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Watch Repairs USAReviews 242

3.9

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From the business

Watch Repairs USA is a family owned company started with a simple idea. Was it possible to modernize an industry steeped in tradition? We knew the watch repair business was resistant to change. But we set out to improve the way people get their watches serviced anyway. Today, we are proud to offer highly skilled repair and restoration services for all watch models and makes. We combine our state of the art web platform with time-tested craftsmanship to provide a repair experience like no other.


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Watch Repairs USA Reviews Summary

Watch Repairs USA has a rating of 3.9 stars from 242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watch Repairs USA most frequently mention timely manner and local jeweler. Watch Repairs USA ranks 10th among Watch sites.

This company responds to reviews on average within 2 days

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Israel
1 review
0 helpful votes
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Repair
June 27, 2025

I have an eighty year watch that its value is more sentimental than its monetary value. Although it is possibly a collector's piece it is probably worth a few hundred dollars. Had tried many local watch repair store but no one was able to fix and address it until I reached out to you. Thank you

Date of experience: June 17, 2025
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

New York
1 review
0 helpful votes
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Memories Restored
June 26, 2025

I was pleased with the experience. Additionally, the recommendation that future repairs would not be reasonable due to the value of my watch. I am very satisfied with the restoration.

Date of experience: November 1, 2024
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come. V

Austria
1 review
0 helpful votes
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Outcome not satisfactory
June 24, 2025

After about 4 weeks, the clasp, which was the part that was broken, broke again.

Date of experience: September 14, 2024
Jessica H. Watch Repairs USA Rep
6 months ago

I am sorry to hear about your repair being unsatisfactory. Please feel free to bring it back, we will repair the clasp complimentary.

Have a great day.

Indiana
1 review
0 helpful votes
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Family Hierloom
June 23, 2025

Well informed about repairs and Status updates and excellent service

Date of experience: June 13, 2025
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Ohio
1 review
0 helpful votes
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Great Place to do Business
June 23, 2025

I sent my bracelet in for repair because no one here would repair it. I'm very satisfied with the repair and I can enjoy wearing my bracelet again.

Date of experience: June 13, 2025
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

California
1 review
0 helpful votes
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Great Experience
June 23, 2025

I liked that I was given quick updates on where my watch was in the process, as well as what was needed to fix my watch. It's now come back working better than ever.

Date of experience: July 15, 2024
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Illinois
1 review
0 helpful votes
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Finally decided to bring back >25yrs of Luminox watches back to life. I used to live overseas where watch Kiosks could do most routine maintenance including pressure checks and the like. But since being back to the states its such a hassle and expensive sending them back for a battery change. Eventually I'd muck up a watch just enough where it was unreliable. So I'd by another. I ended up with four watches in various states of disrepair! I sent off the carcasses and misc bones to Watch repair and they sent me estimates I was sure would turn out to be too low. But I received them back in perfect condition. Been using them for over a year now and am very pleased. They're still working fine and the best part. I'm wearing history I never thought I'd wear/use again. No, the best part is they're cleaned and in good repair and at some point when I stop ticking they'll go to my sons ready to wear.

Date of experience: June 13, 2023
Jessica H. Watch Repairs USA Rep
6 months ago

Thank you for your nice review. I hope you enjoy your timepiece for years to come.

Florida
1 review
0 helpful votes
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Almost f.ixed
January 14, 2025

. Sent watch (Tissot) because it was losing time and winding stem would not fully seat Still loses time even though watch is on automated winder overnight and winding still doesn't fully seat.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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The total time shipping, repairing and returned was excellent. Looked like new when I received it back. This was a 200M watch that I used for diving over the past many many years. I understand that You noted that I should not use this watch for any water activities due it's age, warn parts and knowing that no one can guarantee the repair for water activities. I agreed with you... With that said, I have been on 6 dives (open ocean) to 100 feet and many snorkeling trips with no issues what so ever.Excellent repair.

Date of experience: December 30, 2024
Georgia
1 review
0 helpful votes
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Still MOT running
January 8, 2025

The watch ran for a few days then stopped and has not run since.

Watch Repairs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2024
New York
1 review
0 helpful votes
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Extremely Satisfied
January 8, 2025

My Rado watch was in dire need of routine maintenance. Watch Repairs USA provided excellent, reasonably affordable and prompt service.

Date of experience: December 29, 2024
Texas
1 review
0 helpful votes
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Excellent job and quick service.
January 6, 2025

The website & service was easy to use. Prices are very fair and I would definitely recommend.

Date of experience: December 27, 2024
Ohio
1 review
0 helpful votes
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Great service and quality.
January 6, 2025

Did what repairs I wanted done. Price was reasonable for 100 year old pocket watch. Return shipping was fast and product was very secured for return shipping.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Very Satisfied
January 5, 2025

The shipping process was simple and secured with tracking both ways and my watch is working great afterward. Very happy and I would use the service again in the future!

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Not a repair center for luminox
January 5, 2025

Sent luminox watch for repair, bezel does not turn correctly, they were unable to get parts for repair even though they are a certified luminox repair center according to luminox. They were also unable to replace the tritium markers which is the selling point of luminox watches due to there inability to get parts. So all they did was to replace Rhonda movement and sent it back just as dirty as when I shipped it for over $400. I would not do this again

Date of experience: December 26, 2024
Jessica H. Watch Repairs USA Rep
12 months ago

Hi Kenny,

Thank you for your review. I am sorry we were unable to repair the bezel of your Luminox Watch. We did share with you on your estimate that the bezel was not available, before you proceeded with the repair. We apologize for any inconvenience.

Have a great day.

Illinois
1 review
0 helpful votes
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Excellent service and results!
January 5, 2025

I sent 4 vintage Hamilton electric watches to Watch Repairs USA to receive attention to battery changes and related repairs. They analyzed each watch and sent me an estimate for each and the total for all four. I agreed to the amount and about a month later received the watches in fine running order. I am very pleased with the results and Watch Repairs USA's service. I will use again.

Date of experience: December 26, 2024
Virginia
1 review
0 helpful votes
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Expert clock repair
January 5, 2025

Lee, clocksmith, completely overhauled and restored circa 1825 American grandfather tall case clock. Picked unit up at residence and returned on completion. Great job…works perfectly. Watch Repairs USA most highly recommend. Lee is a perfectionist. And owner is easy to work with.

Date of experience: December 26, 2024
Maine
1 review
0 helpful votes
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The watch already stopped working
January 5, 2025

I sent the watch in waited a few months for a repair and my tag huer has already stopped working

Watch Repairs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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Swiss Army repair
January 3, 2025

Very satisfied. Watch is like new again. Have had no issues with it continue to properly operate.

Date of experience: December 24, 2024
Texas
1 review
0 helpful votes
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Expensive, but worth it
January 2, 2025

So it cost more to fix it than the original cost of the watch, but worth it for sentimental reasons.

Date of experience: December 23, 2024