First time ordering, and they are terrible. Made several orders do to their promotions, but then turns out they change items to final sale after you purchase, and you cannot return them regardless if your receipt shows otherwise. Quality is terrible. Several misprinted items and no response from any of their contact methods. Filed a BBB complaint and no answers. They ripped me off almost $100. The sizing is inconsistent and they massively over price their items so sale price is standard retail. None of the sales they advertise are ever less than the standard amount. I was excited to shop here, but I will NEVER order or purchase, let alone recommend them to anyone.

This is a joke. I live in Canada, so I pay extra for shipping. Used my Torrid cash, this is no longer a good deal. What a rip off. Buyer beware.

I ordered a pair of leather leggings they cancelled my order because they didn't have my size so they said it will take 7 days to get my money seven days came no money and the lady told me take it up with my bank first of all y'all took my money not the bank Fraud

Account number is redacted on every email and statement they send you, so impossible to get your account number unless you have your physical credit card handy, which I don't. It's somewhere in my house but I'm not sure where since I rarely use it. When you call customer service you get an Indian call center and your voice echoes back, making it nearly impossible to communicate with them and they are not helpful at all. They actually hung up on me when I told them to take me off speaker phone so I could hear myself think or close my account. I was able to pay my outstanding balance, so I'm not using this card ever again, so they will just close it themselves because it's way too hard to deal with them.

High Interest Rate, No Incentives after the initial sign up coupon, also after approving and making payments the y decrease the spending limit. NO LONGER A TORRIS SHOPPER.

Torrid has this top, i literally can not find anywhere. They sweeten the deal so it was tempting! Luckily I read reviews and found I more than likely would not even receive said price. And customer service stinks. Thanks everyone who got a shorty deal for being vocal. Torrid will never get me as a customer! Thanks to your reviews! Looks like Torrid needs step up their A game!

I placed an order on the 21st of March, received an email saying that my ordered shipped on the 24th. It is now April 7th and I still did not receive an email stating that my order was delivered to the store. I had to call customer service to cancel and get a refund. Never again will I purchase from Torrid online.

Pro: Clothing fits well and properly for a heavier set girl. I find that most of the plus size clothing from regular stores fit me oddly so I usually go to Torrid.

Cons: Even though the cut of the fabric fits great, the clothing itself is pretty pricey for some mediocre quality fabrics. Some fabrics are prints are seriously a bit immature (and hideous) as if they think you're a three year old girl who wants random cartoons printed all over your dress. The shipping is HORRIBLE.
I've placed a total of 13 orders on Torrid so far, it usually takes anywhere from 7-10 BUSINESS DAYS (not including weekends) before the order will be marked shipped. The sales are terrible and truly a joke.
Not sure who even really falls for their sales anymore, but it isn't really a "sale" because they jack up the prices, therefore that makes the "sale" price close to being regular priced. Nice try, though.

This store is a good store! I got what I needed from this store. This store has interesting items. This store has stylish items.

Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

The clothing is aging but not in a good way, it's a bunch of ugly blouses, and tweety bird oversided shirts, mixed with cold shoulder potato sacks... all priced well above where they should be while the quality has been reduced 10 fold. Add in a barrage of constant "sales" driving all their actual sales, at the price these items should have been priced at to begin with.

This is coming from a VIP Torrid member for the last several years, but it just keeps getting worse and I think that membership is going away this year. It's all old, ill-fitting, out of style, and overpriced... Welcome to Lane Bryant 2005.

STOP SENDING SHOES WITH NO BOX TORRID!

STOP REMOVING MY REVIEWS FROM YOUR WEBSITE ABOUT NOT SENDING BOXES!

I have been a Customer for over 15 years and I spend thousands a year on your Clothing and Shoes.
Why would you remove my comment about dissatisfaction of not sending boxes?

Reduce your prices of shoes if you are not going to send a box.

Not only did they overcharge me by not giving me the discount they said they were giving me, the website refuses to recognize my password and when you click forgot password to get them to email you a link the email never comes. I search every folder. Nothing. They make you jump through hoops to pay the card. Its just clown shoes all around. Plus most of their clothes are ugly and poorly designed so who needs the headache.

