VintedReviews 583

I had a terrible experience with Vinted. The platform is full of scammers, and when you need help, Vinted offers no support. They only send automatic replies saying they can't do anything. There's no proper customer service, and you're left without your money or your item. I do not recommend using Vinted – be very

The words customer service do not exist in the Vinted dictionary. All responses are just copy & paste with little to no thought. I have bee selling on there for about 2 years. Vinted sides with the buyer on all disputes, lately they have started to mark anything that is damaged in transit as 'significantly not as described' which means the buyer must pay to return the damaged goods and the seller is out of pocket, despite their policies saying both should be compensated. Even when things go fine they cause issues, delaying sending payments, blocking accounts for no reason, randomly putting listing holds in place to check over items, despite them fitting into their categories. THEY JUST DON'T CARE. Completely useless at customer service and communication, takes weeks to get responses and even then they are just automated.

Wouldn't give more than one star and that is generous. Tried to use Vinted on the recommendation of a friend. Posted my item. Item was bought but couldn't complete the transaction and could complete the transaction because I am a Halifax customer and they don't work with them. Told use a different bank card but don't have one. So contacted customer service told to get the customer to cancel transaction then I would get blocked as a seller, just because they would accept my Halifax card. It was the tone of the message. This is not the way to treat a new user. I came away feeling really angry and will never use the site again. In future it would be an idea to put somewhere on the site what cards they will take.

They are absolutely horrible.
Placed the order received with missing items
To show to seller what was missing from the order I have chosen the missing items.
I agreed with seller that i would be returning the ones i received as well so they were no sale would be between us.
Seller sent me label i packed all and returned.
The payment was partially from bank partial from vinted balance.
Then they returned the amount for the missing items and complete the sale then i raised straight away that I supposed to get the rest of the balance to my bank.
They investigated for about 2 months, then turned around saying ah you hit the everything ok button, which i didnt! They auto completed the order somehow and blaming me that I supposed to chose all order, which also is not available in their stupid software!
So i ended up paying for the items I already returned.
I always had a problem with them, as a buyer, seller and delivery issues.
This scammers doing the business in Lithuania all the workers from there, I dont think they even understand English, because all responses are similar. Make no sense.
Even if I need to take it to court I will do it, this is not about 30quid for me anymore!
DO NOT BUY OR SELL ANYTHING FROM THEM.

Another scam website that doesn't protect the sellers!

I sent an item to the customer, carefully packaged in a padded envelope with extra tape to secure it shut. The recipient claimed that the envelope arrived open and the contents were missing, Vinted blamed me for this issue and refunded the customer.

The courier label is purchased by the customer, this label will be covered by insurance. Why aren't Vinted claiming against the courier to cover the costs?

This is assuming that the customer is not a scammer who falsely claimed that the envelope was empty to get a refund.

Have just been blocked from selling my items on vinted. Reasons given as poss fraud and spamming? I don't even know what that is. But certainly haven't done anything fraudulent. Picked up by their automatic detection system.I was just messaging a customer back about buying a second bunting off me and then that blocked message came up accusing me of fraudulent activity days ago I tried to appeal. But no response as yet.poor customer service yet very quick to block people.wrongly.I am asking them to explain what exactly I have done. But no reply. Meanwhile I am losing sales and can't leave feedback for buyers. Absolutely disgusted at this lack of care. No explanation even. Certain products are banned from.sale. Then when you report others selling they say no it's ok. It's allowed. Yet mine are took off. No apology or explanation why. I even bought an item from vint ed that I tried to resell on there and got removed as not allowed yet I bought it from them...report them they said.Then I did and it's ok to sell. There's no consistency with their rules at all. Good items for sale at good prices. Was enjoying selling things but be aware they may just block you or remove your items.No reasons at all.

Use at your peril. While the interface is great to use, the issue is the customer service. It is absolutely appalling. They will not help you with any scenario. The only response they have is 'get in touch with the seller to see if you can come to an agreement'. Yet, the buyer pays for insurance. I have just had a parcel go missing, after it was stolen from my porch. I contacted customer services and was told there was nothing they could do. I have never been in this situation before and rather than honouring their insurance agreement with me I was told to contact the seller. As if the seller is responsible for my item going missing? EBay does not charge this insurance fee, and the few times in 20+ years that I've had an issue with eBay, it has been resolved amicably and very speedily. I am really not happy with how they treat their customers. If you do decide to use them I would urge you NOT to have parcels delivered to your home as you will NOT be secured by their insurance policy, whatever they claim. Also, unfortunately there is very little support for you in the case of a faulty item, as I also found out on another occasion that I contacted their appalling customer services department to get a resolution. A money grabbing and self-serving institution.

