VintedReviews 583

I recently had a frustrating experience with Vinted that I feel compelled to share. After purchasing an item that turned out to be fake, I decided to list it back on Vinted with full transparency, clearly marking it as a replica and explaining in detail why I believed it wasn't genuine. To my surprise, instead of cracking down on the sellers peddling counterfeit goods, Vinted chose to block my account and restrict my access to the platform.

It's disheartening to see countless scammers continue to operate freely while honest users like myself face repercussions for trying to maintain integrity within the community. Vinted's response to fraudulent activity is not only inadequate but also unfair, as they punish victims by making them foot the bill for return shipping costs.

While Vinted can be a great platform when dealing with honest sellers, it's essential to be cautious. If you're comfortable with the risk of being scammed or exploiting others, then Vinted might be suitable for you. However, if you value honesty and fairness, I recommend steering clear of Vinted altogether.

In light of my experience, I strongly advise considering alternatives such as eBay, which provides robust protections for both buyers and sellers, making it a much safer option for purchasing preloved items or anything else second-hand.

Vinted is running some kind of split test. Some users can make lower offers, and others can't. I'm a regular user and buyers can get over 40% off the items I sell but I can only get up to 20% off as a buyer. I approached vinted customer service, and they told me that it's a bug and it's being investigated. I politely asked more questions about when it will be fixed and got a lot of rude responses from customer service before finally getting in touch with someone who apologised and said that they cannot discuss the internal processes, but be assured that this is NOT a bug. I can't get access to higher discounts but they can't disclose why. Dishonest and unfair.

Bought a dress with buyer protection. Vinted blocked seller due to fake items. Seller put dress on another account. I sent proof to Vinted who did not remove it. Asked for refund. Vinted said I hadn't paid! I have receipt! Sent to them. Will report to Trading Standards. Terrible company.

I have been using Vinted for over 2 years and it has been working well. Last year they started imposing "protection fee" on every transaction; yet, I do not find it is protecting the buyers at all. I had a parcel which claimed to have been delivered by Yodel, but the courier only left the parcel outside my front door on a Main Street in Marylebone (when I was not home). Someone must have taken it and Yodel also admitted they were at fault. However, Vinted said the system showed parcel was delivered and funds had been released to seller, so there was NOTHING THEY COULD DO ABOUT IT. It is ridiculous as they are now refusing to re-open the case and give me back the money even though Yodel already said it was their problem.

It is a complete potluck with Vinted - at the end my bank helped me out with this but buyers, just remind yourself your do not get any support from Vinted at all.

Oh boy where do I start. I created my account and for a few hours I browsed their catalog favoring things to check out later in the day and finally make a purchase. I suddenly got temporarily restricted. Then, not being able to message any sellers I kept on browsing.

Just a few hours later I got permanently banned for no apparent reason since I didn't do anything against their ToS (which I've read). I immediately appealed and even emailed them asking for the reasons, simply stating that I couldn't have possibly acted against their ToS since I was only checking things out and messaging some sellers about the condition of their books (pretty normal to ask for the condition of an item you are about to buy).

A few hours later I got a quite stern generic email reply basically saying I shouldn't contact them about the same issue again, and I should wait for the appeal's resolution.

Then I received a message inside the vinted website informing me they will stick to the original decision. I was given no reasons, no terms that I violated nothing.

I have never gotten banned from a website in my life. I'm always acting according to the rules. And I still have no idea what I did wrong since they never actually let me know.

At this point I'm taking my money elsewhere and from what I've read online I'm not the only one. There are so many complains about irresponsible behavior from the "customer support" team and about unreasonable banning but mine takes the cake.I did literally nothing but browse and ask for item details. And all I got was a generic email reply telling me to f off. Not once did I feel like the company cared to even look at the issue. Maybe they've let bots to run the company in order to not hire people.

