On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Vevor is a Home Improvement brand that empowers Home Creators to upgrade spaces with pro-level gear at fair prices.
From backyard makeovers to apartment innovations, we deliver uncompromised quality through vertical integration — combining precision engineering with the joy of making.
We dismantle price barriers so every upgrade reflects your vision — where garages become workshops and balconies become oases.
To upgrade every space isn’t just a task — it’s a declaration of reinvention.
Build with Vevor.
The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was given a Distilled Water Machine. I misplaced the operating manual. I emailed the company in an attempt to have a replacement mailed to me. After several weeks of several back and forth emails absolutely nothing was accomplished. That coupled with the fact that the company has no phone number was enough for me.
The customer service is non existent. They filled the order through Amazon shipping and thus they claim no warranty responsibility
Dear customer,
We received your review on sitejabber
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
Second purchase. Effortless ordering. Fast dispatch. Quality item. Affordable. All up a great experience.
I ordered a small greenhouse. Price was perfect and shipping was extremely fast. Over all the experience was great. Will be ordering again from them
Does not fit my caravan the measurements they say it is l don't think this is accurate
Bought the hose reel on a Sunday and received it on Wednesday, very quick delivery and great product.
Very happy with the prompt service and the product
With all the discounts, vevor is one of the most competitively priced platforms out there!
Wanted the rubber wedge as a way to deal with worn wooden front door entrance at the top of a small stone step. 16th century cottage, so irregular shape letting in droughts. Simplicity itself to put in the wedge, which is easily cut to shape. Problem solved.
I placed an order for 2 items. Of course they shipped from 2 seperate locations. I only recieved one item. No hope finding the other...
Dear customer,
We received your review on sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you regarding.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
My latest purchase is a Metal Storage Cabinet with Wheels and I am very impressed by the quality and the value price.
This cage is very well built and works perfect for my son's pet rats. The trays fit great and protect their feet. They are no gaps that I have to worry about them escaping. I would definitely purchase one again.
Cable railing post and hardware good quality at good prices. Handrail brackets should be made longer as drilling for screws requires a steep angle.
The Vevor lawn sweeper worked incredibly well. It picks up my cut grass clippings easily. It has a height adjuster that allows me to adjust depending on grade and grass thickness. The bag is a little small but it is easy to empty. My only issue is I have to keep pushing the grass clippings back in order to keep making space because the catch has a flat design but it's not really a huge issue. If I push it faster it throws the grass clippings to the back of the catch. I can clean it easily, pull it backwards to keep it from taking in more debris, and seems made pretty well. When putting it together I did have to use a hammer to get the parts together, the handle didn't fit together perfectly, but no big deal.
I have not received my order numerous times. I contacted VEVOR in the past and requested they use a different shipping company they refused. Once again I haven't received my order which is extremely inconvenient. Your forced to wait weeks for them to go through there whole process of being certain it's not going to show. Then they refund you so you have to wait on the refund. Makes no sense they can't just re ship the item originally ordered vs issue a refund then re ordering. Or maybe use a reliable shipping company to start with.
Dear customer,
We received your review on Sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
Plate compactor, read reviews before purchasing and took care to fill fluid levels per instructions and has been a good machine. Does what I needed it to do and better deal than renting.
Item delivered promptly, but listing says it is galvanized steel. They are definitely not galvanized. Appear to be a shiny zinc coating.
Dear customer,
We received your review on sitejabber
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
Delivery was good but the hose leaks. I couldn't get it to stop dripping so I have bought another from elsewhere.
Dear customer,
We received your review on sitejabber.
We're very sorry to hear about the unpleasant experience you've had with us so far.
I am Now creating a follow-up ticket for you.
Our related colleague will get back to you as soon as possible.
Please free to contact us again if you have any questions.
Best regards,
Vevor Team
Have been buying from Vevor for over 2 years now and have always been pleased with the cost of the purchase, the quality for the cost, and the free shipping.
My previous order for an identical item from another company never got shipped. That was very disappointing.
Answer: By email, they respond within 1 day. That said, they talk in circles, not adding any value to their support.
Answer: Scam in my experience. No help from customer service and no reply to email
Answer: Thanks for your inquiry.Here is our Shipping Time DELIVERY DAYS: 2-6 Business Days (More Time and Extra Fee for * Heavy and Big-size Products) Processing Time: 1-2 Business Day Here is our shipping policy: https://www.vevor.com/pages/shipping-policy
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello Jim,thanks for contacting vevor. Could you kindly send us your order number?We'll check it for you.
Answer: Hello,could you send us the product link you asked about?
Dear customer,
I am sorry for the unpleasant experience.
Could you please share us more details, like your order number, so that we can better help you.
Thank you for your patience.
Best regards,
Vevor