ZocdocReviews 1,427

I drove 45 minutes to my appt, arrived and the office said this doctor is not accepting new patients and would need to reschedule me. I scheduled through ZocDoc for the first time and it will also be the last time! With gas in CA being $6.25 a gallon a round trip 90 min drive to not even get your appointment is not my idea of a well run company. I called them and they told me there was nothing they could do! I'm beyond irritated and highly disappointed in this "company" … never again!

If I could give ZOCDOC negative stars I would. They had people searching for med management and coming up with MY name and I am very obviously an LMHC (as advertised). They charged me 450$! And ALL of the client asked me to prescribe them medicine. ZOCDOC IS A FRAUD! I even made sure my reasons to search me had nothing to do with meds and made sure zocdoc did not see it on there end. After they agreed, they still did not refund me. FRAUD! I will blast this website until you FRAUDS give me back my MOTHERLOVIN MONEY!

My wife and I both suffer from chronic pain and have used ZocDoc with mixed results. However in the past month we've scheduled three appointments between us on ZocDoc, and in each case the physician's office has called us back to let us know the information on ZocDoc was wrong, either showing availability that wasn't accurate (meaning we didn't really have an appointment), or listing services the doctor doesn't provide (meaning we had an appointment with a doctor who couldn't help us). It's consumed a lot of time and been a major inconvenience. We won't rely on this site again.

I used Zocdoc about 2 years ago to make an appointment and had no problem, however, most recently I used Zocdoc because I wanted to make an appointment for some depression that I was experiencing, so I figured I would have no problem. This however was not the case! The first doctor I picked - it said accepted my insurance,and I booked the appointment. The next day, I get a call from their office, saying that unfortunately they don't accept my insurance, even though, it said online that they did! So, then I went and I book another appointment with a different doctor. This time, I did not receive a confirmation phone call, but when I went back onto Zocdoc, - it just said that the Doctor cancelled my appointment because it conflicted with something else...wait - what!? So finally, I found another Doctor and booked with her. This time I got an email saying I needed to fill out some form with my insurance information, etc, so I filled it out, but the when I tried to submit the form, I got a message saying there was some problem and to call the doctor directly, and there was a phone number. When I called the number, I got a voice mail, saying they were directing me a chat line - like seriously, can this get any worse!? So I go to the chatline, only to be told that they can't help me, and they will email me later. But wait, my appointment can't be confirmed until I fill out the form and then there's no one to talk to, only the impersonal chat line! Ok, what good is it really? I went and cancelled that appointment. I am done with Zocdoc for a while... all in all,...and extremely aggravating experience! Who needs it?

I signed up to find a new ob/gyn. My insurance is Blue Cross Federal, and it showed just all of the doctors I was interested in as out-of-network. When I contacted Blue Cross, they said that every doctor and practice I wanted was actually in-network. Zocdoc was a waste of time, and worse, I would have ended up with a doctor I didn't want.

They charge providers $110 per patient even though patients don't show up to the appointment or if the appointment was done by a spammer. Will never use zocdoc again.

Zocdoc charges providers $70 for bookings even though the patient no showed or made an appointment with the wrong doctor. This is unscrupulous. If Zocdoc doesn't change their practice, they are going to lose providers soon. Zocdoc is no longer the same website as it was when it first started years ago.

I am in Ft. Collins and looking for a new doctor. I put in my zip code and it had doctors listed in Denver. I have Chronic Fatigue Syndrome so why the hell would I want to drive all the way to Denver?
I even clicked on 10 miles away and still mostly Denver.
And not one of the Doctors or Nurses is in my United Healthcare book.
I have all the names in my new book and not one is listed from Zocdoc.
Wow thanks for wasting my time.

Zocdoc seems to take perverse pleasure in sowing confusion and bombarding potential clients with excessive registration hoops. This includes Happier Living, a snarky and ineffective portal that you're unfortunately forced to engage with.

After completing the Zocdoc registration, I was compelled to do the same with Happier Living. I was then directed to select from another list of medical professionals and set up another appointment - even though I'd already scheduled one on Zocdoc!

