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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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202 reviews

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Pennsylvania
2 reviews
6 helpful votes
Follow Ben L.
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Untrustworthy
February 22, 2015

Do not buy any so-called legit branded software or ANYTHING from alibabba vendors.
It is a crooked outfit that sells fake merchandise that DOES NOT PERFORM.
And, alibabba knows it but will not do a thing to help the consumer.
THIS IS NOT EBAY as ebay takes things seriously; alibabba does NOT
In fact they take the vendors side if you have been wronged. I KNOW
I got ripped-off

Take it from me... do not buy unless you want NONdelivery of goods or delivery of
Bogus non-working fakes... word to the wise! I would give negative stars if I could!
This place was the worst online experience I have ever experienced from an online company to date and I buy THOUSANDS in goods from overseas and from online sites as I run flea markets

Date of experience: February 22, 2015
Hungary
1 review
2 helpful votes
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As suppliers buyers could do any thing with you and alibaba teams lets them go free a lady from Honduras claimed we took money and did not deliver... Yet payments is not made to us in the United kingd but to a company in Poland. This is crazy and legally unacceptable... matters not goin down we pay back money we did not steal yet alibaba tells us to wait for an additional 10 days... We started waiting on the 11 of February on the 19 the said they have Chinese new year we should wait till the 24 for our case to be process... My question is is ali express and all forms of how they get money on break too? Alibaba team is selfish. They just want to collect money and go their way... Disputes are not handle correctly. Cases of fraud sellers are not even protected... We too could be frauded by do call buyers

Date of experience: February 19, 2015
Canada
1 review
3 helpful votes
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This has been going on for almost 3 months now. This company sent me the wrong product and in trying to correct it, I have yet to speak to a real person. They insist on just dealing through email and mostly just try to convince me to accept a generous discount of only a very partial fraction of the cost, instead of them just taking back the product. Then when they finally gave me an address to send the product, it is written so incorrect that I have spent another 2 days just trying to figure out where the heck this place might be... Stay very clear of this seller! Do not get sucked in by low prices! They are $#*! all around, service, product, customer service, etc. etc.

Date of experience: February 17, 2015
Germany
26 reviews
160 helpful votes
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Seems like many Alibaba Haters out there! There are a lot of scammers on Alibaba. But the site's concept is great...

Date of experience: February 12, 2015
Texas
1 review
2 helpful votes
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Gilberto Diania represents several items but specifically representing Angetic Auto quad Srl. for this purpose. I made an agreement with seller to ship 2 atv's and we would ship and pay for remaining upon inspection in the states. These people made a fake courier service website GDMXTC.COM and showed my package in Spain. Then I was emailed and told that the company shipped the entire order by mistake and I need to pay for the entire order before they can release it from Spain. I saw the writing on the wall and checked their IP address for courier service web site and reported to fed ex there name and invoice numbers are being used to show false proof of US business. They had company certificates made and everything. I tried to do my homework and it still failed. Stay away from Alibaba.com period. It would be better and more cost effective to fly to China and find your business needs yourself.

Date of experience: February 10, 2015
Australia
3 reviews
13 helpful votes
Follow Grahame V.
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I am an ebay user and have made many successful purchases online. Recently I tried aliexpress. The first purchase was very successful. Then I tried to buy a 512gb (1) flash drive from Danny YU. It was a complete failure and obviously a counterfeit. I sent emails to Mr. YU to voice my complaint and request a refund. NO REPLY. Tried to lodge a dispute - might as well talk to a garbage can impossibly unfriendly site. Utter impossibility to contact aliexpress. I can only assume that the seller was one of the FORTY THIEVES that ali deals with. NEVER AGAIN!

Date of experience: January 27, 2015
RU
3 reviews
6 helpful votes
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Hi
January 23, 2015

Hi,
I've been shopping on aliexpress since 2010. And it's a great place to buy good things for a cheap price if you know how to search.
First of all try to use review sites and pick a particular item from a certain seller. I read here http://skuguru.com
They also have reviews about ebay, amazon, dealextreme.
http://skuguru.com/catalog/ebay-blog
http://skuguru.com/catalog/amazon-blog
http://skuguru.com/catalog/dealextreme-blog

Second - read reviews on the aliexpress. 50% of them are fake, but you need to find the real ones.

