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Yext Reviews Summary
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 25th among Marketing sites.
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Product is very simple and straight-forward to use, yet the results are fantastic and impressive. Huge time saver and content aggregator - definitely recommended!
Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account... and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard
Great experience with Ruth, the trainer and I am looking forward to following the analytics to see how participation in Yext helps increase sales. From the start it looks like a great buy for the money, given how may search apps one has access to, and filling in the questions to make the ads are incredibly easy.
Jenna and Kelly were amazing, they were personable, fast, and effective, rarely am I taken back by service, but in this case Yext surprised me.
Emilio was excellent. He helped me understand the service in a very easy way and to be very excited about the decision I made to join Yext.
Customer service and support is very good. May go back to them in the future
I did not notice any impact to increasing client contacts.
I was told for 3 months by YEXT that my web site could not be seen on Yahoo
Today it is still not seen on Yahoo in the state of NH
Very pleased with Kim... she fixed all my problems and found a few I did not know about... she was GREAT!
Ever since I got yext, when I search my company ne it actually shows up:-)
Ruth was VERY helpful in explaining Yext features and answering my questions.
I'm so excited to see how Yext helps enhance my business' exposure.
I have had the pleasure to speak to Lauren, the whole time was great great. I hope I get a chance toget her again. Thanks
I requested help late in the evening and in the morning it was fixed.
Thanks a Bunch!
My experience with Yext was very professional and on the money with answers
And questions if I did not understand any of what was being transmitted on line.
I also know if there is something I did not understand, I can always call and
Get the right answers. I give it 5 stars, Thank You
Thanks so much Samuel! Give us a call any time :)
I have not received much traffic from Yext regarding referrals. So, I have little experience on rating at this time. Need to be more effective!
Hi Ed,
While Yext is not a referral service, our support team does know some best practices to help your listings stand out and see better results in terms of searchability. Feel free to give us a call and we can walk you through them! Our support team can be reached at (888) 921-8247. We are here Mon-Fri 9am-5pm EST. You can also check out the great help center located on the bottom right of the overview page of your account!
Best wishes,
Supervisor of Client Support - Yext
Total waste of time and money. Take 10 minutes and do what they offer for yourself.
Hi Jason,
We're sorry to hear you feel that way about our services. Is there something specific that you need help with or would like to discuss? We want to make sure that you are happy and would love to assist you in seeing the best results possible from using Yext. If you would like to discuss your account please contact our Support Team at support@yext.com or by calling (888) 921-8247. We are here Monday-Friday from 9-5 eastern time.
Sincerely,
Supervisor of Client Support - Yext
Yext is a waste of money, & time. They don't help when you have a problem. & 90% of the websites they put you on, nobody has even heard of, & the popular ones, you can easily manage yourself. If you have your credit card information on file, they try to automatically renew your subscription without prior consent. I had to block them from my email list, because of their constant harassment to renew a service that they never performed in the first place. Is there a zero stars option?
Hi Daniel,
We're sorry to hear you feel that way about the service. Yext is a subscription-based service that allows businesses to manage their business listings on over 50 different local search sites. Updates to these sites are instant and the listings are locked to protect from outside edits, keeping your information safe and in your control. Yext works with these 50+ publishers because they all receive significant traffic from users looking for local businesses. We want to make sure that you can get consistent and enhanced information about your business onto all of these sites and manage it easily. Since the service is a subscription, it renews each year unless cancelled, as agreed upon during signup. If you need help with a specific problem or would like to discuss any part of the service, please get in touch! Our contact information is available online, in your account and here in this message so we can help you out! Our Support Team can be reached by calling (888) 921-8247 or you can email us at support@yext.com. We are here Monday-Friday from 9-5 eastern time.
Sincerely,
Supervisor of Client Support - Yext
Horrible Company claims to give you free advertise but only to mislead you into a paid package. Very Deceiving. What a loser company!
Hi Paul.
We're so sorry that you feel that way, and we apologize for the confusion. We have never offered free advertising (or listings.) The only free tool that we offer is a scan to see how your business is listed across our publisher network. If you would like information on how to reach out for free listing updates, you can click the 'contact us' sections of the sites you desire. Feel free to reach out to our support department at 888-921-8247 from 9am-5pm EST with any other questions!
Sincerely,
Supervisor of Client Support - Yext
We actually have not contracted with Yext, but I have looked into them because we constantly get emails stating that our business listing is incorrect on many sites. This was a red flag, because I go to the sites and find that everything is fine. I was also concerned that the Yext staff evidently can't do math. On their top package, the weekly rate comes out to less yearly than what they charge for a year of that plan. When their site shows us "everywhere" we are listed, "incorrectly, not at all, or are missing information on", they also show us as not having a Facebook page. They really need to do their homework before they just keep trying to scam people like this. We have a Facebook page, and our listings are correct on almost every SEO related site.
Hi Janae,
Thanks for your comments and I apologize for your frustration. Scans are sent out once someone does a scan for the business on our website. We scan based on exactly what is inputted via our website, so this can definitely cause some discrepancies if any of the the information is even slightly different.
If you would like to be taken off the e-mail list, please let us know by e-mailing support@yext.com or calling 888-921-8247.
Best,
Supervisor of Client Support - Yext
I am still trying to find out why I went with this company. It is almost impossible to get any assistance from them. I am looking for a way to contact someone for a problem I am experiencing. Not a good way to spend your advertising money.
Hi Jim,
Sorry to hear that you're having trouble contacting us. Our contact information is available online, but I have also provided it below for easier access.
Could you please give our Support Department a call? We would be the ones to help troubleshoot any issues that you're having. Our phone number is 888-921-8247, and e-mail is support@yext.com. I'm confident we can solve your problem, but if you're not satisfied, a pro-rated refund for any unused services is always an option. I hope you reach out to we can get everything squared away for you!
Kind Regards,
Supervisor of Client Support - Yext
From the business
Yext is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Richard! It was a pleasure speaking with you and we wish you all the best!