TrivagoReviews 325

Mi reservasion fue a Nuevo Vallarta del 25 al 29 de Julio. Puse 2 adult is y 2 menores de 12 y 14 anos. Trivago me mando mi reservasion con las edades correctas via correo electronics. Para mi terrible sorpresa llegando al hotel a hacer mi check in resulto que a mis hijas les pusieron de 10 anos. Po r mas que llamavamos a el numero que proporsiono trivago NUNCA RESPONDIERON. Tanto el hotel como nosotros llamamos. Y tuvimos que pagar la diferencia de las edades de mis hijas. Lo fustrante es que confiamos en Tobago x que se anunsiava en la TV. Y pensamos que era una Campania segura.

If you ate a hotelier don't use them or fall prey to there incessant sales calls.
They have no regard for Uk consumer rights and within the company they will not record or act on any customer complaints.
After looking into the company further its clear to see that they have a very poor or none existant customer service record.
Don't use them in any way as if things fall fowl you will not recieve any satisfaction from this company.

We booked with Trivago in April of 2018. They then transferred us to another company hotel power to book our stay for Orlando. Once we booked and paid for our room which was a standard suite which showed a king bed icon on the website, we received an email stating our room was undefined room. We then called the hotel to determine what undefined room meant which they stated that it could be a twin bed or queen bed only.
We then called hotel power and spoke to someone who seemed to clarify it up for us and sent us a new email that started we had a standard suite and advised us that a standard suite came with a king bed.

2 months later when we arrived at the holiday inn for our vacation, our room was either going to be a queen with bunk beds or two queens. We then called Trivago and they advised me that I needed to prove to them that where it shows that it was booked for a king bed and wouldnt do anything for us. MIND YOU THEY SAID THERE WAS NO NOTES THAT ANYONE HAD SPOKEN TO US 2 MONTHS PRIOR. Luckily the hotel manager advised us that they had similar issues when booking through Trivago and helped us out with a king room the next day. WE WILL NEVER USE TRIVAGO AGAIN.

Went thru Trivago app. They transferred us to reservation.com. When we called. We were in Pendleton, Oregon and needed a room. They charged us $71.00 to book at the RodeWay Inn. She told us it was nonrefundable and we would pay an extra fee to cancel. We should of hung up right then. We went to the Rode Way Inn. It was a old motel. You walk in to the room the chair in the corner was all wore out and dirty. The light socket as you walk in had just a light bulb in it. The door jam had big hunks of wood out of it. The wall was cement and painted white and dirty, The wind whistled under the door. I had to stuff a towel underneath it. The TV was very old and outdated. At least the sheet were white and the towels were white. I put bed bug patches all around. I have never been so disgusted in my life. I will never use Trivago again for anything. I have posted on my Facebook to stay away from them.

This has lasted over a year, with promises that trivago will look into the matter. Last year ibooked 2 rooms at the Zion Lodge in Utah for 3 knight. When i arrived at the lodge with my wife and her 2 elderly parents we were told there was no reservation and no rooms available, Trivago never booked the rooms. The manager at the lodge after about 2 hours was able to find me 2 rooms at LaQuinta outside the park. Trivago took the money for the reservstion immediately upon booking. Zion Lodge manager told me this is not the first time trivago has done that. We were inconveninced because we had a lower grade rooms, no fireplace, smaller and ended up outside the park, Trivago offered me a compensation of 10%. I refused because the inconvenience was no even near what hardship it cause me and my inlaws. I was told that this would be investigated at a higher level, It has been 1year and 2 months and i havent received any communications from management. They are trying to discourage me from this claim by keeping silent, well i'm still here and here is my story. Trivago, I hope this happens to one of your elderly family members then you will see what its like. Still waiting.