If you do both things above then chances of buying a scum are minimum.
Good luck.

Date of experience: January 23, 2015
Sweden
1 review
4 helpful votes
Follow Edward A.
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Please everybody: If you are intending to produce leather goods of any kind, please avoid this company bellow:
http://www.zgind.en.alibaba.com/
http://www.zgind.cn/

They are so so so horrible. I visited their office and decided not to put all my eggs in one basket. All I got sent to me was incomplete fake leather bags, like real fake.

Date of experience: January 5, 2015
Australia
1 review
15 helpful votes
Follow Johnny L.
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PLEASE READ BEFORE DOING BUSINESS WITH FAKE BUSINESSES ON ALIBABA.

I have experienced three dodgy businesses from Alibaba.

Fake companies so call themselves Supreme Group and Classic Time Piece Ltd selling luxury watches. So called names are Mark Bortnem from Supreme Group and Marki Alkam from Classic Time Piece.

They both advertised themselves as located in Japan but when asked for information example invoice somehow their stories changed to head office in Canada and the other was in USA. Payment method they both wanted was either western union or money gram.

I have requested if they have PayPal, they didn't have one from the start. Now they both have opened a PayPal account. Remember you are only protected by PayPal if the seller sends you an invoice to your PayPal account. I have requested more than 10 times but no replies from both.

Payment supplied by Supreme Group was:
Name: TODD TURANO
Account number: *******010
Address: 10 daniel st beverly hills fl *******

Funny thing is google map the address and in was a suburban home. Pictures supplied was pictures you can find over the internet. So who's Todd when asked... He was a so called accountant!

Next was a fake company called xiamen laien automate technology Co.Ltd and so called sales person Catherin Li selling all electronic items.

DON'T EVEN BOTHER WITH THESE PEOPLE. ALL FAKE AND TRYING TO MAKE MONEY WITH SCAMS. MY WARNING TO OTHERS.

Date of experience: January 3, 2015
Michigan
1 review
13 helpful votes
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I was new to Alibaba, ordered 3 times, the first time I purchased from a company called Teamtai Bags Co... Joe Fu was the guys name. I paid him a deposit and kept emailing him to check in on my bags. He kept giving me excuses. I then did an internet search on his company and there were similar complaints. Next, I ordered a fire starter, they came and the quality was good no problems. Third time, I ordered an enamel coffee mug and the girl told me I would get it in 4 weeks. 3 months later I got the mugs and the quality was horrible! They looked totally different than what was sent originally.

The vendors on Alibaba lie, they present a sample that is great quality and then you receive the order and the products are totally different, they lie and tell you a timeframe and you end up getting the products months afterwards. My experience so far isn't great. I am going to try to find American companies to buy from since I don't trust Alibaba vendors. THEY ALL LIE and misrepresent their products.

Date of experience: December 28, 2014
Florida
1 review
6 helpful votes
Follow P G.
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Came up with a design and sent it to a 1 yr. Gold Star rated company with Alibaba. They accepted the design and asked for $2600. This was sent and they started the making. All went well until we had the sample created any they requested another $2k for the samples. We had an invoice and an agreement signed by them, stating they would only make and manufacture for us. This of course, can't be enforced and they know it. We took our chances. Well we now see our design (not tested) being sold by this company on Alibaba.com. This company is a platform to take and manufacture for their own profit.

Date of experience: December 18, 2014
GB
1 review
7 helpful votes
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Just bought engraver, paid through escrow. Paid duty&vat. Received machine, not working, damaged pressure dial, handpiece got pliers marks. Looks like second hand. Seller didi`nt accept it, open dispute, useless.So, spend $ 493 +£56.It looks alibaba works only for sellers.

