VetFriendsReviews 94

They stole my money and never responded again. After that bad experience, I decided to work with Joren Vale. It's been smooth since then. Joren is professional, honest, and delivers fast. I've never had a single issue with his service.

I ordered a set of dog tags and a Veteran's hat. What I received was cheap, costume quality garbage. The pathetic excuse for dog tags is made of cheap tin and are easily bent with little to no effort. The free P-38 can opener is a joke piece of tin as well. The hat that I received has a simple tag that reads designed in USA...,but not made in USA? Friends of China is no friend to this vet, $52 for a dollar store hat and Tin dog tags, that I waited 3 weeks for, is shameful and not at all serving the needs of Veterans... I will never give another dime to this company...

They advertise a US made product, but labels are still from China.
Fraudulent or at least intentionally misleading advertising.

I AM A DISABLED VETERAN WITH A BRAIN INJURY MONITORED BY THE COURT THRU AN ATTORNEY! I HAVE NOT RECEIVED MY ORDER OF DOG TAGS, ORDER # ******* AND NO REPLY FROM VET FRIENDS, AND THIS ORGANIZATION/ COMPANY WILL NOW BE TURNED OVER TO THE F.B.I. FOR INVESTIGATION, BY ORDER OF THE COURT! THANK U, VETERAN DAVE.

Bought the T-Shirt that says Veteran.instead received a different logo t-shirt that smelled of Downy fabric softener and had dried food stains. Not acceptable!

They auto renew and make it very difficult to cancel. There is no real value to the service. The web site showed up as "dangerous / nor verified" from my Google Chrome again this morning (3rd time).
This is typically a site that preys on veterans, I hope a federal investigation will be done, this is absolute shameful, shame you on you, what a disgrace

I created an account ($9.97 monthly) to help my daughter find her father. When it came time to closed my VF account, I sent an email to *******@vetfriends.com asking that my account be closed. When they didn't respond via email, I called their customer number *******618 but, had to leave a voicemail due to high volume of calls. That was a month ago! I've had to contact my bank to dispute the charges (since August 2021). VF refused to give a refund and had the audacity to charge my credit again, after my dispute! I had to contact my bank again to dispute this latest charge, and cancel my credit card to stop VF from continuing to charge me.

I recently joined just to try to locate some old Army buddies through their Vet Finder database. It worked somewhat for one out of the five I searched... the others were not listed. As for the merchandise, I saw an Army-style 90 degree angle head Olive Green flashlight being offered on their website for over $40. I think they're $10 or less in the Exchanges. I don't know if their other products are similarly overpriced. Also, I'm getting WAY too many emails from VetFriends; finally had to designate them as SPAM so they go straight to my Junk Folder instead of cluttering up my Inbox.

Very disappointed in the customer service from this company and the quality of the product. Shirt is advertised as Black but came in a greenish-grey color. When I called to have it replaced I was told, "that's the color it comes in, if you don't like it, return it." Then they proceeded to tell me they would only refund the price of the item and original shipping and I would have to pay to return item. This is poor customer service. If they would advertise the color correctly I wouldn't have to return it!

These dog tags are not authentic very small and poorly made very thin. I would not recommend them to anyone. Looks like they are some kind of toy

I ordered a hat for my brother, received within a week. Then I ordered a pin, received in a week. Fast delivery and easy purchases. Quality is very high.

I ordered 2 items and upon receiving them only 1 item was correct. The shirt I ordered was 2 sizes too big and the insignia was completely wrong. Upon contacting them it took 2 weeks to find out how to send it back. Communication was horrible. The first person I spoke with said she would send me a prepaid shipping label to return the shirt since they sent the wrong item. After a full week and several phone calls (could only leave a message) and emails, I finally received an email from the customer service manager who talked down to me and was very rude. Another few days went by, finally I just sent the shirt back to them with tracking and hoped for the best. It arrived there on Friday, I got an email the following Tuesday that she had processed my refund but would do nothing about the $10 postage.
I would never recommend this place to anyone, especially a veteran! Horrible people! Avoid them!

Ordered a keychain from this company and after 5 days it did not ship. I ordered the same product from another company and it shipped the next day so I contacted vetfriends to cancel my order. After twelve phone calls and two emails in 4 days I finally had to contact the BBB. They always seem to make it the customers fault even though they have very very poor customer service. Through the BBB they said this item was no longer in stock but never contacted me. So buyer beware

In the past I have been satisfied with my purchases however this time I ordered two shirts, a hat and only recently got an e-mail telling me it may be 1-2 weeks before they are shipped. What is worse is just after I got my e-mail receipt I noticed I ordered the wrong size on one and promptly e-mailed a detailed letter to customer support requesting a change on the order. I have received nothing on that. I did however get an e-mail from customer support regarding a poor review I gave them. Multiple enquiries to customer support gets you zero. Forget calling them, you wait forever and they drop you in voice mail.

Ordered a military patch. When I completed the order, the patch changed to a different one. Tried to call the company to tell them what happened. No one answered the phone. Tried for three days to get someone to answer the phone or call me back. Finally sent an email. They basically said 'to bad'. They sent me the wrong patch and said that I could return it at my expense for store credit. Will never buy from this company again.

Cheap foreign made products, ordered a 82nd Airborne Hat for a disabled vet friend in Roseburg Oregon Vets Home. What arrived was an absolute joke, cheap plastic adjustment band, front patch was plastic and half attached, No quality control. Have been calling and no answer, nothing. Would I order again from these people - Absolutely not! Be wise people you will be disappointed in the products and lack of customer service outreach. $32.22 for garbage. What a shame these people push the Vet cause with such vigor, But deliver sub-standard crap... My camera needs charging so no photo, But will be reposting with photo as soon as done with the charge.