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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Do not buy any so-called legit branded software or ANYTHING from alibabba vendors.
It is a crooked outfit that sells fake merchandise that DOES NOT PERFORM.
And, alibabba knows it but will not do a thing to help the consumer.
THIS IS NOT EBAY as ebay takes things seriously; alibabba does NOT
In fact they take the vendors side if you have been wronged. I KNOW
I got ripped-off
Take it from me... do not buy unless you want NONdelivery of goods or delivery of
Bogus non-working fakes... word to the wise! I would give negative stars if I could!
This place was the worst online experience I have ever experienced from an online company to date and I buy THOUSANDS in goods from overseas and from online sites as I run flea markets
As suppliers buyers could do any thing with you and alibaba teams lets them go free a lady from Honduras claimed we took money and did not deliver... Yet payments is not made to us in the United kingd but to a company in Poland. This is crazy and legally unacceptable... matters not goin down we pay back money we did not steal yet alibaba tells us to wait for an additional 10 days... We started waiting on the 11 of February on the 19 the said they have Chinese new year we should wait till the 24 for our case to be process... My question is is ali express and all forms of how they get money on break too? Alibaba team is selfish. They just want to collect money and go their way... Disputes are not handle correctly. Cases of fraud sellers are not even protected... We too could be frauded by do call buyers
This has been going on for almost 3 months now. This company sent me the wrong product and in trying to correct it, I have yet to speak to a real person. They insist on just dealing through email and mostly just try to convince me to accept a generous discount of only a very partial fraction of the cost, instead of them just taking back the product. Then when they finally gave me an address to send the product, it is written so incorrect that I have spent another 2 days just trying to figure out where the heck this place might be... Stay very clear of this seller! Do not get sucked in by low prices! They are $#*! all around, service, product, customer service, etc. etc.
Seems like many Alibaba Haters out there! There are a lot of scammers on Alibaba. But the site's concept is great...
Gilberto Diania represents several items but specifically representing Angetic Auto quad Srl. for this purpose. I made an agreement with seller to ship 2 atv's and we would ship and pay for remaining upon inspection in the states. These people made a fake courier service website GDMXTC.COM and showed my package in Spain. Then I was emailed and told that the company shipped the entire order by mistake and I need to pay for the entire order before they can release it from Spain. I saw the writing on the wall and checked their IP address for courier service web site and reported to fed ex there name and invoice numbers are being used to show false proof of US business. They had company certificates made and everything. I tried to do my homework and it still failed. Stay away from Alibaba.com period. It would be better and more cost effective to fly to China and find your business needs yourself.
I am an ebay user and have made many successful purchases online. Recently I tried aliexpress. The first purchase was very successful. Then I tried to buy a 512gb (1) flash drive from Danny YU. It was a complete failure and obviously a counterfeit. I sent emails to Mr. YU to voice my complaint and request a refund. NO REPLY. Tried to lodge a dispute - might as well talk to a garbage can impossibly unfriendly site. Utter impossibility to contact aliexpress. I can only assume that the seller was one of the FORTY THIEVES that ali deals with. NEVER AGAIN!
Hi,
I've been shopping on aliexpress since 2010. And it's a great place to buy good things for a cheap price if you know how to search.
First of all try to use review sites and pick a particular item from a certain seller. I read here http://skuguru.com
They also have reviews about ebay, amazon, dealextreme.
http://skuguru.com/catalog/ebay-blog
http://skuguru.com/catalog/amazon-blog
http://skuguru.com/catalog/dealextreme-blog
Second - read reviews on the aliexpress. 50% of them are fake, but you need to find the real ones.
If you do both things above then chances of buying a scum are minimum.
Good luck.
Please everybody: If you are intending to produce leather goods of any kind, please avoid this company bellow:
http://www.zgind.en.alibaba.com/
http://www.zgind.cn/
They are so so so horrible. I visited their office and decided not to put all my eggs in one basket. All I got sent to me was incomplete fake leather bags, like real fake.
PLEASE READ BEFORE DOING BUSINESS WITH FAKE BUSINESSES ON ALIBABA.
I have experienced three dodgy businesses from Alibaba.
Fake companies so call themselves Supreme Group and Classic Time Piece Ltd selling luxury watches. So called names are Mark Bortnem from Supreme Group and Marki Alkam from Classic Time Piece.
They both advertised themselves as located in Japan but when asked for information example invoice somehow their stories changed to head office in Canada and the other was in USA. Payment method they both wanted was either western union or money gram.
I have requested if they have PayPal, they didn't have one from the start. Now they both have opened a PayPal account. Remember you are only protected by PayPal if the seller sends you an invoice to your PayPal account. I have requested more than 10 times but no replies from both.
Payment supplied by Supreme Group was:
Name: TODD TURANO
Account number: *******010
Address: 10 daniel st beverly hills fl *******
Funny thing is google map the address and in was a suburban home. Pictures supplied was pictures you can find over the internet. So who's Todd when asked... He was a so called accountant!
