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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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It was easy to order and I received my bed within 2 weeks. No smell on the bed and it inflated really quickly. Overall great experience!
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This is a good product with fair pricing. It has worked very well for me. Has met all my requirements and options. It's just that the install was ridiculous and so was the removal. While this is not directly through winkbeds, they are responsible for whomever they contact and contract out to do this service.
Seemless buying experience and fast delivery. Price is right, too! We got the Luxury Firm - it might be a little too firm but we're still getting used to it after about 2 weeks. The guarantee is excellent, so if we must, we can exchange or return it.
It was a full size bed and so I had to have a friend help me - but putting it all together did not take much time at all, and it was totally ready to sleep on the first night -- it was and IS great!
Already had a Winkbed and Loved it.
This mattress looks like it was made in a rush. There are loose and misaligned fibers and materials all over the place. I can feel the pocketed coils poking out from the sides. For the price, this mattress should look good on the outside. My back started hurting soon after getting it. They take no pride in their manufacturing. I submitted a complaint, followed up with pictures, and never heard back again. I would not recommend this company as a whole and I plan on returning the mattress as soon as the 30 days have gone by.
Had a defect with the bed and without hesitation Winkbeds replaced and fixed it. Overall an amazing experience and now I'm sleeping amazingly!
The beds you guys have are amazing. I've been sleeping great and I had a problem and you fixed it! Thank you guys for your great service.
We had a great experience with wink. After trying the luxury firm, my husband decided he needed something firmer. I couldn't find my email receipt but they were prompt to respond and get me an invoice to try the firm one instead.
Winkbeds are great. And recommend them if you are in need of a medium or firm bed (which most people want). Just don't count on getting an ultra-soft model if that's what you need.
The company is sincere about you being happy. They exchanged my first bed without any hassle and let me know the first mattress was classified as a 4.5 and the second a 4. They offered to pick them both up for a full refund if I wasn't satisfied after 60-days. Love the company standing by their word, but unfortunately, I'm sending both mattresses back. With that kind of service and the quality of the bed itself, I do recommend you try them.
I had a very specific criteria for my senior mom who had been sleeping in a recliner since she couldn't get in and out of a bed easily and had given up. The reinforced edges and medium firm allows her to move on top of the mattress without feeling stuck in it.
The website helped me decide between 2 different brands I was considering. The company also reached out to me to see if I had any questions. The $300 off offer was misleading as it was already worked into the price. The code didn't work to take more off. I don't like it when companies do that, but even so, the price I paid was comparable to that of other mattresses recommended by Wirecutter. And I am really enjoying the mattress. It is so much more comfortable than my old one.
Only thing I do want yall to add is maybe add an option for them to bring upstairs since i live in apartment building with no elevators it was a super hassle to get up the stairs since im Out of shape and cant lift 100 pound mattress like that
Used Gemini to learn of what mattresses to buy
It went well, it would have been nice if Wink had advised I would be contacted by Upload to install the mattress and remove the old one, as their email got lost in my trash since I didn't know to look for it. Otherwise everything fine
I will not be sending this back. Purchase was quick and easy. Mattress showed up in less than a week and it is American made. What else can you ask for?
Ordering was a breeze and the bed itself is fantastic. I'd forgotten how it felt to wake up without an aching back! The only complaint I have is about the company that was supposed to help assemble the bed and haul away my old one; either the appointment page never went through, or they didn't get back to me. I'd recommend hiring a local company for removal instead.
I was hesitant to purchase a mattress online without trying it first. I found a website, naplab.com who gave Winkbed great reviews and then after a little more reasearch found a showroom not far from home that had the mattresses available to try out. After being able lay on the mattress it confirmed everything I had read and we purchased the mattress right after. I love that they are made in the USA.
Shopping for a Wink bed was easy. We went to Sandman Sleep and Bob Blaul helped us compare the two beds we were considering. No pressure and we got the bed just days after ordering.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.