xFinityReviews 860

I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!

Without internet for a week. Customer service reps very poor communication skills. Received 6 different answers to issue by 6 people. They have no clue what they are doing. Is there a better service provider. I live in Logansport Indiana. Please call if you know of anyone*******025.

Horrendous. I asked xfinity if they could wave my 2-month early termination fee since we have already xfinity at the residence I'm moving to (we had an apt and a house for a bit). Not only did they NOT wave the fee, they sent me to collections after 2 weeks of billing and texted me 2x to say they were working on the request. So then I had to get involved with talking to collections as well as getting xfinity customer service on the phone a couple of times, which deserves an entirely separate negative review. (Their phone tree is atrocious and sends you in a big circle.) I was planning to get xfinity wireless and move our cellular service over, but after this experience, forget it. If I could give xfinity negative million stars, I would. HIGHLY DO NOT RECOMMEND!

I am extremely disappointed in Comcast's handling of my recent billing issue. During a humanitarian trip to Cuba, I was charged over $8500 (yes, eight thousand five hundred dollars) for supposed data usage on my phone. Despite acknowledging that this charge may have been due to some app updating and not actual usage, Comcast refused to work with me to rectify the situation. As a customer of Comcast for my home, business, and cell phone services, this experience has left me feeling frustrated and undervalued. I have decided to leave Comcast and seek services elsewhere. I would urge others to consider alternative providers in the industry. This has been a disappointing encounter. They showed themselves an incarnation of corporate greed.

They have the worst customer service I've ever experienced. They lie to you about your rates and pricing. There is no physical person for customer service questions, just automated robotic representatives and chats 🙄. I have attempted to speak with a representative for (3) months. I will terminate my service as soon as I can speak with a live person, or maybe a robot can do it...

I would give them a zero if I could, the customer service is the worse I have ever dealt with.
I signed up for service with Xfinity July of 2023, I have had nothing but problems with my service and billing from day one. I had to have multiple techs come out because the service was never installed correctly, each time they charged me $100 and said it was on my end not their problem, if my service was not installed correctly that is their issue not mine. Finally a tech that knew what he was doing came out and got it all taken care of, I called and disputed charges of $200, I was given and adjustment after contacting them multiple times as well, it takes 2-3 hours every time I contacted them. No one knows what they are doing there. On 3.5.24 I looked at my acct and it showed a credit of $162.20, I received my invoice on 3.7.24 and it showed a credit of $31.80, I also received a late notice on the same day, I reached out to an agent via chat and was assured that I did not have a past due amount and I did have a credit of $31.80. Today 3.12.24 I received a notification that my acct is past due and I owe $260 or my service will be disconnected, How can I have a credit one day and be past due 5 days later? I reached out to chat and called Xfinity and no one could help me, I asked on 3 separate occasions to speak to a Manager and was not allowed to speak to one. I DO NOT OWE THIS

It has come to my attention that Xfinity and Verizon are the same company.
Being that as it may an anti-trust lawsuit to them and all constituents who want to be JUST like them.
Don't purchase $10 Wifi pass either.
Made a phone call for possible new inquiry to bank who is quite large and was told they will not carry Any Identity Theft for Checking or Savings and received a text back from *******222 which is a landline.
But they answer as Straight Talk which is Verizon.
Yes of course the current president knows as well as politicians, banks and so on. Today 3/2024. Dear DC you've broken 💔 many.

I am dumping this miserable company at the end of the month. The equipment is constantly breaking down, then they charge me $100 to come out and fix it. I then have to fight with them to credit me the $100 as I absolutely will not pay to fix the junk I rent from them!
They lie about everything. EVERYTHING! The lying sales reps will say things just to get you to buy into it. Then when you see your bill, it's higher than what they quoted you. When you call and fight to just speak to a live agent - which is next to impossible, they'll tell you they never quoted you the price they first stated.
They constantly raise your rates without your authorization. I deleted my autopay with them because my bills were constantly incorrect. Then they lie that you will get a credit, a credit you never see! I can go on and on about this absolutely horrible company. They should be put out of business. I hope somebody brings a class action lawsuit against them. So in closing, don't even think of signing up with them unless you live for aggravation. Go to another company and sign up for streaming. You'll be way happier and save a ton of money.

