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Yext Reviews Summary
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 25th among Marketing sites.
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I found several sites that I never signed up for or submitted my company's listing to that had incorrect information - a fax number listed as my main and only phone number, a phone number that didn't exist, an address that we hadn't had in over 15 years etc. When I approached each company to correct or remove an incorrect listing - which I never authorized to begin with, I was usually unable to submitt my corrections directly and instead was directed to YEXT to fix. Oh yes, YEXT will be happy to fix all the incorrect listings that they posted to begin with for a King's ransom which renews each year. I am a small business and they have purposely posted incorrect information which I can't correct on my own. This is blackmail pure and simple. Shame on all of you for working there.
We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.
We are sorry to lose you as a customer, and we appreciate the feedback. Yahoo ultimately makes decisions regarding what data to push out or delete. If you'd like to speak with a Yext representative, please email yahoo-support@yext.com.
Austin could not have been more helpful, courteous and professional while assisting me with a follow up on cancellation and refund.
His professionalism led me to reconsider cancelling.
Thank you for writing a review, Kelley. We appreciate you sharing your experience.
When I called in, I got a real human being immediately. She answered my questions as well as going the extra mile to personally make the changes needed to get things working right. She was friendly, and a delight to work with.
If only ALL customer service departments could be like this!
Thank you for writing a review, Tom! We're glad our Support Team could help, and we'll share your review with them. We'll continue working to provide great customer service!
I appreciated the help that Ethan provided for me when I set up my account. There seems like there is a lot to do, but with Ethan's help, it went smoothly.
Within days, I saw an increase in my business. Yext provides a successful service with great customer service. Thanks, Ethan!
Thank you for the review, Susan. We are glad to hear that Ethan was able to help. We'll pass on your kind words to him!
Since initiating my service with YEXT, I've used their customer service team on three separate occasions. On each occasion, they've promptly resolved my issue or addressed my concerns while showing patience as they educated me on how to use their user friendly system. I would highly recommend YEXT for both their search engine optimization service and friendly and effective customer service team!
Thank you for sharing your experience, Tim! We are so glad to hear that the Yext Support Team has been helpful and patient. We'll pass on your review to the team!
I was having issues with Facebook and the Yext Support Team (Ethan S.) was fantastic in resolving the issue that I could not get resolved on my own. He was awesome to work with and many thanks to him and the Yext team. I am a relatively new business customer and I know I made the right decision in choosing Yext.
Thank you for writing a review, Michelle. We are happy to hear that the Yext Support Team was able to resolve the issue. We'll pass on your review to Ethan. Thanks for being a great customer!
I brought my concern to the attention of the Yext customer service and I was quickly assigned to a helpful member. She worked on my issue intently until it was resolved and also kept me up-to-date during the resolving period. I am happy to be a valued customer. Thank You!
Thank you for taking the time to write a review, Jerome. We are pleased to hear about your positive experience with our Customer Service team. We will pass on your review, and we'll continue ensuring that our customer service exceeds expectations!
Austin G. Provided excellent customer service with some issues that we were having with our account. All of us have had the harrowing customer service experiences that are all too prevalent nowadays. Austin G. Has restored my faith in customer service and deserves high accolades for his professional and outstanding service!
Thank you for leaving a review, Kelly! We are glad to hear that you had such a positive experience. We will pass on the kind words to Austin!
We have used Yext services for years. We have an established business that was easily recognized on the web and we recently moved to a new physical location in an unincorporated city. The address we got was found with several different city names and zip codes. This DEFINITELY does not work for SERP's and there were all types of issues to maintain our rankings and search.
We contacted Yext to discuss our problems and Jess G. And her team worked diligently with us to figure out a fix. They helped with a plan to keep our business listings accurate until we could find a permanent fix. It took over a month but we finally got Google to recognize us with just one address (an extremely difficult task), and the Yext team never gave up on us. Throughout the process they answered all correspondence in a very timely manner and never made us feel stupid (and I can ask some crazy questions), or that we were being a nuisance.
I highly commend Yext for their system which is a tremendous help for businesses. But even more so for the type of customer service reps they employ and the response/help that is given. I will continue to recommend them to every person I meet who is running a website that needs good solid search results.
Thank you Yext for a Great Product and Unbelievable Support!
Thank you for writing a review, Timothy. We appreciate the kind words, and we will share them with our Customer Service team! We'll continue working to provide an excellent level of service to our customers!
Lauren M at yext was great! We changed the name of our business. The name needed to be changed on all the search engines. We also had duplicate listings which needed to be sorted out. We all know how tedious and stressful that can be. Yext was a great! They got it all sorted out.
