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Yext Reviews Summary
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 25th among Marketing sites.
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Technical support people, like Mia and Tenika at Yext set the standard for support from internet and IT related companies. Problems are readily identified, the follow-up is great and most importantly, results seems to always be achieved.
Yext has been so helpful with me in cleaning up my online presence and everyone has been so supportive and fun to interact with. I had a question about the review feature and Mia fixed it quickly and happily with a virtual smile on her face. I am very glad I am doing business with this company.
Thank you for leaving your review, Ginger. We appreciate the kind words and are so glad to hear that our team has been both supportive and fun (that's what we aim for)! We'll be sure to pass on your review to Mia on our team. Thanks again!
I am just amazed with Yext, starting with their sales department, being polite and knowledgeable. Then when I have questions on how things work, their Tech. Support actually helps and isn't trying to rush me off the phone. As for the product it works just as they said it would. Yext really simplifies my online business activity and allows me to do way more than I could do with out it. I just can't say enough good things about this company.
Thank You,
Thank you so much for leaving your feedback, Steve. We are so glad to hear that you've enjoyed working with our Sales and Support/Tech teams, and that Yext has helped simplify your business. Thanks for being a great customer!
I signed up with YEXT and after two weeks of trying it, decided it wasnt worth the price tag. YEXT says i'm out of luck and have to stay with them for a year, spending nearly 2,000 on a service i don't want and don't need.
Stay away from YEXT
Update: " you have been speaking directly with our Account Management team about termination and that this request has been fulfilled as of today". We tried to talk with the account management and they refused. They said it was not an option. We had to file a claim with our credit card to cancel the charge. Thank goodness we put it on a credit card or we would have been stuck with it.
We appreciate your feedback, Tammy and know that you have been speaking directly with our Account Management team about termination and that this request has been fulfilled as of today. Typically, we offer a termination time period as clients get ramped up with our services in case they determine that Yext is not a good fit. As part of your account, this was offered to you prior to you signing a contract. We hope that this information helps and that we can hopefully work together again in the future.
As a small business owner i have to find time during the week to manage how my business looks online to my customers, we dont have the type of budget to hire someone in house or even subcontract this task to someone else, but with Yext, we pay a reasonable premium that gets us listed all over the internet and it takes only seconds to make adjustments to my 60+ business listings all over the internet. I'm on my 3rd annual renewal now and look forward to many more years to come with them. Great customer service, not 1 complaint so far during our 3 years with them. I can recommend Yext's service to any business out there looking to get more traffic and exposure online.
Thank you so much for your thoughtful review, Edward. We are so glad to hear that you've enjoyed working with us for 3+ years. We love having you as a customer and happy to help you put your business on the map!
As a new Yext user, I had a few questions and issues that came up. I contacted the support center and received a quick response with detailed information. I have contacted Yext twice and have had a very good experience both times. Thanks!
Thank you for leaving your feedback, Terri. Glad to hear that our Support Team was able to help!
All businesses will find old indexed data that doesn't go away. Yext will continuously fix things that repeatedly need fixing. If you look at many indexed websites, they're purposely listed differently to game internet indexing. For example, a listing a 100 Main St, # 505 usually reflects a location when viewed on a graphic map that is often a location where there is no unit # 505. Type the main address in a search engine and it will list the current tenants. Welcome to the world of SEO for free.
Rob and Jack have been providing me with personalized service that goes above and beyond what I would have expected. Deeply appreciated!
Thank you for leaving your review, Lisa. We greatly appreciate it and will certainly pass your kind words along to Rob and Jack. Thanks again for being a customer!
Very happy with all the help from Teneka and every one at yext for their patience with me in my endeavors into the tech world, being a newcomer and all they were there for me.
Thanks so much for leaving your review, Dave. We're glad to hear we were able to help your business!
I have used several other products that were supposed to update my company information across the internet. When I started using Yext, you could find listing for my company that had my home address as well as an old office space. I went with yext, and within a week or so, my listing was consistent across the internet. I moved offices a couple months later, and that update took less than an hour to populate all of the directories. I really recommend Yext
Thank you so much for leaving your review, Jeffrey. We really appreciate it, and are so happy to hear that Yext has been a great fit for your business!