Paid $70/month for 800 mbps down. On average, my speed was around 30mbps. Never fixed, they dont care.

First of all it's sad that that's all we have in the city that I live in is Xfinity because for damm sure I would just use a hotspot if I didn't work at home or go with another provider if possible. These people talk to customers they way they wanna talk to them and will not hesitate to hang up either. There are no way in hell these calls are monitored because I have had rude people overseas and just as ruder in the US. I dread even calling because if you call them you better have lots of time on your hands. I have complained on numerous disrespectful reps but doubt if anything is ever done about them. The moral to the story is this company is outrageous expensive compared to other providers and have the
Most rudest, non intelligent people I ever saw. Be very careful what you sign up for.

The worst customer service I have ever experienced in my life. This company will give a person mental illness

This company doesn't have records of the contract you signed, and raise prices on you without approval. They mislead customers when selling products and they don't have records of the terms and conditions of what you signed. You can call and will not be able to speak with a representative on the phone. This company is illegally misleading good people with no records of the contract that you signed. This needs to be stopped and citizens need to be warned.

Terrible mobile service. It was the worst transfer of my life that left me with no business phone for a week. Extreme slow shipping. If you need your phone you don't want Xfinity! Awful voice mail 20 years behind every other carrier. Don't do it!

The customer service reps for this company all say different things- like they are never on the same page, they ACT as though they don't know how to simply read notes that are clearly written that state them in their faces, they have terrible BAD attitudes, can hardly speak English-let alone READ English!
They like to TRY to talk over you, but I nipped that crap in the bud REAL fast!

For some reason, they- customer service needs to learn to READ notes. Why the hell was I charged $200 for cameras that I ordered the same day and then CANCELLED the same day?! XFinity? PAY ATTENTION TO DETAIL! When someone cancels something, THEY ARE NOT TO GET CHARGED IF THEY NEVER HAD THE SERVICE TO BEGIN WITH!

It also takes service-or any dept who took on the call- MULTIPLE attempts to transfer you to another dept. Like you will get the transfer run arounds- OH MY GOSH!...you may not EVER get to the correct dept because the reps act too datgum incompetent to transfer ANYTHING!

I plan to cancel my xfinity service ASAP! ASAP! ASAP! This company is NOT for me! Their reps are very careless, too.

Lesson LEARNED! Back to my previous carrier! MUCH happier!

Disgusting!

A few months ago my internet went out. I called and they said it was a problem on their end. A tech came out and put in a new white cable that laid on my balcony floor (safety hazard) all the way down (2 floors) to the ground. The cable is seen by my neighbors who use their balconies on floors 1 and 2. I asked the tech "are you going to hide the cable?" He laughed and said, "not now - we'll come back when it gets warmer". I asked, "Will I have to pay for your return?" Which he answered, "no". Yesterday a member of the Board (HOA) said my neighbors are complaining about a white cable going down in front of their balconies which is a violation of the HOA rules - that I will get fined if not fixed ASAP. Yesterday I called XFINITY and the rep said they would have a tech out today. I told the rep that I am a night person so make the appt in the afternoon. The rep said, "For this kind of issue I can't give you a specific time but the tech will be there between 8:00am - 8:00pm. I asked if I would be charged. The rep said, "most likely". I replied if I get charged I will be sure to leave a review. So now it's 8:15pm. Never did the tech call me or show up. I had things to do today. XFINITY says they care about their clients - "thank you for being a Gold Member - we appreciate you". BS

By far the worst company to deal with. I would have stood with Metro PCS if I would have known. The customer service reps are ridiculously ignorant. They speak very little English and expect for people to understand what they say. They never know why you're always being charged so much. They never tell you everything on your account. When you ask to speak to a supervisor, they always say "they're going to tell you the same information." Or they simply make it seem like they will transfer you over and end up leaving you on hold for over an hr. Xfinity is the worst company you can ever go with. They have no courtesy for their customers. They give false advertisement and always say thats all they can do, when all they do is the bare minimum. I can't wait to leave this damn company. They lack in every-way as a company/business.