Date of experience: December 17, 2014
GB
1 review
5 helpful votes
Follow sara z.
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This site is really fake
December 12, 2014

This site is really fake. Its not like aliexpress or ebay, amazon that you can get the money back if you havent recieve the items. But alibaba once you paid for the item trust me none of the items will come. I know this because i did this mistake the same thing. I have paid for iphone 4s and mac book laptop its been 3 month since i have paid. I have tried to contact them i even called their company no one is picking up. I have found their skype i have added them in contact they accept me but once i have mention im still waiting for my items they blocked me. Trust me people dont do the same mistake like i did. IF YOU PLAN TO BUY ANY ELECTRICAL ITEMS LIKE PHONE, LAPTOP FROM ALIBABA WATCH OUT FOR ABBY HU. I wish i could give 0 stars

Date of experience: December 12, 2014
Idaho
1 review
10 helpful votes
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No stars
November 29, 2014

No stars. I ordered $300 worth of dresses and clothing. They were completely cheap versions of the pictures. I returned the items and one package was a wrong address. The address on the package was a fake one. No way to return it. I've tried everything to get a simple address. I just don't want it. Its very very frustrating. My other package was lost. They are aweful.don't ever shop alibaba.!

Date of experience: November 29, 2014
GB
2 reviews
6 helpful votes
Follow Carol M.
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Anyone buying from Alibaba please insist on paying by credit card or PayPal. Do not send a money order - they are thieves. The Gold Supplier Status means nothing! This status is supposed to be earned every year, in fact it is bought from Alibaba. The company who scammed me, Echo Yang from Gangzhou Mega Beauty bought a Gold Supplier Status every month. When I they responded to my request, they had 2 Gold Supplier Status within 2-3 months that went up to 6 Gold Supplier Status. Approach DHGate. They are fabulous. They don't release payment (by credit card or PayPal) until you receive, check and accept the goods. They also keep you informed and give you tracking numbers. Please don't be conned by Alibaba. Google the company name and check for negative feedback. Good Luck

Date of experience: November 26, 2014
Michigan
1 review
6 helpful votes
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Buyer Be Ware
November 24, 2014

Buyer Be Ware
I have purchased from 3 different suppliers and they are all similar.

Cheap Products, poorly packaged merchandise (damaged) and the Shipping vendors are useless. My products have arrived damaged and 2 weeks late on average.

It doesn't matter if they are gold or not. Do not believe what they say as the product will not survive any form of use.

Date of experience: November 24, 2014
Ohio
1 review
6 helpful votes
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Like many other reicei era my first order to as my last. They sent the parcel to the wrong address. When I informed the shipper I was basically told that I had made the mistake, so I was on my own. I have a hard time believing I made the address mistake, I was so paranoid about ordering from China I was extremely careful when placing my order. I never received my product or a refund, their "delivery guarantee" has more he's than Swiss cheese. DONT BUY FROM ALIBABA.

Date of experience: November 10, 2014
North Carolina
1 review
5 helpful votes
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I ordered a clock spring for my lexus lx-470 off ali express and it took 45 days to arrive. When i got it, it was a used part (advertised as new) and after being installed, it didn't work

Date of experience: October 27, 2014
Arkansas
1 review
17 helpful votes
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Have you Noticed that if your a scam company from China there is no verification needed or done? If your an American Company you sign up then you account gets suspended for unknown reasons. They won't tell you but if you pay and send your company info to them that alone makes us vulnerable to china thieves using our info. I have sent my info already once before and found a company there in China trying to use it, But then Alibaba info center tells you that they don't share info, OH REALLY? If your prices are better than chinese companies they will file a complaint but when you purchase items the prices are outrageously high, when you file a complaint nothing ever happens to them AMAZING! IF any one doesn't understand that all chinese are scammers then you will soon learn if you try to use any of their sites This is where our own Government ruined our economy with this Free trade act.

Date of experience: October 16, 2014
GB
1 review
8 helpful votes
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*******4603
October 7, 2014

*******4603 - My order has been delivered for nearly a month - You call that express? Then the item was defective. What a lot of crap this company is..

Date of experience: October 7, 2014

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087