UberReviews 1,538

My fault for NOT researching better... Uber has ZERO customer service. Imagine to my surprise, NO numbers to call customer support with a problem. NO way to cancel service online... NOT any advice about how to cancel service... NO ride verification. With all the negative responses that I am seeing everywhere online, I will be surprised if they are still in business for long... Pitiful excuse for a company... Typical GREED! Only in America, and now international... This company redefines the meaning of BUYER BEWARE!

Firstly there is the service. One day you might get a ride with someone who speaks the same language as you and is driving a clean vehicle that isn't dented, rusting or doesn't stink like the 9th circle of hell inside but that will be a RARE day if you ever do. Secondly, If you find yourself outside of their preferred pick up areas, you are not going to get a ride or you will wait longer than you wold have for a taxi or legal rideshare. Third, THERE IS NO INSURANCE. Uber is falsely advertising that they actually have insurance, their TOS page invalidates any and all coverage for you once you get in the vehicle. Fourth, their surge pricing scam is obviously NOT about a lack of supply or demand or they wouldn't be dropping the surge price once a few of their drivers have picked up people at THREE times the normal rate in the same area. It is a method of keeping their vehicles in one area so Uber can collect more fees from their drivers. It has nothing to do with customer service or actual demand and it destroys the green factor of the service as it puts twice as many vehicles on the road than would be needed. This isn't even a real rideshare company. It is just a crappy point to point service. If you do not care about your own safety or the safety of those you travel with or the planet, this is the service for you.

Uber is ILLEGAL in pst markets with UberX - UnAmerican - UnAustralian - UnSafe - UnLicensed - UnInsured...

I am so affronted I have started effecting citizens arrests of illegal UberX drivers - funny thing is that Uber GM's won't tai me up on my challenge to drive an UberX and sue me if I am doing the wrong thing! EVERY arrest upheld by police

Uber going against the entire legal system - Uber is NOT above the law!

UberPensions
UberPub
UberFinancial

Etc is a possibility if they thwart the courts - they terrorise goats into submission (Where goats have succumbed - or have they bribed key people?

Has the world gone mad - if we wanted anarchy we could do that without Uber.

So you TAX dodging criminal enterprise... watch your valuation plummet as the truth hits more and more people...

The TRUTH HURTS Uber!

*******@arrestinguber - they are in for the fight of their life and one they never expected!

They also charged me over $100 on Halloween night for a 10 minute drive. If I would have know the surge charge would have been this much I would have called a different cab service. What's interesting is that same night we got a different Uber driver and they did not have a surge charge. So I'm guessing it's up to the $#*! hole driver. But regardless I will not be using Uber ever again. I'm a poor college student who was just trying to be responsible on Halloween night and not drink and drive. But $114 cab rides I cannot afford. Don't take uber. Call lyft, discount cab, or any other service.

UBER is a SCAM w/ there surge explosions. I took Uber on Hallowen and was given a pe-quote of $20-$40. You can imagine my surprise when I saw a charge of $136.40 to my bank acct. I tried to dispute this cost but I was basically told I was SOL. I will never recommend UBER to anyone, I will never use UBER ever again and I will use the old fashioned way to travel if I am going to party... VIA TAXI CAB. BTW I think UBER creates their own high demand times as I was charged the $136.40 at 7:30 pm and for the ride home at 12:30 am only cost $32.99 HHMMMMMMM... I hope this company fold and goes under as they are ripping innocent people off... and if you work for UBER you are at fault too... If the CEO had any balls he would get on the phone and tell vryone what a scam UBER is... Hey UBER what if I didn't have that money in my account... I'm al for a class action lawsuit against UBER.

Raleigh, NC: My son was overcharged by Uber on 10/31 as well. A drive from downtown Raleigh to near Crabtree Mall cost at $108! The pricing was not at all clear when they got in the car. It was only when the receipt was emailed to him that he realized the fare was so high! Tonight (11/03) on WRAL 11 PM news there will be a story on Uber overcharging passengers. Let's all speak up and teach these companies that they cannot take unfair advantage of riders!