Thank you for leaving a review, Gena. We appreciate the feedback, and we're glad to hear that our team has been helpful! We'll be sure to pass on your review to Lauren. Thanks again!
At Yext, they stop at nothing to make sure you meet your goals, attract new clients, and capture the best value in online marketing. Customer service is top notch!
Thank you for the review, Jason! We are glad that you have had such a great experience working with Yext. Our team will continue working hard to make sure your experience exceeds expectations!
5 Stars! A lot of companies make a great product, yet forget about customer service. Yext is not only a great product, their customer service is excellent, highly recommend them!
Thank you for leaving a review, Amy! We are happy to hear that your experience with Yext has been positive. We are glad to have you as a customer!
Was told I would be listed on Yahoo, but my old address keeps coming up. Nothing about the new address. Terrible terrible rip off. Fortunately I was withing my 30 days and got my money back. Terrible. Don't waste any money on it.
Thank you for leaving a review. We appreciate your feedback regarding our Yahoo partnership and hope we can clear up a few misconceptions. When a change is verified for Yahoo through the Yext dashboard, the information is submitted to Yahoo. Yahoo receives this information from the submission through your Yext account, at which point Yahoo will decide what to do with the information from there. For this reason, there is no guarantee that the information will update on the listing. We'll push your data to Yahoo, and Yahoo will decide whether to match to an existing listing or create a new listing. We welcome the opportunity to speak with you further so we can help explain how our Yahoo partnership works and provide you with more information. Please email yahoo-support@yext.com if you'd like to get in touch.
Yext delivers exactly what they say they will - they update all of my listings and if there happens to be a snafu with one they follow up on it until it is running smoothly. Real people answer questions and get back to you quickly which is refreshing and I found they keep following up until the job is complete (which can sometimes take a few days). Things aren't left hanging indefinitely. You can count on them to do what they say they are going to do!
Thank you for the review, Jennifer! We appreciate you sharing your experience, and we are happy to hear that our Customer Service Team has been helpful.
I was very please to talk to Ms Jane today afternoon. She explained every thing I asked for very calmly and I was so comfortable to talk to someone who understand the customers situation and frustration and try to slove their problem.
Thank you for leaving your review, Malti! We're so glad that Jane was able to help you with everything you needed.
Lauren M solved my issue with syncing google business with my account and even followed up when it was working. Yext makes managing our SEO very transparent and their tech support is easy to reach and very responsive.
Thanks so much for leaving your review, Geri. We appreciate the kind words!
Things were a little confusing after my companies Yext purchase. There was no receipt and I didn't receive a login after processing the credit card. They redeemed themselves with their customer service over the phone and I was granted access to our account quickly. I'd like to thank them for their help!
Thank you for your review. We're happy to have you as a customer, and glad our Customer Service Team was able to help you!
I was very pleased with the prompt and professional help I received! I am very confident at this time that my continued relationship with yext will be a positive one.
Thank you for leaving your review, Nancy. We are so happy to hear about your positive experience with our Team! Thanks for being a great customer!
I used Yext once to straighten out some business listings after obtaining assurances that it was a one time payment. The next year they attempted to charge my card at the end of the year without authorization. Charges were reversed by the card company. In 2017 they attempted to charge the card again. It was reversed and the merchant was blocked by the card company. Beware
Thank you for leaving your feedback, Reid. We have sent you a few messages asking for more information so that we can further look into this issue. We'd like to apologize if there was any miscommunication around how our services work. So you're aware, we offer subscriptions on an annual billing cycle, because we also pay the listing sites on your behalf. Doing this allows us to guarantee that your information will show up accurately on those sites. All subscriptions are set to renew automatically each year. Since we push and protect your data on a daily basis, the automatic renewal prevents any disruption in service. Auto-renewals are the standard practice for software services, and you have the option to opt out of the renewal or cancel your service altogether at any point. As a client, you should also have received an email notice 30 days ahead of your automatic renewal via email. If you did not receive notice, please let us know. We look forward to hearing back from you and helping to resolve this issue.
From the business
Yext is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would be happy to speak with you to explain our services. To clear up any misconceptions, Yext does not change business information. In fact, unless we are working directly with a business, we do not have access to change any information for that business that lives online. Yext is just one solution that businesses can use to manage their data across the web, and going through us is not required. Our mission is to put businesses in control of their information everywhere it lives online and provide them with a central source of truth to update their information on search engines, directory sites, maps, apps, etc., in real time. Please feel free to email support@yext.com and we can have someone reach out to discuss further.