The Wall Street Journal
business logo of The Wall Street Journal

The Wall Street JournalReviews 138

2.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate The Wall Street Journal?
grey star
grey star
grey star
grey star
grey star

The Wall Street Journal Reviews Summary

The company has a mixed reputation, with some customers praising the quality of its journalism and the depth of its articles, which many consider essential for staying informed. However, significant concerns arise regarding customer service and billing practices. Numerous reviews highlight issues with unexpected rate increases, difficulties in canceling subscriptions, and unresponsive support. Delivery problems, particularly with print editions, are frequently mentioned, leading to frustration among long-time subscribers. Overall, while the content is valued, the company's customer service approach and billing transparency require substantial improvement to enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
37
value
40
shipping
21
returns
27
quality
32

We monitor reviews for authenticity

Wisconsin
1 review
1 helpful vote
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

If the paper does not want to be seen as an out of date, out of touch, sexist newspaper run by old white men they may need to stop acting like old white men.

Date of experience: January 4, 2019
Montenegro
3 reviews
5 helpful votes
Follow Luke M.
Unfollow Luke M.
Share Review
Report Review

Good one
November 15, 2018

Always enjoyed reading this journal. Decent content, worth spending time with. I would recommend it to everyone.

Date of experience: November 14, 2018
California
1 review
0 helpful votes
Follow Adam W.
Unfollow Adam W.
Share Review
Report Review

I really like WallStreet Journal for their approach! They create amazing posts about big companies, as well as common people like I am about. They share useful ideas and money-saving tips for everyday life. Like them 5/5 for sure!

Date of experience: August 31, 2018
New Jersey
2 reviews
5 helpful votes
Follow Harry R.
Unfollow Harry R.
Share Review
Report Review

I am a current subscriber and have been reading the WSJ for decades, and not just from a business point of view. It is the only publication that presents current affairs in a intelligent, concise and often thought provoking manner on a consistent basis for me.

Date of experience: August 11, 2018
Ohio
6 reviews
6 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Good selection, fast, and cheap. Good service too.
Maximum Satisfaction thanks again i ll order again

Date of experience: November 18, 2017
RU
4 reviews
17 helpful votes
Follow Helen L.
Unfollow Helen L.
Share Review
Report Review

Cool magazine
June 30, 2017

Cool magazine. I always read it when I want to know the news. This is one of the oldest magazines and, over the years, it becomes only a lush.

Date of experience: June 30, 2017
Washington
3 reviews
8 helpful votes
Follow Julia L.
Unfollow Julia L.
Share Review
Report Review

I subscribed their service while they have the $12 for 12 weeks deal, but i never received the physical newspaper and the online account only worked for 1 week. Then when they try to renew and charge my for a whole year, i raised this issue. The solution is they can't make up the whole previous year but they extend my subscription for another 6 months, this is acceptable.

But my key point is, they didn't avoid to communicate, they are proactive and quickly responding, and they provide solutions for you to choose. So I really recommend them if you do need to subscribe business related newspapers.

They customer service deserves a applause with they proactivity and quick action.

Thanks

Date of experience: May 11, 2017
Norway
2 reviews
2 helpful votes
Follow g t.
Unfollow g t.
Share Review
Report Review

Following the Pewdiepie controversy (which wasn't a controversy until the wsj made it into one) I lost all trust in the wsj. For example, pewdiepie was dressed up as a nazi to poke fun at how the media portraits him, and they, ironically enough, used that as an argument for Pewdiepie being a white supremacist. Through this case of taking things out of context, I personally can no longer trust the wsj and hope to see their demise for the improvement of journalism.

Date of experience: April 1, 2017
BA
6 reviews
32 helpful votes
Follow Belma B.
Unfollow Belma B.
Share Review
Report Review

Terrible
March 10, 2017

Everything you write about and say is a lie, your papers dont look so profesional to me, like the Times. You need to step up the game

Date of experience: March 10, 2017
Oregon
3 reviews
3 helpful votes
Follow Bob F.
Unfollow Bob F.
Share Review
Report Review

I have read and enjoyed the Wall Street for many years. In my opinion, it is the finest news paper available. The stories are are always timely and well researched. The publish opposing viewpoints daily to give readers the opportunity to better understand complicated issues.

Date of experience: February 16, 2017
Philippines
23 reviews
70 helpful votes
Follow Pipoy M.
Unfollow Pipoy M.
Share Review
Report Review

Awsome
February 11, 2017

This is one of my favorite business paper. It has a way of letting one know where a good investment is. I would highly recommend this to everyone.

Date of experience: February 11, 2017
NL
4 reviews
0 helpful votes
Follow Ralph P.
Unfollow Ralph P.
Share Review
Report Review

AWESOME
January 21, 2017

This is my go-to source of business news and insight. I always recommend it to my pals and family members

Date of experience: January 21, 2017
Kansas
1 review
1 helpful vote
Follow Rokas R.
Unfollow Rokas R.
Share Review
Report Review

Great!
September 30, 2016

They are just amazing and having good staff. Highly Recommended to my friends and other people.

Date of experience: September 30, 2016
GB
2 reviews
0 helpful votes
Follow Steve R.
Unfollow Steve R.
Share Review
Report Review

Love it
January 18, 2021

Been a subscriber for years! My everyday routine starts with reading news from them! Great! Looove it!

Date of experience: July 18, 2016
Utah
5 reviews
0 helpful votes
Follow Jill M.
Unfollow Jill M.
Share Review
Report Review

Great news source
June 16, 2016

I've been a subscriber for years and they're one of the only news sources I really trust.

Date of experience: June 15, 2016
Mississippi
6 reviews
18 helpful votes
Follow Jilly J.
Unfollow Jilly J.
Share Review
Report Review

I really like reading the WSJ for its news stories but some of the editorial content is really biased and offensive. I don't understand why the business and consumer reporting is so good but WSJ seems to have no control over the editorials.

Date of experience: June 9, 2016
GB
11 reviews
12 helpful votes
Follow Dawn S.
Unfollow Dawn S.
Share Review
Report Review

Actually I'm a business news seeker. Its my favorite news site, the way information are presented, its very convenient, its like i need to see it once in a day. Great Service, Highly Recommended.

Date of experience: June 1, 2016
New Jersey
5 reviews
6 helpful votes
Follow Keith C.
Unfollow Keith C.
Share Review
Report Review

Usual reference
May 9, 2016

I am usually seek to know business news and wsj.com is one my choices. The website updates every news around the business area and some common knowledge for the common people as well. Obviously, it's a good site to refer for stocks and other business news.

Date of experience: May 9, 2016
Florida
10 reviews
26 helpful votes
Follow Barbara C.
Unfollow Barbara C.
Share Review
Report Review

The Only Paper I'll Read
February 18, 2016

I like to keep up with current events, new technology, what my stocks are doing and this is the only paper I'll read. We call all the other papers mullet wrappers. The other papers like the New York Times are too slanted politically for our tastes. Their is nothing like honest journalism. People NEED to see both sides of the issues. I like to hold, feel and cutout (good articles) and the online addition just doesn't cut it for me. I often will find an article that's relevant for my kids, they don't have the time to read the Wall Street Journal cover to cover) so I send them articles they can use in their daily lives. Best paper in the market!

Date of experience: February 17, 2016
GB
6 reviews
23 helpful votes
Follow Georges S.
Unfollow Georges S.
Share Review
Report Review

Everyday User
January 19, 2016

I love this website, it's very informative. Especially if you're a business owner. It keeps you up to date with all the latest business trends

Date of experience: January 19, 2016