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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
The company enjoys a generally positive reputation, with customers frequently praising the quality and comfort of the mattresses, as well as the exceptional customer service. Many reviews highlight the fast shipping and the helpfulness of sales staff, contributing to a pleasant purchasing experience. However, some concerns have been noted, including issues with shipping communication, product firmness not matching expectations, and occasional mechanical noises from the mattresses. Overall, while customer satisfaction is high, addressing shipping clarity and product consistency could enhance the overall experience further.
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I will not be sending this back. Purchase was quick and easy. Mattress showed up in less than a week and it is American made. What else can you ask for?
Ordering was a breeze and the bed itself is fantastic. I'd forgotten how it felt to wake up without an aching back! The only complaint I have is about the company that was supposed to help assemble the bed and haul away my old one; either the appointment page never went through, or they didn't get back to me. I'd recommend hiring a local company for removal instead.
I was hesitant to purchase a mattress online without trying it first. I found a website, naplab.com who gave Winkbed great reviews and then after a little more reasearch found a showroom not far from home that had the mattresses available to try out. After being able lay on the mattress it confirmed everything I had read and we purchased the mattress right after. I love that they are made in the USA.
Shopping for a Wink bed was easy. We went to Sandman Sleep and Bob Blaul helped us compare the two beds we were considering. No pressure and we got the bed just days after ordering.
Ordered my Wink Bed and received it very quickly (within a week). Opened it in the early afternoon and was sleeping comfortably on it that night.
I didn't use the site for shopping. I was referred by Naplab (I hope I used their referral code properly). Checking out was easy. I generally try to avoid financing but I really needed a mattress. Shipping was faster than expected!
Didn't shop on website. Naplabs is where I got info on mattresses. As for recommending the bed, I can't decide until I try it. I'll put 10... but that's not truly honest.
Still deciding and not sure either bed is right for us. We are back and forth between both beds and still trying to decide. Neither seem just right.
It's been fine. I reached out to staff because the wrong tag was sewed onto my bed (it says soft instead of firm). The agent I talked to was very nice and after sending some photos assured me this was the firm bed, but I have my doubts due to how much sinkage there is.
Too soon to tell. My back will be the judge. I have 120 days to return. I paid a small fortune for this mattress and will not hesitate to return it,
Quick, easy, made to order and was affordable price. Wish they had a 0% interest payment plan option but the bed is cheaper than most so not that big of a deal. I'm loving mine so far as it gets more and more broken in and if i want to trade in or return i have ample time to do so. Great experience for a first time adult buyer of a new mattress.
In our apartment building there is a separate room for deliveries and virtual doorman. However the mattress was left outside of the entrance doors and could've been stolen or damaged. Can I find out the reason why the mattress was not delivered properly?
Purchasing, shipping, and set up were all very easy, not to mention the mattress has been very comfortable. Can't complain about any of it!
Overall very happy with the bed. The delivery was quick, the packaging was compact and intact, and easy to set up. We went from a soft bed to the firmer model and i enjoy it, but am still getting accustomed to it. We are very satisfied.
I am trying to return the mattress and have not received a response to my request. I have placed a second request so in all fairness I can't respond yet if I've had a positive experience or not until I can successfully return it in accordance with the return policy.
It was easy to order online and the product info was good. I can't say how I like the mattress yet because I just ordered it.
I was planning on ordering this bed online myself. However I did find a local showroom. It did not change my mind, but it was nice to know what I was getting.
Wondering approximate timeframe for when it might be shipped
The purchase process was very simple, there was enough product info and the option for removal of the old mattress was a +. Note that w/o the full set-up charge which I did not select, the mattress was delivered at basement level. It was a challenge getting it up 3 floors because of its weight.
My wife and I have been sleeping on an original Casper mattress for the last eight years. And the experience has been okay. I am now 70 years old and recently I have been sleeping hot. My wife does not. But we agree to buy a new mattress. So after much research, we decided to order a Winkbed Luxury Firm mattress. And we are so happy we did. The Winkbed is very comfortable. It has a really good balance of firmness and cushioning. My wife is pleased and sleeping well. I may be even more pleased because the sleeping hot issue I had is no longer. I highly recommend the Winkbed Luxury Firm mattress. And will to one of my brothers who told me he's looking to buy a new bed.
After many watching many reviews of the various mattresses available we chose winkbed luxury firm. The discount and quick delivery was excellent.
After much research, I found the actual purchase very easy and no surprises.
I did not enjoy the "preparing bed" time it feels deceptive. You obviously aren't hand crafting each order so it makes it seem like you just wanted to put a reasonable seeming delivery time on the site. Many other people online seem to share this opinion.
The bed is a gift so it hasn't been opened just yet. After waiting for 6 weeks for a mattress on back order from another store, I chose to buy a Wink bed. CRAZY fast from order to delivery. I was kept very informed for the few days it took to get the mattress. I appreciate that.
Answer: It was so bad. The firmer one felt like a concrete slab and gave me terrible back pain. I put it on a Rove Concepts bed frame that had slats. They convinced me to exchange it for a luxury firm but sent me the same firmer bed again, only in the wrong size. Customer service was appalling. I purchased the mattress on Feb 13,2023 and didn't get it resolved or get a refund until April 26,2023. I ended up getting what I had before on my old bed, which was SO comfortable- a firm Serta coil mattress with a tempurpedic mattress topper.
Answer: I tried to return the Winkbed firmer mattress and it as a nightmare. They convinced me to pay more to exchange it for a luxury firm mattress instead of the firmer one. But they sent me the firmer mattress again, in the wrong size! I purchased the mattress on Feb 13,2023 and didn't get a refund until April 26,2023. Terrible backpain from the mattresses to boot.
Answer: Don't buy this mattress, it's so uncomfortable. It takes months to get a refund.
Answer: Big guy, 365lbs, twin xl, and after 13 months, it's really like new. It's softened just a bit, but no sagging or anything. I can tell because as I side sleep for an hour or so, my arm no longer falls asleep where my shoulder pushes down into the mattress. Best mattress purchase ever, works perfectly for me and being a big guy, I had almost given up hope.