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Zoara Reviews Summary
Zoara has a rating of 3.6 stars from 214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zoara most frequently mention customer service, engagement ring and shopping experience. Zoara ranks 9th among Diamond sites.
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I ordered my ring from Zoara and my initial experience was good. Ordering the ring was easy and customer service seemed good. However a week later when I enquired about the order status I was told the ring was near completion and would be shipped soon. As of today it has been almost two more weeks since then and there is no further word on my order. As of last week Zoara has stopped responding to emails and phone calls. Apparently my ring is stuck in customs in Hong Kong somewhere and there are no updates from Zoara on the status. Extremely frustrating and disappointing shopping experience with Zoara. I will definitely not be back.
UPDATE: Yesterday I finally received the ring after multiple follow ups and after finally escalating this to a manager at Zoara. The actual ring is gorgeous and I am glad to say that it is even better than I imagined. The box it came in with the light inside is a nice touch. But the ring most importantly is stunning. While the service I received for the past 3 weeks was terrible and a real hassle the fact that the actual product is so amazing and great value for money makes me change my ratings. I still wish their customer service was better but the quality of their product has totally changed my mind about Zoara. I did not expect the ring to be this beautiful.
Very happy with the price, quality, stone and service provided by Zoara. I would recommend them as a reputable diamond dealer.
My fiance and I ordered an engagement ring together through Zoara.
We were a bit scared, as ordering such pricy items online can feel like a leap of faith.
It turns out that we are SO glad we did, as everything went absolutely perfectly.
The ring is the one of my dreams, it is beautiful and the diamonds are very high quality, although we picked "average" specs.
The ring arrived too big but Zoara went out of their way to have it perfectly resized and delivered back to my house.
I warmly recommend doing business with them, they're amazing on all levels!
I purchased a ring through the Zoara site and was disappointed initially as there was a delay in the ring being shipped. I wasn't made aware of the delay and had to contact them to find out what the issue was. Once that was sorted, the ring was despatched a few days later. I was nervous purchasing the ring from Australia as it is a long way to send it back if things go wrong, however looking at this site - everyone seemed happy. Imagine my surprise when I received a phone call from the Courier company in USA advising that I had to pay a further $290 in customs fees (on a $1200 ring). I contacted Zoara who have advised they use a catch all phrase that the 'customer is responsible for any duties, taxes & GST' - however there is no indication on purchase that we are going to be responsible for these extra charges when purchasing from Australia. Buyers outside of USA - be conscious of extra charges.
Two days later I am now updating this review. Zoara are bending over backwards to assist and ensure my experience is a positive one. Still to receive the ring, but there customer service is tremendous.
Julie, Thanks for the feedback on your experience. We are sorry to hear that your local customs fees were higher than you were expecting. Customs fees are the responsibility for customers to pay but we acknowledge that we could be clearer about this on our website.
Samantha and the rest of the Zoara team is here for you until you are completely satisfied with your purchase. We can't wait to hear what you and your fiance think about the beautiful ring you picked out for him!
Ordered my ring and received it within 10 business days in Melbourne, Australia. The online chat, phone and email are really helpful. The ring itself is amazing, I love it! Anyone looking to buy a ring online, please get onto Zoara straight away. The price is much better than any store here. Please do your research before committing to a particular diamond as there are no "real" photos online. You'll be paying additional 15% +$85 admin fee on top of the total price as GST and customs fee. FedEx is abit slow however there were no issues.
Thank you for your honest feedback. Joy and Ben are happy to hear that you found the perfect ring at a great price. We are working on adding more diamond photos to our website and hope to have you back again.
Has certainly been the best shopping experience that one can have, the team Zoara was very patient with me and in customizing my ring, I come designing the ring for many months changing forms and models hoping that this is beautiful and so has been, the ring is beautiful, came to Peru in less than a week, I really appreciate your help Ben, Tomas, Joy, thank you very much
https://www.youtube.com/watch?v=6Fx6fuV_cCg
Christian, thanks for your kind words. We are so glad to hear that you appreciate our work. Tomas, Ben and Joy loved working with you to design the perfect ring for your fiance and would be happy to have you back in the future.
I was looking to buy my mother a present for mother's day and the Zoara team really came through for me. I was getting most of my help on chat, with several knowledgeable representatives. With their assistance I decided to go for a heart pendant with a diamond in the center. They know what they're doing when it comes to metal types and diamonds and can help you find a really good deal.
Jenny, thanks for the kind feedback. It was our pleasure to assist you find the perfect gift for your mother and we would be happy to work with you again!
My husband and I were shopping for simple and elegant diamond earrings at a reasonable price. At first we went to local stores but the prices were absolutely ridiculous. We then searched for several places online and were incredibly lucky to find Zoara. Their prices are excellent and their customer service is extremely personal. Thank you Zoara!
Everything had to be perfect for my proposal so I was willing to take some time and find the perfect ring that would be fitting for my beautiful wife to be.