F*ck Uber. They have horrible business ethics and refuse to take any accountability for their actions. They are on par with rapists because they surge prices at peak times when people are the most drunk and most likely to misunderstand something and they take advantage of people's drunkenness to rob them of their money. Not only that, they refuse to accept the fact that they made a mistake and they refuse to fix it. They charged me a surge price and I never accepted it. Nothing ever appeared on my phone screen giving me the option to accept or deny the surge. No matter how drunk I am, I would have denied the surge and walked home or gotten another taxi service.

Raleigh, NC - My daughter was charged $193 to go 5 miles Halloween night! I understand increasing the rate during high demand times but this was almost 10x the normal rate. She thought she was agreeing to 9.8% additional fee NOT 9.8 x the regular rate... lesson learned NO MORE UBER! Yellow cabs will be getting her business.

I download the app last year in Rhode Island and maybe used 4 rides. After being overcharged COUNTLESS times I quickly deleted the app. I have not downloaded their app since or have associated myself with Uber and they STILL overcharge me EVERY SINGLE DAY I get another charge! I deleted the app LAST WINTER and it charges me EVERY DAY for charges of $5.00, $5.18, $5.23, $6.85, $9.30 WHICH CAN REALLY ADD UP! I am a college student and they are TAKING MY MONEY STILL! No phone line doesn't help either. I've been e-mailing them the past couple days and they are still ignoring me.

DO NOT EVER USE THIS APP IT IS A SCAM AND YOU WILL LOSE MONEY SLOWLY AND SECRETLY THEY KEEP CHARGING YOU. WHAT ELSE CAN I DO.

Website sucks- needs to updated. After wasting an entire day just trying to get my account "activated" by them, I was told my VISA Debit card was deemed no good! They claim I have a prepaid card. It is not a prepaid card. It is a VISA DEBIT card from my bank! I wouldn't use UBER even if they fixed all their flaws on the website now. They literally wasted an entire day of my life that I can't get back! I'll stick with the taxi service that has never let me down. Saving a few dollars isn't worth all the nonsense I just went through.

Overall, I have enjoyed Uber as a passenger. Unfortunately though, I recently had a bad experience with a driver and the customer service was worse. I'm a loyal customer (having taken 28 trips for $900 in just 30 days) and was quite offended at how they handled this. Overall, I love Uber but I am sincerely disappointed about how they handled my complaint.

On October 14,2014, I requested Uber at 7 a.m. The driver FLEW past my house and I tried to call them twice to ask them to turn around and come back as they just parked at the end of the block. The driver didn't answer so I walked a block and a half to get my Uber.

When I got into the car, I was overpowered by the scent of BO and/or some other offensive odor. I don't think the driver had it but the car was full of the smell. Ugh, I walked a block and a half for this pleasure...

We then started our trip. By the time we hit the Steelyard curve on 176, she was chatting away at me (not bad in and of itself EXCEPT...) and looking at me while she spoke. I looked ahead at the line of brake lights ahead of us and shrieked! We came within INCHES of rear-ending the car ahead of us! YIKES!

After that, she drove 50 mph on the highway for the duration of our smelly trip.

I contacted uber that afternoon and the first guy said "sorry about your experience" and that was it...

The second person said "we'll talk to grace and I'll look into it" but I heard nothing further.

The third person said and this is a direct quote from her email: Sorry to hear that! We'll be sure to follow up with Grace to check in and share this concern. Again, thank you for taking the time to write in, I've added $10 credit to your account for the trouble. While it doesn't make up for the experience we hope this will allow you to have a better one in the future.

Yeah, Amber - you're right, it doesn't make up for the experience. Bad enough you don't even have a loyalty/frequent rider program but after your credit, I still paid $25+ for that ride?

They don't have a phone number either so you can't call anyone to complain. You're at the mercy of email.

Uber website needs improvements. Fare quote doesn't work and doesn't tell you what it will take to work (e.g. What type of info). I simply chose New Orleans and then said airport or MSY airport and Westin Hotel Canal street. It should be able to figure that out. When you clear results to try again, you can't edit the start location - you have to reload the page which takes you back to choosing a city. Found it completely in effective.

Another flaky thing is that I log in and it shows my account then I go to get a fare quote and it takes be back to search city and implies that I need to log in again. Hope they can fix these few simple things. Using IE 11. 0. 96