Lame customer service pushes the
Lame customer service pushes the customer back and making sure they will never order again
These are bad news for a company, service reps promise stuff they can't fulfill
After 3 months of chasing the company for shipping reimbursement got rejected by cs rep and them by the manager
They don't care about anything but moving to the next client
Once again, this is truly unfortunate as I did enjoy the products
But there is enough competition
WAKE UP PUMA

Merchandise is great and they always have great sales. They're always doing great cross promotions with other brands so it's never boring.

I bought shoes from their online website and asked if I could change the delivery method. I called customer service and sent them an email and they basically responded with "No. No. Nothing we can do. Have a great day!" Basically infuriating quick responses. Their customer service does not care about their customers and they do not care about pleasing them. Honestly don't buy from their website. Just buy in store. I loved their products but honestly customer service is 0/10.

Ordered 2 items vie 2nd day. First they took 3 3 - 5 days to dispatch the order, then the order took over 10 more days (Remember this was supposed to be 2nd day) but due to the fact that my order was addressed for PR i didn't pay much attention so i let that go.

Received my order that was for only 2 items, they only sent 1. Open a complain, they replied fast and assured me that this time the order was going to go via 2nd day air and right now they shipped it on Nov 2nd and the order is scheduled to get here on Nov 30th.

Asked for a refund, but now they want me to ship the item ($30) back to them once it gets here on Nov 30 out of my pocket to then have to wait another 10 days after they received it to refund. They make it impossible for the customer.

Told them to keep the mere $30 bucks... clearly they value that much more then correcting the several mistakes that they committed. Im never ever ordering from them again. NEVER!

I received absolutely horrible customer service today. I placed an order and I did not get free shipping, I called and asked for assistance with this because I would have rather added a pair of socks and got free shipping then had to pay $7 when I was only one penny under the $35 free shipping mark. I called within 10 minutes of placing the order and the customer service rep told me that she could cancel the order and I would reorder the shoes and add socks to get the free shipping. I did that, but I never received a cancellation email, so I called customer service about 5 hours later just to confirm that everything went through correctly and it turns out she never did cancel the order. So now I've paid for the shoes twice and I have to wait to get them in the mail and to return them to even get my money back on one of the pairs. Every person I spoke to the customer service phone number (the person who answered the phone, and then the manager who I spoke to named Randy) just keeps telling me the same thing over and over that she hit the button a few seconds too slow and it's just too late to cancel the order. I've spent an hour of time on the phone trying to get this resolved and got absolutely nowhere and was offered absolutely nothing to resolve the issue other than waiting for the shoes to come in the mail and return them. Oh, I actually was offered a refund for the shipping cost which is what the representative who I called 10 minutes after placing the order should have initially done. Getting a refund for shipping on a pair that I ordered that I didn't even need to order does not help the situation at all! This is the absolute last time I will ever deal with this company and I am very very upset about it because I have ordered many many things online and I have never had to deal with such horrible customer service!

PUMA is the worst company to do the online shopping. Specially if you in north America forgot the PUMA they will rip you off. Let say if you purchased shoes for 150USD, you will be charged another 75USD for duty and taxes, their shipping turtle fast and you have to pay if you want to return or exchange you will never ever get the refund.

My best choice to do the online shopping Nike, Adidas, New Balance supper fast delivery they wont charge you for the duty and they will send you prepaid returns label as soon as return the package for some other reason you will get the refund back. Also I did online shopping form Under armor & Skechers super fast delivery and comes with prepaid returns label,

Please be away from PUMA. Their customer relation ship garbage.

Hi just a heads up please do not order any item from puma official website. They do not have proper tracking system and you have to pay the all expenses. Ex:- duty, shipping charge also if you want to return the product you have to pay and you won't get the refund. This is the puma's main profits. Be aware of it.

My best choice to ordering online from Nike, Adidas, New balance really faster shipping with no charges and returns are totally free also they will refund you the full amount right after they received the package.

Please do not spend time with Puma customers rep totally waste of time.

Thanks.

Nothing! Puma The worst company I ever work for. Nasty white men in underwear showing disgusting pictures making sexual jokes all day. Puma felt that hostile sexual harassment was valid #metoo.
Puma is a white male company. They treat blacks and Spanish workers like trash. The minority's do all the work and is subject to sexually harassment from disgusting white male perverted supervisors. Blacks work hard While white management stand around and gossip all day. They are so lazy it's ridiculous. Or they hide out in the back on they phone txting. Talking about video games and killing people. There was no valid investigation! When you report you was Sexuall Harass they blame the black and Spanish employees. PUMA ONLY DO DAMAGE CONTROL. There was only COVER UP these white man disgusting behavior. Puma felt like it was appropriate for a white male supervisor to come to work and show us pictures of himself in his underwear. No shirt or pants. Nasty hairy chest out. P$$$$$ poking out. If that was a black male supervisor he be fired. He even showed the picture to minors at the job. Puma never even contacted the minor parents to let them know a grown man. A supervisor showed a teenager inappropriate pictures. But what you expect from a company that gave a white porn star a clothing deal. PUMA is racist. And my experience is my experience. Eight employees feel the same way. Eight employees is not gonna lie about being sexually harassed. When you have a store that ran through over 15 different supervisor in two years. There is something seriously wrong with the manager and the company. Typical white people. They victimized you. Then play victim. Slavery been abolished. Stop using sweat shops to produce profits.

I placed my order on 4/25/19, my order was shipped 2 days later. Somehow, FedEx lost or delivered my packages to the wrong address on May 3,2019. I called customer service, I explained that I never received my package but it was marked as delivered on the FedEx website. The customer service representative told me to not worry, that she would request a new shipment right away with next day delivery. The following day I received my package with all my items.

All of the bad reviews, might be because of the lazy unprofessional customer service representatives.

I ordered 2 jogger pants from puma and
I ordered 2 jogger pants from puma and had both returned to puma due to the delay in shipping. The items arrived 10 days after placing when I was promised 2 days expedited shipping. It's almost 2 months since I returned both joggers to PUMA but have received a refund for only jogger pant. I have contacted PUMA on several occasions for my refund but to no avail. PUMA is ripping me off and I believe I might not be the only person. People out there be aware of online PUMA stores, they are "THIEVES".

Do not order from Puma.com online store!

I placed an order from Puma.com on the 28/06/2018, Items were on sale! Informed Puma via email on 16/07/2018 that the order had not been received. Response 3 days later to tell me they are looking into it and will contact me. 08/08/2018 no contact from Puma, another email sent. 17/08/2018 Still no response from Puma, so I called there Customer Services and I was informed that I would not be receiving the goods that I ordered and they would refund my money. I asked for the order to be fulfilled ( all items still in stock). Puma refused.
If you expect any customer service do not use this Company.
Amazing how quick company's take you're money but when they muck up, the answer is tough, we don't care.

Mrs. Tiana, the customer service manager saved my life. I placed an order on 5-19-18, only to find out on the 21st, my order was cancelled. Not to mention that it was for my birthday gathering 6-6-2018. I called customer service this morning and I received the best service ever. I reorder my items with Ms. Tiana on hold and she asked for the confirmation number. She then went the extra mile. She credit the overnight and taxes back to my card, which is more than I could have asked for. So now let's just cross our fingers that my items get to me in time.