I assumed Trivago was a legitimate travel website like Kayak or Priceline etc. I did not expect that one of your listed booking agents would be a total scam like Hotel Power.com. I booked a three day stay in Chicago a month ago and pre-paid the room. Now I am being told 4 days before arriving that the hotel has no reservation for me. I have called HotelPower.com twice and received two different so called confirmation numbers none of which are the hotel's confirmation number. The hotel is completely booked for my dates. I should have skipped Trivago and called the hotel and booked it myself. I will never use or recommend in anyway Trivago or Hotel Power. Glen N, Boston MA

I booked a room through Trivago promising room, breakfast, free valet parking. Next thing I knew, a company I never heard of called 'Canelon' had withdrawn $886 from my bank account; they represented they were working for Trivago. When I got to the hotel room, my 'special rate' was no where. In fact, the hotel doesn't work with either Trivago or Cancelon, no monies had been paid on my behalf. I was then charged the full stay (+$32/night valet) on my card. I have now paid twice and never received a refund (or acknowledgement of wrong) from either Trivago or Cancelon.

I booked a night at this hotel with my husband and 11 year old son who liked the looks of their outdoor pool. We live out on the Mesa and like to come into town for dinner and spend the night on occasion. When we went to check in the manager and another lady interrogated us on the purpose of our stay. They informed me they don't like to rent rooms to locals due to our bad behavior, destruction of rooms, druggies overall we are not welcome and they are privately owned and can be prejudice against whomever. I was shocked at the rudeness and complete lack of customer service. I cancelled the transaction and we drove back to the Doubletree where we got a locals discount HAHA a cookie and much better room. No one from Durango should stay at the Best Western Mountain Shadows is full of sketchy disrespectful locals BEWARE.

I can no longer recommend Trivago. Their advertising got to me and I used the site based on their ads. However, my recent experience was a total dud.

I booked a hotel and it turned out the booking agency (Hotel Power, which I definitely do not recommend) was a place that automatically enrolls you in a "free trial."

While not an outright scam, the free trial means that you, the customer who absolutely never asked for this, are enrolled in some VIP concierge service that you have to pay for after 90 days. So I then had to waste my time cancelling this "VIP service" I never asked for. Trivago did not warn me it was sending me to a "members only" booking site. I hate having to waste my time and I hate it even more because I felt that the booking site that Trivago led me to was totally misleading.

Also, in case you are wondering, there is nothing VIP about the Hotel Power experience. Nothing was wrong with our reservation on Hotel Power, but if they actually want a customer they could have done something to show why they matter, like get a kickback from the hotel for free water in the room, or a free drink at the bar, or free early check in or something. Nothing special, not a service I'd pay for.

I went on trivago hotels and put in Eureka, CA... I have family there. A page of hotels came up for Eureka, Ca. It was one page and when I went to the bottom of the page there was this cabin. It was inexpensive and even came with pictures. I. Fell in love with it. I showed my brother and my daughter who is coming with me. She said book it. I did and then I called my nephew in Eureka to tell him about it. He looked it up himself and the map was not from Eureka, Ca it was Eureka Montana. Your search engine had them on the same page. That was your fault. Why would you stick in Eureka Montana on a Search for Eureka, Ca. I can call you. You have no number. I'm just glad I didn't wait until I got there and found out I didn't have a place to stay. Yes I was. Able lo cancel, but it will take 5 to 7 business days to go back on my credit. You need to chance this so it doesn't happen to someone else.

I booked a reservation with Trivago for the Tillary Hotel in Brooklyn for the night of Sat 2/1718. They filtered me through a site called Amoma. I totally understand hotel booking policies as I travel often. This was a quick trip to visit our daughter. However we have to travel 4 hours by car to see her. Unfortunately, New York is having a snow storm tonight which would impede our travel back early on Sunday morning. I called Amoma on Fri night to explain that I would need to cancel my reservation & would probably re-book in 2 weeks. The rep I spoke to was Ingrid & she advised that she would call back in a couple of hours with an answer. I did not receive that call. I did find this morning an e-mail from Chris@ Amoma that they would not re-fund my reservation money back. I wrote back to Chris stating that it was beyond my control to come to Brooklyn for travel & safety reasons for my family. It's too bad that corporate greed has taken over this country I guess they really need the little guy's money. Unfortunately, this review has to stand as a negative for Trivago & Amamo...