Next was a fake company called xiamen laien automate technology Co.Ltd and so called sales person Catherin Li selling all electronic items.
DON'T EVEN BOTHER WITH THESE PEOPLE. ALL FAKE AND TRYING TO MAKE MONEY WITH SCAMS. MY WARNING TO OTHERS.
I was new to Alibaba, ordered 3 times, the first time I purchased from a company called Teamtai Bags Co... Joe Fu was the guys name. I paid him a deposit and kept emailing him to check in on my bags. He kept giving me excuses. I then did an internet search on his company and there were similar complaints. Next, I ordered a fire starter, they came and the quality was good no problems. Third time, I ordered an enamel coffee mug and the girl told me I would get it in 4 weeks. 3 months later I got the mugs and the quality was horrible! They looked totally different than what was sent originally.
The vendors on Alibaba lie, they present a sample that is great quality and then you receive the order and the products are totally different, they lie and tell you a timeframe and you end up getting the products months afterwards. My experience so far isn't great. I am going to try to find American companies to buy from since I don't trust Alibaba vendors. THEY ALL LIE and misrepresent their products.
Came up with a design and sent it to a 1 yr. Gold Star rated company with Alibaba. They accepted the design and asked for $2600. This was sent and they started the making. All went well until we had the sample created any they requested another $2k for the samples. We had an invoice and an agreement signed by them, stating they would only make and manufacture for us. This of course, can't be enforced and they know it. We took our chances. Well we now see our design (not tested) being sold by this company on Alibaba.com. This company is a platform to take and manufacture for their own profit.
Just bought engraver, paid through escrow. Paid duty&vat. Received machine, not working, damaged pressure dial, handpiece got pliers marks. Looks like second hand. Seller didi`nt accept it, open dispute, useless.So, spend $ 493 +£56.It looks alibaba works only for sellers.
This site is really fake. Its not like aliexpress or ebay, amazon that you can get the money back if you havent recieve the items. But alibaba once you paid for the item trust me none of the items will come. I know this because i did this mistake the same thing. I have paid for iphone 4s and mac book laptop its been 3 month since i have paid. I have tried to contact them i even called their company no one is picking up. I have found their skype i have added them in contact they accept me but once i have mention im still waiting for my items they blocked me. Trust me people dont do the same mistake like i did. IF YOU PLAN TO BUY ANY ELECTRICAL ITEMS LIKE PHONE, LAPTOP FROM ALIBABA WATCH OUT FOR ABBY HU. I wish i could give 0 stars
No stars. I ordered $300 worth of dresses and clothing. They were completely cheap versions of the pictures. I returned the items and one package was a wrong address. The address on the package was a fake one. No way to return it. I've tried everything to get a simple address. I just don't want it. Its very very frustrating. My other package was lost. They are aweful.don't ever shop alibaba.!
Anyone buying from Alibaba please insist on paying by credit card or PayPal. Do not send a money order - they are thieves. The Gold Supplier Status means nothing! This status is supposed to be earned every year, in fact it is bought from Alibaba. The company who scammed me, Echo Yang from Gangzhou Mega Beauty bought a Gold Supplier Status every month. When I they responded to my request, they had 2 Gold Supplier Status within 2-3 months that went up to 6 Gold Supplier Status. Approach DHGate. They are fabulous. They don't release payment (by credit card or PayPal) until you receive, check and accept the goods. They also keep you informed and give you tracking numbers. Please don't be conned by Alibaba. Google the company name and check for negative feedback. Good Luck
Buyer Be Ware
I have purchased from 3 different suppliers and they are all similar.
Cheap Products, poorly packaged merchandise (damaged) and the Shipping vendors are useless. My products have arrived damaged and 2 weeks late on average.
It doesn't matter if they are gold or not. Do not believe what they say as the product will not survive any form of use.
Like many other reicei era my first order to as my last. They sent the parcel to the wrong address. When I informed the shipper I was basically told that I had made the mistake, so I was on my own. I have a hard time believing I made the address mistake, I was so paranoid about ordering from China I was extremely careful when placing my order. I never received my product or a refund, their "delivery guarantee" has more he's than Swiss cheese. DONT BUY FROM ALIBABA.
I ordered a clock spring for my lexus lx-470 off ali express and it took 45 days to arrive. When i got it, it was a used part (advertised as new) and after being installed, it didn't work
Have you Noticed that if your a scam company from China there is no verification needed or done? If your an American Company you sign up then you account gets suspended for unknown reasons. They won't tell you but if you pay and send your company info to them that alone makes us vulnerable to china thieves using our info. I have sent my info already once before and found a company there in China trying to use it, But then Alibaba info center tells you that they don't share info, OH REALLY? If your prices are better than chinese companies they will file a complaint but when you purchase items the prices are outrageously high, when you file a complaint nothing ever happens to them AMAZING! IF any one doesn't understand that all chinese are scammers then you will soon learn if you try to use any of their sites This is where our own Government ruined our economy with this Free trade act.
*******4603 - My order has been delivered for nearly a month - You call that express? Then the item was defective. What a lot of crap this company is..
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.