I was and every time I call I am well taken care of. Great company to deal with. I recommed this company 100%
Thank you very much for leaving your review, Randy. We're glad to hear that our Support Team is always there for you and have been helpful in answering your questions!
The interaction with the trainers has been outstanding. Within day I was able to import in all of my emails and start setting put marketing campaigns.
Thank you for leaving your review, Jaime. We're glad to hear that your training has gone well and that our staff has been helpful in getting your account set up. Great to have you as a customer!
1st year with them yielded me NO results. I was automatically charged for year two. I called as soon as I saw the charge and was told it would be credited. Next month no credit; called again. They said they had no record of my first call and could only give me a pro-rated refund from year two. Poor customer service and possible shenanigans.
We appreciate your feedback, Joe and would like to apologize for any miscommunication that may have occurred. We understand that you spoke with our Support Team, who were able to explain how our auto-renewal process works and how it is laid out in our terms and conditions. These terms are available to view at any point throughout your Yext subscription just as you have the ability to cancel at any point, and when logged into your Yext account, the renewal date is displayed along the right half of the page with your subscription information. Additionally, we keep strict records of all correspondence via both phone and email and have no record of your first attempt to cancel. Again, our apologies if there was a miscommunication here. Lastly, we also welcome any further feedback you have regarding our services and why it wasn't a fit for your business. We will have our team reach out to you again to speak with you. Thank you again for leaving your feedback.
The sale rep' call me and when I couldnt make a diction on the spot he yields at me that he spent 30 min with me and I cant committee! As I call back to move forward with the service I make sure and clear what is the expectation base on the sale pitch, I was misled to understand that Yext will perform a services for me as a Premium member. Which they are not able to... I ended up canceling my service.
*The customer service rep that help me to cancel was vey nice and helpful, Thank you
Jack.
We appreciate you leaving your review, RK and are glad we've been able to converse offline about this with our Support Team. We'd like to apologize if what you were promised on the sales call was not delivered to your business and that our services weren't a fit with what you were looking for. We would love the chance to speak with you further about this and understand how we might be able to improve our services. We will have our team reach out to further discuss this. Again, please accept our apologies.
We have been very pleased with your PowerListings service. I estimate that it saves us 100+ hours/year of work, which would be my scope so I'm really happy I found you & I'm very happy that you make my life so much better and make me look like a champ around here and make it so easy to justify the investment to the boss. Thanks Yext! :)
Thanks so much for leaving your review, Jennifer. We really appreciate the kind words and are so happy to hear that Yext has been a great fit for your business and saves you lots of time! Thanks again for being a great customer!
I'm going to give them 2 more weeks to get everything worked out.
It's been over a month still nothing.
I was scammed by them, they are a TOTAL RIPOFF!...
We appreciate your feedback, Keith. We are glad to hear that you are working with Hannah and Jenna on our Support Team to review your online listings and ensure you're taking full advantage of our services.
My issue is solved now by Yext manager, After I called my bank to refund the payment that one of their rep Phill charged they apologised.
Previous complain, I have a complain, you charged me $449 with out any authorisation from me personally I need my money. I started a new business and I was aware of this amount to pay it for Yext.
Hi Hanan! I see you got in touch with our Support Team yesterday and we issued you a full refund. Sorry for the inconvenience! Please let us know if you have any questions.
Your site was great. Your account serivce great.
However my investment was a waste. I saw no rise in awareness. I have no desire to build Yext by posting updates about my company on your site. I realized I need to change MY site regularly. And adjust MY SEO and keywords on MY site. Live and learn.
Hi Dave! I'm glad you enjoyed our product and service - that means a lot to us! And you're right, updating your website to improve your SEO is incredibly important! Keep in mind that building citations with correct and enhanced local listings plays a crucial part in your local SEO. I always recommend coupling that with Yext, as they go hand in hand. Regardless, if down the road there comes a time where your interested in managing your local listings through Yext again, just give us a call and we'd love to give it another go!
I received a few good reviews from customers, but thought I would have received a better response considering the amount I paid YEXT for a year.
Yext has been able to clean up all my previous listings, I now show up everywhere and I get to post a monthly special, at no extra charge! Thanks Yext for making it so easy. Great team and team work too!
Hey thanks a lot, Vicki!
From the business
Yext is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving your review, Brad. We'll be sure to share your kind words with Mia and Tenika.