The Wall Street Journal
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The Wall Street JournalReviews 138

2.2

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The Wall Street Journal Reviews Summary

The company has a mixed reputation, with some customers praising the quality of its journalism and the depth of its articles, which many consider essential for staying informed. However, significant concerns arise regarding customer service and billing practices. Numerous reviews highlight issues with unexpected rate increases, difficulties in canceling subscriptions, and unresponsive support. Delivery problems, particularly with print editions, are frequently mentioned, leading to frustration among long-time subscribers. Overall, while the content is valued, the company's customer service approach and billing transparency require substantial improvement to enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
37
value
40
shipping
21
returns
27
quality
32

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Virginia
3 reviews
18 helpful votes
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Pretty good
December 11, 2015

A bit too liberal for me but otherwise pretty good.

Date of experience: December 11, 2015
Virginia
3 reviews
10 helpful votes
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Hi
November 30, 2015

Seriously, it's the most moderate and evenly based news that I have seen. Outside of OAN that is. Its economic reports are fantastic.

Date of experience: November 29, 2015
New York
2 reviews
26 helpful votes
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Seriously, it's the most moderate and evenly based. Its economic reports are fantastic.

Date of experience: November 8, 2015
Washington
1 review
3 helpful votes
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Wsj = fish wrap
November 2, 2015

See above. It was the nicest thing I could think of to say.

Date of experience: November 2, 2015
Ukraine
2 reviews
6 helpful votes
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Great website!
October 26, 2015

Very helpful website with a lot of up to date financial information

Date of experience: October 26, 2015
NL
6 reviews
4 helpful votes
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Fairly informative
October 7, 2015

Stumbled upon this one when researching my business matter - not too bad.

Date of experience: October 7, 2015
Virginia
1 review
4 helpful votes
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I was initially put off by some of the critical reviews here, but ended up trying the Kindle edition out when I had problems with my home delivery. I'm glad I did. The Kindle edition is well worth it.

Date of experience: April 1, 2015
Virginia
2 reviews
3 helpful votes
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First of all, having the WSJ delivered when I am at home or on the road is a great feature. I like the Kindle Edition enough to want to keep it.

However, I have to agree with others here that say the pricing makes absolutely no sense:

$99/year for the WSJ print edition with the Online Web edition included.

Date of experience: March 28, 2015
Italy
6 reviews
9 helpful votes
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My wife and I had the best understanding about how to choose the right investment. Highly recommended

Date of experience: March 1, 2015
Bangladesh
3 reviews
3 helpful votes
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Yep - Good but not Great
February 26, 2015

I've been giving the kindle version of the WSJ a try for the last week. I'm also currently a print version subscriber, but not an WSJ Online subscriber. I agree with a previous reviewer that this is a good but not great product. Here's what's good:

- Ready for me to read every morning, and I don't have to go outside to get it.
- Includes articles from...

Date of experience: February 25, 2015
California
6 reviews
42 helpful votes
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Quality
February 23, 2015

Hands down the best news source for business news.

Date of experience: February 23, 2015
India
2 reviews
1 helpful vote
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Its my favorite news site, the way information are presented, its very convenient, its like i need to see it once in a day atleast :)

Date of experience: January 20, 2015
tyler m.
Colorado
2 reviews
1 helpful vote
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In the day of the internet, it is getting harder to find what you want to read in the paper

Date of experience: January 13, 2015
India
5 reviews
8 helpful votes
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Not only the news we can also updates about the market, Wall Street Journal is a good one digital news paper where you can updates about all the things.

Date of experience: November 20, 2014
India
5 reviews
9 helpful votes
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I have always depended on WSJ reviews for getting latest news as I am very busy professional and not getting ample time for any other purposes. I lately subscribed to the new adaptation of the WSJ and understood that it is so much superior to the old paper edition. Hence, I am happy and satisfied by its services

Date of experience: November 1, 2014
Serbia
10 reviews
14 helpful votes
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You can't be in business and not read the Wall Street Journal. For anyone who owns a business, I do not know how they can rationally not subscribe to the Wall Street Journal. For under $100 you get the best business coverage anywhere. Helps you to make a smarter business decision that could easy make you tens of thousands of dollars if not more.

Date of experience: August 10, 2014
California
88 reviews
373 helpful votes
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I have always known that if I were going to read one paper it should be the wall street journal, the only problem was that it was a pain to read and I hated all of the paper around the house (such a waste and bad for environment). I recently subscribed to a digital version of the WSJ and found that it is so much better than the paper version. Highly recommend everyone ditch their local paper and just read the WSJ.

Date of experience: December 5, 2010
California
2 reviews
5 helpful votes
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You can't be in business and not read the Wall Street Journal - I'm a doctor, and I have my own medical practice. But for anyone who owns a business, I do not know how they can rationally not subscribe to the Wall Street Journal. For under $100 you get the best business coverage anywhere. It could be that one article you read once in your life about the economy that helps you to make a smarter business decision that could easy make you tens of thousands of dollars if not more.

I know people have complained about the Journal's redesign. But I like it. It's easier to read online now, and there are more interesting aticles. Don't leave home without it.

Date of experience: November 4, 2008
Indiana
40 reviews
170 helpful votes
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The new Wall Street Journal site design is horrible - Call me old fashion, but I do not like the new Wall Street Journal website design. I can't skim the headlines in a single column like I used to...

Date of experience: September 16, 2008
California
9 reviews
31 helpful votes
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Free Wall Street Journal articles on your Blackberry - You can't read the Wall Street Journal online for free, but now you can read it on your Blackberry for free.

This is much better than any of those frivolous iPhone apps:

http://69.30.25.12/m/?u=&p=&server=&port=&w=1280&h=1024&plat=Win32&host=wsj.mwap.at

Date of experience: August 20, 2008