Everything I bought this year has literally fallen apart. 4 tank tops all have holes in them. If I am spending $30+ on a tank... I need it to last more than 2 times. I have a shirt I bought from this in 2009? And is still in perfect condition. Price has gone up and quality way down. Shipping is atrocious. Only underwear is good.

I have so much to explain about my bad experience with Torid. I wonder if they ever question their bad bad bad management? They keep my last pay, I text them, they told me to wait 5 more bus days, I text them back, they don't answer. It's been 2 months now. God knows guys! Keep it up.

I have read bad reviews in the past about returns and so I would always only purchase what I knew would fit me. This year I needed a new winter jacket and was hesitant but decided to try it out. It didn't fit so I tried returning it. You have to pay for the shipping but during my return process it clearly said free shipping so I contacted customer support and got the shipping reimbursed. Today the return finally showed up on my credit card and didn't give me a full refund. They still owe me $65 bucks! So now this will be a fight with them just like it was about the shipping and will likely take a while to get the remaining amount refunded. So my advice to anyone buying online is to only buy what you know will for sure fit you. Just horrible dealing with this. First they lie saying the shipping is free but it's not then they don't give you a full refund.

UPDATE DEC 8/22

Today I got an email back stating they'll put $10 bucks on my account so I called them and I received a partial refund of what they still owed me. They won't budge on giving me the full amount of what they owe me so they still owe me about $12 bucks. It's BS is what this company is. They don't know the difference between CAD and USD dollars. Their calculations were 100% wrong. They truly think it's ok to only give partial refunds and try to explain a nonsense explanation on the differences between CAD and USD which aren't even close to being right. They try to confuse you with saying all these different things and circle back around to what they "think" the correct amount is. So I told them I'm done with them, give me what they're offering me in return and they'll never get my business again. Which why would they care? They're making money off Canadians this way by ripping us off! I threatened small claims court if they didn't give me my full refund so them offering just enough that can't be taken to small claims court cuz what court is going to entertain 12 bucks?! Unbelievable. NEVER SHOPPING THERE AGAIN!

As you read by the headline, the total on my email confirmation was $150 higher than the total I agreed to! They did some serious shenanigans with the discounts and it ended up being higher than what I agreed to pay. I screen shot the total when I was checking out because I had a bad feeling about it. When I tried to contact customer service, she made no attempt to speak in any way that was comprehensible, I finally got out of her that I should call back and select # 2 which was automated at first and then it went to music he! Hold where it was never answered. I emailed them to cancel the wildly overpriced order but I wont hold my breath. NEVER AGAIN will I order anything from this crap company. It just doesn't have to be this hard every step of the way. They will be getting this order back. However, when I went to the website, returns were not offered so I have a feeling I will have to fight to do that to. Talk about making you earn your money 5 times to spend it once! I bet they make me pay for return shipping as well. Buyers remorse doesn't even come close to how much I regret clicking on their website.

I bought the biker shorts with pockets so comfortable run a little big for the price couldn't go wrong and love torrid cash

I ORDERED A NICE LAUNGERIE FROM TORRID BACK IN AUGUST 2022 THEY KEPT ON BRUSHING ME OFF WHEN EVER I REQUESTED AN UPDATE A. MINTH WENT BY I ASKED AGAIN ON SEPTEMBER 2ND 2022 THEY TOLD ME THEY HAD RECIEVED THE ORDER IT WAS IN PROCESSING, EARLY OCTOBER 2022 I ASKED AGAIN THEY SAID THEY HAD SOKD OUT THE ITEM WAS NO LONGER AVAILABLE THEY LIED TO ME I WAITED THREE MONTHS THE WAREHOUSE SAID MY ORDER HAD BEEN RECIEVED THEN A MONTH. LATER THEY CLAIM A COMPUTER ERROR BULL$#*! I WILL NEVER EVER PURCHASE FROM TORRID AGAIN BAD BUSINESS

Hendersonville TN Torrid charged tax on $125 gift card for total $143. This is illegal, unethical as it causes DOUBLE TAX on products purchased. Or is this how they boost profits?