I swear, you can't make stuff like this up! So my checking business checking account and therefore my debit card that pays my Xfinity mobile bill were overdrawn. Not wanting to get behind, I go to an Xfinity store on Federal Highway in Lighthouse Point to pay the bill in cash I had. I could not figure out how do do it on the kiosk so I ask the gentleman who was the lobby greeter to help me. He does and I pay $120 for a bill that was $117.09 as they give no change. That was Tuesday of last week. Then, during the week, I get like three more emails that they are still trying to charge my debit card for the $117.09. I wondered why as I had the receipt from the payment. Then yesterday afternoon I get an email from them saying my account was partially suspended for non-payment so I get livid and call their horrendous customer support over in India. Well after being "held hostage" for nearly an hour while they "investigated" and I finally realized that I was not talking to a mobile account specialist but instead a TV/Internet specialist (which I also have with them) even though the phone number they gave me on the email was for MOBILE they finally said my service was turned back on. IT WAS NOT! So I call back, more angry than ever and demanded to speak with someone in mobile billing. I get a moble Ambasssador (and the only part of that correct was $#*! as in DUMB $#*! who proceeds to tell me I have no mobile service with Xfinity even though I bought my new iPhone there and my phone says Xfinity as carrier. He swears through my giving him the IMEA number on the phone my service is through Verizon. I bet him $5,000 it is not. I then ask him where my $120 payment went. He said it was credited to my internet/TV account so the guy at the store obviously f'd that up. After I hang up with him as I was about to completely lose it, I get another email from Xfinity sating "thank you for you repayment plan (It's $117.09 so I certainly do not need that not did I agree to one. Xfinity is the worst bunch of morons I have EVER dealt with and it is no wonder on here with 868 review (now 869) their aveage rating is 1.34 out of 5. That is pathetic but indicative of their buffoonery!

I have spent a total of 2 hrs over 2days because my cable TV is not working. Basically had do thier job trouble shooting did not work yesterday. So not working today. I have an appointment for tomorrow but they keep calling tell me to do the same trouble shooting. Ridiculous. I pay 350 a month for cable goes out and tiles ot the time. I expect them just come to my house and figure it out. I pay for inside wiring so why do I have beg practically for them to come to my house.

I had called about the rising cost of our tv/internet bill. They said that there was a different plan that was being offered and it included the same channels from our current package. Since we also have Xfinity Mobile, they said that if we added a fourth line that we would get more of a discount on the tv/internet bill. We went through with the new plan to find out that we now lost channels such as Netflix. Next, they said that we could get 4 lines of unlimited data for $120 a month. They also said that there was an incentive to get a Motorola phone for free with this offer. Once we got the phone and set it up I got billed for the phone. Once I was able to speak to an agent, they told me that since we had to add a new phone# that the phone was not free. NONE OF THIS WAS SAID WHEN I SIGNED UP FOR THE NEW SERVICE. I had to call again because I was being charged $135 monthly instead of the $120. I was never able to speak to an agent so I had to use the chat. In the chat the agent said my monthly bill would be fixed to the$120. They told me that we would not have to pay for the phone. At my next bill I noticed they fixed the monthly rate but I was still charged for the phone. I had to call again. They now said I had to send back the Motorola and set up a Google voice number. They were sending a Samsung phone that would be free. I would switch from the Google voice# and go back to the number that had been set up with the Motorola. Well, I received the Samsung phone today. I called to do the setup. I was told that this phone is not free, it's a different Samsung. Also, my agent told me that he took notes and put them in my file so that this would not be a problem with the Samsung. Once I was able to finally speak to am agent, I was told that they found no notes about the conversation.
I asked to speak to a supervisor. One hour later and no one available. I'm to get a call back in 24 hours. I'm tired of the lies! Tired of going through automated system to get to speak to a live person. Extremely unhappy! Lies lies,lies