Please be careful when using Vinted. I have just sold a very expensive handbag through their site and put that I would only sell it if it went through their item verification team to protect buyer and me. Sent it off and was told that my item had failed verification, this item is one thousand percent a genuine item. I have dealt in high end bags for many years and abhor fakes, not withstanding I have the original invoice and receipt from where it was purchased. I have been completely blanked by their robots and had one from customer service tell me that they would be keeping my bag and I could appeal the decision within 6 months. This is just theft and there is no appeal button. When things go wrong on Vinted the level of customer service received is so substandard, backward and shoddy my 5 year old grandson could do a far superior job. If they decide your item doesn't pass there verification please be aware you won't get your item back and you will be blanked. Don't do it. I'm £2500 down and will still have to continue to pay the rest off my credit card and not have the bag.

BEWARE VINTED BUYERS! I recently made a purchase for $150 on Vinted. They give the seller 7 days to ship the item and 2 days for the buyer to respond whether or not they accept the item. My item never came. The tracking number was sent with another person's name to another address and I have proof because the USPS provided that information and I went to the address where the package was sent and it was not dolls. 13 of them to be precise. This is a seller who didn't respond quickly which should have been my first red flag, had a random name spelled with random letters. Vintage will do nothing to look into this. I never received my item because it was never sent. The only thing support needs to do is to check the label that they provided to the seller and they would see that there are no labels with my name or address on it. But they refuse and they refuse to give me a refund. I have since spotted many other sellers with random names like this, who only have one item for sale and no reviews. I don't do business this way and Vinted you should not either! They must be in on the scam. I blame Vinted for this because they should have caught the fact that the label didn't match the buyers name or address or the contents of the package! This Seller had nothing else for sale when I made my purchase so there is no way he could have shipped anything out except for my dolls!

Shipping is extremely expensive, rules very silly, and the customer service appalling. Not worthy for something cheap and definitely wouldn't trust for something expensive.

I contacted the customer service as the seller wrote the package was returned to her. Useless customer service just said I was out of the 2 days window to report a issue - although this 2 days should start from the moment the item was received
Never again - will delete my account

This is one is of the worst web site ever, especially for customer support. They ask pic of the credit card, bank statement etc because they suspend account without a reason…it's months I'm getting back and forth with them and they are never satisfied. Now I understand why they have horrible reviews everywhere

This company gave my buyer a refund of £45 as she said the package arrived empty. After many emails with them the say they won't pay me. 6 weeks of me emailing them and them saying they were investigating but never contacted Evri, just accepted photos from buyer. I'm absolutely fuming, they have stolen my money

It is so sad that many things can only be found here because vinted is the absolute worst. They have zero buyer protection, in case anything goes bad,be prepared to lose your money whether you are buyer or seller. And their customer support is a joke, they don't answer your question just respond with general robot responses.
I wassold a counterfeit item which is illegal in europe, they admitted it is counterfeit yet still forced me to pay to return it.
Another instance, the item I received wasdamaged, defective an not as described, the seller offered to pay for return but vinted still forced me to pay!

Absolute worst! I will keep to Ebay, Etsy, anything else, just not Vinted. I am surprisedthat they there are so many people using it.

Vinted itself is great and I have bought some bargains. However, when things go wrong, Vinted customer service is appalling. I had a parcel that wasn't in an inpost locker and went missing. Inpost needed Vinted to contact them so they could get to bottom of it but Vinted refused and proceeded with transaction. I lost £30 and had no parcel.
Second time, I delivered to my house and it was delivered to the wrong house. Because Royal Mail confirmed delivery ( with a photo of my parcel at someone else's house), Vinted issued transaction and wouldn't issue me a refund so again, I lost my parcel and money. Because of this, I have deleted the app.

A Nightmare Experience on Vinted - Avoid at All Costs my attempt to resolve the issue, I diligently provided all the requested photos to prove the legitimacy of my items. However, instead of receiving any constructive feedback or assistance, I received the shocking news that my account would be permanently blocked. This decision was made despite my earnest efforts to comply with their authenticity verification process.