Absolutely appalling customer service sold a pokemon card on there that was triple packed and was damaged in transit. Refunded buyer and said I could not receive compensation due to poor packaging! Avoid this app at all costs they don't give a damn about the buyer of compensate when there shoddy third party couriers are in the wrong

If you care about your money and peace of mind don't ever use this $#*!t* app. It's filled with scammers and no human customer support whatsoever. So when you get blatantly robbed, vinted bot takes the scammers' side and you lose your money and health.

Avoid! Scam scam scam! Parcel has been lost no refound no phone number no communication only chat that saying lies avoid

I bought some shoes which never arrived and filled out the denial of receipt form and sent it back within the 48 hours. Because I used my work email address ( as I had to edit the PDF file and couldn't do it on my mobile) they closed the request and won't refund me my money.
I tried to dispute this and they wouldn't allow it telling me to have a nice day. I copied in the original email and referenced both my account name and the order number but the reason they gave was because I replied with a different email address.
I am closing my account with them and using other selling/ buying sites. I am a regular customer both buyer and seller but this company is a joke.

I have reported Fraudulent Activity on Vinted countless times to Vinted customer care and never once have they taken any action against people in clear Violation of the Terms and Conditions of Vinted. The people who work on the website are truly shocking. They are clueless in how to resolve user problems. The website itself is not a bad platform for selling but the customer care team are truly appalling and so very amateurish.

Avoid at all cost,I have sold multiple designers items and didn't get paid,one time I used different shipping method(I didn't thought it against the law to do so),so once buyer received item and left positive review they refunded buyer.
Another time I have sent designer jeans,meanwhile vinted blocked(no idea why,they just say illicit activity without explanation.
Customer service is appalling,they keep saying the same thing as unfortunately that's the way it is,the owe me around 170£,and got blame and blocked for nothing

Customers can keep the items and keep their money if they don't accept that they have received there item. Stupid site! People also give false information about items. I brought an vampire diaries phone case and it didn't fit the phone that it was meant to ( it said it was an iPhone 11) I own an iPhone 11 and I was told it isn't the " real iPhone 11" disappointed and will never use again!

Extremely unhelpful customer service

I sent a CD with special collector's edition bits (lyric booklet, collectable cards etc) and during delivery, the CD case got cracked but the customer confirmed the CS was not broken. However, Vinted decided to refund the client (fair) and leave me WITH ABSOLUTELY NOTHING. They allowed the client to keep the parcel AND refused to refund me anything! On top of that, the client had the audacity to refuse the return saying she ''technically paid for it'', even though she was issued a refund which I was notified of as well.

For a cracked CD case, I lost out on the collectable items as well as the payment, and when I tried to contest the decision, Vinted (Habib) turned me down multiple times saying the parcel wasn't packed well, but they never showed proof of that! I know how I packed the CD, this was not my first CD order, it was in layers of wrapping and a sturdy cardboard envelope, god knows what packaging their client took the photos in to make a case.

Absolutely disappointed in the company and its customer service.

Vinted are committing Fraud and stealing money that is owed to me. Please! Do not use this site!

Upon successfully using this site to sell a jumper and having no issues selling or receiving the money I made, I decided to sell another item a few months later.

I sold the item for £60 but could not transfer the mony from my vinted account into my bank account. I contacted the "contact page" and reported my problem. Vintd replied stating that I had to fill out a form which they sent me a link for and asked that i send it back to them. The first issue is the form you fill out is a file type that is not supported to be sent back via the Vinted messsage board they use. I then had to take screen shots and send the complted form back via a picture file.

Vinted got back to me and said the images were blurred (See image I have attached that was sent to Vinted as part of the form and you will see it is not blurred) and to send it again. I found this odd as they were not blurred when I checked them. Anyway i did it again, checked the images again, which were all perfect and sent them.

Vinted sent me the same message, i clicked on the images in our shared message board, what I see on messages is what vinted see. The images were in no way blurred. I messaged vinted asking why they were saying this and from this point I have sent them the images at least 8 times to the point now they are being so obstructional that they pretend that I have not even sent the images and talk out of context and not even referring to the last message sent.

It is very clear this is a tactic to rip customers off. The fact they have been obstructional and now my only recourse is writing a complaint and having to mail it Slovakia or somewhere. Please, if the possibility of you not getting your money because of fraudulent practices I would stongly suggest that you do not use this site.

Vinted sent me a label which I used to post off my boots, it went to the wrong recipient they have done nothing about getting my boots back I am now out of pocket

Pathetic. Account blocked with no actual reason given. Appeals takes 120 hrs to revive a response which is far too long as there is no other lines of customer service. No transparency on complaints been impossible to launch one. Crap

Despite reporting scam sellers, vinted still supports them. There are sellers selling items from DHgate at over £100 that are fake and only cost £2 or £3 buy from China. I reported a seller selling cheap Shein items claiming they were genuine 925 with gemstones with hugely inflated prices, Vinted said this was not violating their terms and conditions, so they support these scammers. Be careful what you buy, as Vinted as an organisation does not care