff when needed. I live in Canada and have been seeing stores popping up here and there. Great however closest store is a 3hr drive. I was trying to order a bra online since they don't have my size in store and here all 4 of the addresses to my hometown apparently do not exist. So I thought I'm going to be in the big city next week I'll order to store. NOPE. Apparently you can't do it. It offers but won't let you. I sent an email 5 days ago and got nothing and I don't want to wait any longer for the sale. I called today and FINALLY got some answers that most places international Torrid will not ship to. This includes to stores. I refue to order through customer service since I don't like giving them my credit card information and they gave me to someone else. The other lady told me they will attempt to process my adress but will take up 5 weeks. I told her the promo will for sure be done by then. They told me if I screenshot it with the date they should actually be able to honor it. You think they should! Not my fault your company advertises it can ship anywhere but actually doesn't! And 5 days for a damn email from customer service is too long.
I know why this company is still up and running- ppl need clothes. But if they were running my their reviews they would 100% be closed down.
All I can say is it's a waste of ever customers time unless of course you live in the US.
Ridiculous

I placed a very large order with Torrid about six weeks ago. The package came, I reviewed the contents and selected about 10 items I wanted to return. I called Torrid MULTIPLE times to get a return address label for the package containing the return items. Their website states that returns are free and as this was a large box (with three pair of shoes) I knew it would costly to mail.

Each time I called they would have a new excuse--"you'll get the label in three days", "my supervisor will send you the label", or they would simply put me on hold for interminable periods of time (perhaps hoping that I would give up). You only have 60 days from the day of purchase to return your items for a full refund.

I spent TWO WEEKS calling them only to have them rebuke my every attempt at getting a simple mailing label from them. I then located a physical Torrid store in my area--thirty miles away, and took my return items to them. They took the items and processed them without issue and said it would be 5-7 business days to get the refund -- I received it that same evening.

Their behavior with me tells me that they do NOT want you to return anything and they are trained to put up every obstacle possible to prevent you from doing so and to ideally run out the clock. I have returned hundreds of items that I purchased online and I have NEVER encountered the types of obfuscations and flat out lies that their Customer Service area is well-practiced in the use of. This systemic obstinance around returns would appear to be a well-ingrained part of their store policy.

Unless you want the headache--do not order from them online. It is not worth the hassle.

Torrids CC charged me $30/month in late fees despite having no balance on the card. When I called to dispute, the rep told me she waved the fees (to keep me from canceling) then 3 days later I got another call collecting my $30 new late fee...I paid it because I was beyond sick of arguing and immediately cancelled the card. Beware this is a hugely flawed and corrupt scam.

I once again tried to order from Torrid and had my order canceled again. I've had 3 previous orders canceled as well. Customer service reps hang up on you, don't answer your questions and offer zero incentives to remain a part of their customer base. I was also told you are not allowed to purchase on line/ in app with any payment method that does not have your name on it. So, I if I try to order something with my husband's debit card, it accepts the order and cancels it with zero communication evrn though I've used his card before with no issue. I had to asked this question as not one of the 4 reps I spoke with could explain why my orders were actually canceled.
My latest order was canceled because they were "out of stock" however the item is currently in stock, and the rep lied to me. It appears, from what I can find, it may have had something to do with the coupons I used. So, to summarize, bad business practices, unknowlegable and dishonest reps. If I could give no stars I would.

This business is amazing. I am so glad they have awesome clothing for plus sized women. Their fit is just right, their prices are ok for the products they produce but they usually always have sales. Their customer service is amazing. I'm an avid online shopper of here. I could spend hours looking at all their products. Highly recommend this place.

I'll start off by saying that I have made many purchases from Torrid. Their cloth are creat, the quality is good and the shipping is fast. The reason for my one-star review is that my shipping charges doubled on my last order. I thought it was a mistake but I called them and they handed me some line about charging by weight which is not true because some of my previous orders were larger. My shipping charges went from $24.00 to $48.00! That seems crazy to me when other sites offer free shipping once you reach a certain amount in purchases. Not Torrid. The more you spend with them the higher the shipping charge. Something to keep in mind if you decide to order from them

I have been shopping with torrid for thirteen years and have never seen their customer service so bad. I ordered two orders on the twentieth of this month. Torrid cancelled both of those orders with out telling me. They used up my Torrid cash and all my credit to put these orders in. They canceled my orders because my husband used his card to pay for it. Again, no notification to me that my orders were canceled. I had to find out by looking on the app. I attepmted twice to reqch them by emIl and didn't hear anyhong back besides the csnned email saying someone would reqch out to me. They never did. The credit charges are at this time still pending. I still have no Torrid cash. I still have no credits so it still looks like I have to pay all the money that I paid out which was about $1200 excluding Torrid cash and credits, With zero product to show for it. Customer service was not willing to reinstate my orders. They were not willing to fix the credit issue on their end. I checked with the credit card company. They are waiting for Torrid to release the funds back to the card. I spent almost a week waiting trying to find out about my order. Worrying about when it was going to ship, when it was gonna arrive etc. There was 0 effort put in by customer service to make it right. Even though they said they would credit my account they have not. I would have to go back online and order everything again, hoping they had my items in stock, and then hope that they don't do this to me again. I will no longer be shopping at Torrid and I highly recommend that if you would like to avoid this kind of grief that you find someplace else to shop as well.

UPDATE: I posted a poor review about two weeks ago and have to change my low score to a high mark. I called customer service once again and they replaced one item and refunded the other. The customer service agent was very professional, helpful and efficient. Thank you, Torrid!

This 'business' is a scam. Don't purchase anything from them because customer services is unable to solve any customer problems and you might just end up losing some hard-earned money. They were unwilling to cancel the order, correct my email, or refund me my money.

I had no success since opening the card.Tried to take clothes back to store...to exchange sizes.They returned clothes and I sit here 10 days later with NO clothes The credit card company can see the return but won't authorize the exchange.Worst service ever.I have missed an Avent.Will never do business with this company again.
Manager of Foley store has been trying.
Cheryl
*******@yahoo.com

Honestly, if there was a negative star that's what I'd have chosen. I ordered 2 swimsuits on May29 at a Torrid store to be shipped to my home because they did not stock in the store. I have not received them yet and the only tracking I can find is a USPS number and that the USPS has not received my order from the partner shipper Pitney Bowes. I have emailed customer service and only rec'd the form response, not the promised personal response. I'll never order from this company again and will warn others not to either.

Went to find a pair of shorts. I wanted a nice pair of 5.5 inch. All of the shorts were 3.5 inches with jegging like material. Ummm this is a plus size store! Not all women want their shorts riding up their behind! Why are all of the shirts floral print with ruffles! Just disappointing this season!