The Wall Street JournalReviews 138

This company has awful customer service. I had to get a subscription in order to read a couple articles for school. There was no option to get a student subscription. I tried to cancel the day before I was charged, and the customer service person hung up on me after I said I wanted to cancel. I called again the day I was charged, and it took forever for the person to find my account, then they had to transfer me to cancel and the next person had to find my account again. I explained I wanted to cancel because I'm no longer using it for school. He then kept telling me he'd keep my subscription and change it to student, even when I said I 100% wanted to cancel, over and over again. I'd get refunded and charged the student rate, but that'd mean I'd have to call and cancel again. Finally he accepted that I was canceling, but would not refund me even though I was just charged a couple hours prior. I emailed customer service and they said the same thing. I've never had such a poor customer service experience with a subscription company. They must be doing poorly if they have to screw over poor college students. Also it's ridiculous I couldn't just cancel online like every other company out there- another strategy to keep people from canceling. Especially when it's also so difficult to convince customer service to actually cancel the subscription. I hope they're at least paying those people well because they sure have them trained to make canceling as difficult as possible.

Be cautious when subscribing to the WSJ, make sure that it is 100% what you want to do because it took me 4 separate times to call in order to cancel my subscription. First, they try to advertise the different options, then say they will "extend" your account with no payment ONLY TO ACTUALLY CHARGE YOU, then when you call to get a refund they say they need a few business days to do it, only for over a week to pass and no changes. Then when you call again, they are able to refund AND cancel all at once in one phone call. It seems like my previous call was someone trying to keep me STILL subscribed considering it could have been refunded THAT SAME DAY, but they instead chose to tell me to "wait 4-5 business days." Extremely disappointed in this, and would no recommend this service to anyone.

Be very careful with signing up that you know what you will be charged. As a responsible citizen I thought that I would subscribe. I had no idea it would grow to 38.99 a month. And I ignored the emails from Pay pal because I signed up for the wine subscription too. After 800. I finally checked out all the subscriptions I was paying for. If I had been carefully contacted about the time the introductory rate ended, which I can not find, I would not have continued at that price. Please be careful when you sign up. They had no intention in settling anything with me but tried to get me to use the iPad and iPhone apps... CRAZY. And always check your statements because the business world knows that some of us let things slide. Laura Stone Knife River Mn

I am a longtime subscriber to WSJ. About 6 weeks ago delivery became very erratic. I was receiving at most 2 papers delivered per week. I called numerous times to report the issue and each time a very polite agent said they would take care of it - but it never happened. I have an automatically renewing print + digital subscription, paid up until Feb 9. WSJ does not refund, so I am stuck in this situation until then. I thought maybe if I cancelled my subscription I could then sign up again, but no dice. Beware of this organization. There is no way to talk with someone that can actually figure out what is wrong and take steps to fix it.

Unless you REALLY like reading it, DO NOT subscribe to the digital version of the WALL STREET JOURNAL. Anything, anything at all, they charge you is non-refundable. You'd think a big company like that would be a little flexible. Now I don't like them. I'm within 12 hours of the "cancel before we charge you" window. No they won't refund any of it but they will significantly reduce the monthly fee if I don't cancel. No way. Don't do it.

Remarkably dirty business practices if you try to cancel your subscription. Requires a phone call, being on hold for 20 minutes, and then in my case the service representative would not cancel right away. They asked multiple times why I was canceling, attempted to offer my a reduced price, told me my subscription was still good for three more weeks, and would not state to verify that my subscription was cancelled when I asked them to verify that, until I threatened to file a complaint with my credit card company. REALLY! I kid you not!

I have enjoyed the Journal for more than 15 years. However, I have noticed a tremendous drop of quality content in the last decade. I understand the social era has destroyed any possibility for publications such as this to thrive by sales, yet you should focus on quality rather than quantity... Also, I don't like the fact that too much time the website has been invaded by ads and basically unbrowsable because of subscription limits... this is not the original intent of wall street journal... to spread knowledge and good content. Please find a way back to the old paper!

I'm going to help y'all out. If you want to cancel online change your address in the customer center to a California address, residents in CA ca cancel online, if you want a refund (prorated) tell the customer services rep you want to downgrade to online only or if you only have online say you want to upgrade to print+digital they will then cancel the current subscription and refund the remaining balance when they start to set up a new subscription tell them you changed your mind, now you got a refund, if you want a cheaper rate simply call in and say you want to cancel, they will then transfer you to the subscription management team where they will offer you lower prices and if you keep declining offers eventually you will get a cheap rate, if you want to cancel and they tell you, you have to wait 180 days you can call back 30 days later and get the promo price again... YOU'RE WELCOME

Signed up for a $1 thing. When the big charge hit I realized I forgot to cancel. I called immediately for a refund but was "offered" the chance at saving 20$ on the fee by signing up for many months. I felt hostage and did it

Then that charge hits the next month, because you can't cancel digitally, and today I cancel it outright but with no refund.

Be careful. They make their money a lot in this way I imagine. The content is nothing special or worth the money.

It was 1969. I was taking an economics course, and my professor told us to subscribe to the Wall Street Journal. I sent a request, and they started my paper. I got a computer-generated bill and sent a check back. A week later, another identical bill came. I politely told them I had already paid. A week later, another bill with a warning that I had to pay or my subscription would be cancelled. I sent another letter telling them I was being billed twice and their computer needed to be checked. I begged a human to read the letter. Then they discontinued it. I had no money to resubscribe, as my parents were stretched to the limit to provide college for me. I want my $5.00 back, plus interest from 1969. These uncaring corporate stooges never answered any of my letters. I'll never forget the helplessness I felt at not being able to afford to get the Wall Street "Urinal" Thanks for nothing.

I sold my house in May and cancelled my subscription by phone. The customer service representative put the full court press to put it on automatic renewal. I insisted that it be cancelled since I did not know where I was moving for delivery. Two days ago I received a notice via email that my delivery has resumed. I responded to this email that my subscription was cancelled in May. Keep in mind I no longer live in the house. The next day I get an email stating that I had to call customer service to cancel the subscription which I did in May. I called and had to speak with four different people in Bangladesh. In short they promised to email me a notice of cancellation. Still no email. I miss reading the WSJ which I think is the best daily publication, however they are strong armed and deceptive in their customer service and sales department. I have no email confirmation. I am done with this publication.

If I could give it less than one, I would. I wanted to end my subscription and thought I did so online by clicking UNSUBSCRIBE and removing my bank information. Don't be fooled by this unscrupulous company. The charges continued to appear on my card for three months. The "cancellation" (aka sales) department tried to continually convenience me to keep my membership. I basically threatened to contact my bank to cancel the withdrawal since the person was essentially refusing to end the subscription. I also said I would write a review condemning WSJ actions. So here I am. I will still contact by bank because I believe the WSJ will not cancel the membership.

My wife subscribed to WSJ to meet requirements for a college class. You would think canceling the subscription at the end of the semester would require logging into your account and canceling your subscription, but WSJ doesn't have an unsubscribe option on their website.

So we emailed support and asked to be unsubscribed. Support took a day to reply and wasted both of our time by providing a phone number we can call to request an unsubscribe. What a waste of time and energy.

I will be sure to never give WSJ another penny and will encourage everyone I meet for the remainder of my life to do the same. What a terrible organization!