I made five appointments with a healthcare provider, only for each to be cancelled mere hours before the scheduled time. Bear in mind, I'd arranged my schedule to accommodate these appointments, and lo and behold, I was dismissed without explanation!

At this point, I called Happier Living, and found myself on hold for just shy of an hour, at which point I finally hung up! Over the past week, I have hopped from one task to another, refilled out forms, endured email barrages that would make any spam marketer proud, and achieved absolutely nothing - except for emptying a bottle of Excedrin!

Would I recommend them? Not on your life, seriously!

I used ZocDoc to book an appointment with Echo Park Carbon Health.

Echo Park Carbon Health engaged in fraudulent billing practices that violate Federal Law. I spoke to the facility manager Earl Ruffin, who claimed he wasn't even aware that health service providers are legally required to provide an accurate estimate to patients for scheduled treatments. I was not provided with a Good Faith Estimate for either of my two visits.

ZocDoc links patients to healthcare. Therefore, it is crucial that they provide accurate information about healthcare facilities, so that patients are aware of potential issues. Issues such as illegal behavior would seem like very relevant to others looking to book an appointment.

However, they refused to allow me to publicly review these billing practices on their site. I messaged the customer service desk, and was told I did not book the appointment through ZocDoc and the "review window" loop had closed.

But I did in fact book my appointment through ZocDoc (which I proved with a screenshot attached to the the query I sent to the help desk). The review loop is 120 days. But I was fraudulently billed almost 6 months after my first visit, wherein no estimate was provided.

If a reviewing policy makes it so that patients cannot review past 120 days, then any abuse that happens (via billing especially, which commonly takes months to resolve) CANNOT be reported to other patients. This is a transparency issue. I reported it to ZocDoc and explained the situation, but the multiple customer service reps I corresponded with did not communicate any concern for patient consent and the illegal behavior of medical facilities.

Additionally, the customer service team was unprofessional. It seemed likely my queries were not being read and reviewed by actual human beings. Paragraphs of the same information were cut-and-pasted and resent to me in lieu of actually reviewing my complaint, and the evidence I attached was seemingly not reviewed at all.

Claiming because a person is female, white, blonde & good looking means she is "too good looking to be good"! WOW!

I WOULD NEVER USETHEM OR EVEN CONSIDER BECAUSE OF THAT HORRIBLY JUDMENTAL COMMERCIAL! Really the girl doesnt want to see a doctor just because his name is derek? How STUPID! Or hes too old? Just horrible!

There commercial by passes old people as a reliable doctor. Instead chooses one with cool shoes, young, a great hairstyle etc. You get what you deserve people. Good luck.

Providers please please proceed with caution especially new and growing practices who may live near state lines as they will charge for out of state patients referrals even when your practice is not able or licensed to service or perscribe to out of state patients.

I made my dental appointment online with Zocdoc, but it never went to the actual dentist. The app even changed my requested time by half an hour and then confirmed it. I showed up for my dentist appointment, and they had no idea I was coming. What a horrible waste of time!

If you are a practice owner of any kind I cannot stress enough how you should NOT WORK with ZocDoc. All they want to do is take your money with no yield or production consideration whatsoever. 0/5 stars. Look elsewhere for new patient generating ideas.

We are a new Psychiatric start up. When I came across Zocdoc it sounded like a tool we could use. I actually liked the amount of time needed to set up our clinic. I thought is was a good thing to weed out clients that were not qualified for our clinic. That is where any good thoughts of Zocdoc ended. In 5 months we have yet to receive a qualified lead. We still have to pay for each lead they forward to us. The following is a response to Zocdoc when they sent me a request for feedback.

Every single lead sent to us is not a patient that my clinic can not intake. We rudely State that we do not accept Medicaid Medicare or commercial insurance. Yet. Every lead that you have sent and to make this whole relationship sickening is that you still charge me for these unqualified leads. Every time I call you and I am told that we do our best to only send qualified patients. I have set everything on our site according and as to what your coordinator required. I am still charged for your inability to deliver a qualified patient. I has gotten to the point that I cringe and get a visceral response because I see Zocdoc notification and I know the amount of time that I need to give on your lead, time that I do not have and time I will subsequently have to spend talking with zocdoc that would be better spent banging my head against the wall