I almost gave up when my sister in law recommended Zoara. I contacted the support team and they immediately suggested that I go with a "custom" product. I explained my wishes to the agent and after several days received a sketch of the ring of my dreams. I authorized a rendering (a computerized image of the ring) and after about a week the ring was in my hands. Thank you Zoara for taking part in this beautiful time in our lives.
When I called Zoara I wasn't sure they would be able to come through for me because I needed a present for my wife's birthday and I needed it fast. The jewelry advisor was very efficient and knowledgeable and together we chose a blue sapphire ring! The ring was at my doorstep within 3 days and I was able to give it to my wife on time. No doubt I will shop with Zoara again!
Our experience with Zoara was superb.
Their website is easy to navigate, and the picture for each ring are detailed enough to get an excellent idea of their products.
Customer service was very friendly and professional (Ben you are exceptional).
Buying our engagement ring with Zoara was altogether too easy.
We are very happy Zoara customers.
The staff at Zoara were so nice and helpful.
For price, service, and communication, I can wholeheartedly recommend this website!
I strongly advise not to purchase at Zoara!
On their website, Zoara promises a life time waranty. This is a lie. They refuse to replace my jewelry, being defect after 6 months.
Deeply disappointing. Best regards,
Mathieu Mercier
Mathieu, We are sorry to hear that there was an issue with your order. Michelle and the rest of the Zoara team are so happy that we were able to resolve the issue together. We are at your service until you are completely satisfied with your Zoara experience.
I have choosen a diamond and wanted a very simple setting for a necklace. As the design was not available I have sent pictures of the design I want to Zoara (I had this design done before) and they ensured me that they could do the necklace as I had requested.
Unfortunately I got very disappointed when I received my necklace. It was supposed to be in rose gold but the piece which attached the diamond to the chain was in yellow gold. The setting overall was too bulky and the design didn't match what I had requested at all.
I went to a local jeweler who confirmed that the craftmanship of the necklace was very poor. He also informed me that a completely new setting was required to produce the setting I had requested.
Zoara offered me to send the necklace back so they could try and fix it. However, as I had absolutely no trust in their craftmanship skills anymore (looking at what they produced the first time round) I didn't want to do that.
I did also not get any refund as the necklace was custom made.
I think that ZOARA produces nice jewelry if you order custom - items they have "in their program". However, if you order something actually custom-made you might get very disappointed.
Sabine, thank you for your feedback. We are sorry to hear that you were not happy with your custom necklace but we would be more than happy to work with you to achieve a positive outcome for you. Please contact us at support@zoara.com so that we can proceed with your request. We are committed to making your experience with Zoara a positive one.
Ill keep this short and sweet. 100% reputable and professional business. The service is awesome and most importantly, the quality and value is phenomenal... I had two custom rings made and both turned out better than i imagined and my expectations were very high. Worked with Michelle and she is awesome. I both used them to purchase the stone and to make the setting. Great deal but most importantly Great Ring!
Thank you Michelle and Zoara! I will be referring you to anyone I meet looking to get engaged and married.
After searching the internet for several months, I finally found the perfect setting for my very special diamond at Zoara. The customer service was the best. Prior to my purchase they answered many emails from me asking very detailed questions. Every time I called them, I was able to speak to a representative. They really worked with me and went above and beyond to make me happy! I received my ring super fast and the price was half of what everyone else quoted me! I am very happy with my purchase!
The Zoara team went above and beyond to help me pick out a great gift and make sure it was delivered on schedule.
I'm very pleased I picked this company to purchase the pendant I ordered for a very special person.
Our engagement ring arrived to New Zealand in less than two weeks. It looks great!
The box is very cute as well - it has a led light that reflects on the diamond.
Their service was also very friendly and professional. We highly recommend this company to all.
We just received our halo cushion cut wedding set - it's incredible. Even better than the pictures. Website was super easy to navigate. Chat was also really simple - received great customer service and attention with my questions. Great site, will definitely be back.
From the business
Zoara is the culmination of over 50 years of combined professional expertise in the diamond and jewelry industries. For decades the company's founders and management have been offering high-end jewelry and diamonds to the public in retail stores throughout the United States. Now, after years of collective requests from our customers, we are delighted to offer the much anticipated internet platform for our retail stores, in the form of Zoara. Founded in 2008, our U.S. based website is the first extension of our combined Diamond Jewelry, Gemstone Jewelry, Precious Metal Jewelry and retail experience to reach the public market in the form of a sophisticated online retail marketplace.
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Raj, thank you for your honest feedback. We regret the delay in shipping your ring. We are able to offer our top quality rings at such competitive prices because we do not hold inventory. Unfortunately on rare occasions our vendors have a delay in supplying us with the products. We apologize for the inconvenience that this caused you and we acknowledge that we should have kept you better informed.
We are happy to hear that the ring is even better than you imagined. We can't wait to hear how much your fiance loves the stunning engagement ring that you chose for her. It was Samantha's pleasure to take care of your order and she and the rest of the Zoara team is at your disposal should you need any further assistance.