The most frustrating part is the lack of transparency in their decision-making. I fail to understand how a platform like Vinted can justify turning away users who are genuinely trying to sell high-quality items at affordable prices. In my case, I was offering denim worth $340.00 for a mere $40.00, yet they saw fit to block my account without explanation.

This experience has left me bewildered and frustrated. It's disheartening to see a platform supposedly dedicated to the buying and selling of second-hand items shutting its doors on users without proper cause. I strongly advise anyone considering Vinted to think twice before wasting their time loading pictures and dealing with the arbitrary decisions that can lead to account termination for no apparent reason.

Save yourself the frustration and look for alternative platforms that value and appreciate their users. Vinted is certainly not worth the time and effort if this is the treatment users can expect.

I have been selling on Vinted for about 3 months. I have 100% 5 star reviews. I sell mostly vintage jewelry. Twice, Vinted deleted adds, once for a Montblanc fountain pen and another time for a small statue of a horseback rider. Never any reason, no possible appeal. This weekend when people shop most, they suspended my account, again no reason given. There is NO customer service, just automated responses.

After ordering a jacket from one of the sellers on the platform, I was completely shocked by what I received. The seller advertised the jacket as new, but as soon as I opened the package, I noticed multiple stains, marks, and other signs of wear on it. I approached the support team and opened a dispute on this matter, expecting a response within 48 hours. They asked me for more photos and gave me 24 hours to provide them. However, right after that, I received a second message saying they closed my claim due to a lack of response, even though I received both messages at the same time and planned to respond as soon as possible. It felt like the transaction was a complete scam. Now, the funds have been released to the seller, and they say they can't do anything about it. It appears to be complete ignorance from the support team and a desire to close as many disputes as possible without adhering to the Terms and Conditions users accepted. I cannot recommend buying or selling anything on Vinted now, as it seems like an unreliable intermediary between the parties of the trade.

Yet again Vinted have accused me of uploading prohibited home items or used cosmetics. I tried to list a brand new Dior Sauvage in its box. Not opened and somehow their ridiculous Checking system could see through the box and determined that it was used! LOL. So was never uploaded and deleted by them. Also a Dior lipstick case brand new which upon 'checking' got flagged up as a prohibited home item. Absolutely shambolic and ridiculous. There is no words to describe how unsatisfied I am with Vinted and their drastically flawed checking system they use. VINTED ARE ONLY GOOD FOR REMOVING ITEMS, ACCUSING YOU FOR SELLING COUNTERFEIT, THREATENING BEHAVIOUR AND BLOCKING USERS. Which btw I have personally been blocked 4 times in total for false accusations so far which everytime has been overturned with NO apology. I HOPE VINTED GET BANNED IN THE UK. I have also reported numerous counterfeit items and clear scammers which I get a message back to say they haven't broken any rules. This is why people are getting scammed daily on this app. I urge noone to bother with buying or selling on here cause these clowns do not deserve 1 penny they earn in the interest from your hard earned money. I am selling elsewhere now.

I bought an item to give as a gift, that was listed as new. Seller sent in a thin poly bag, a few strips of coloured paper (no actual protection).
I was away for weekend visiting sick relative so couldn't 'report an issue' that Vinted only allows 2-DAYS for buyers to do. I contacted customer service, who were extremely UNHELPFUL! They said because I didn't 'report an issue' within the 2 days, there's nothing they can do about it!
When making a purchase, they add on money for 'Buyer Protection', yet, in reality, you're paying them extra money for nothing!
I told them that The Consumer Rights Act 2015 states if goods arrive faulty, damaged, not fit for purpose, etc, the buyer has rights and the statutory period, by law, is 30 days, not 2-DAYS that they give! Yet they still refuse to do what they are legally obliged to do!
I will be deleting their App and will never use them again. I've also reported them to Trading Standards