AlibabaReviews 13,849

Do not buy from this supplier http://pt*******.fm.alibaba.com/.
He has made up information, unverified, no pictures of certificates, patents.

You can use Alibaba as a research platform. Contact suppliers and establish communication with different suppliers. But I don't advice you to order big quantities. You might not get the products at all or you'll get products of very poor quality. Getting your money back is impossible. The best way to use Alibaba is to find your suppliers of interest, then travel to China, meet face to face and find a local quality controller. We always deposit 20% to start a production and once the controller has inspected the order, we'll pay the rest. We have never experienced not getting our products, but Chinese trade mentality is different from the west. They hussle and do anything to make one more dollar for their effort. They will show you great samples, and your first couple of orders will be ok. Once you grow and your orders will become bigger, they'll start to sneak in bad quality products. Having a controller and an established face to face contact is best if you like to trade with China. That is our experience.

What an absolute piece-of-dog-$#*! company Alibaba has such an endemically corrupt, incompetent internal culture it must obviously flow from the top, from the owner down. Does not give a flying f*** about truth, customer relations, accuracy, service anything. This lot should all be locked up and the key thrown away. I was about to spend A$600k on big ticket Chinese products but fortunately after dealing with this mob now know to never ever deal with a Chinese Company again. (Please take note Hong Kong Govt.) They have mercilessly plagued me with garbage/spam I never requested, and never once provided what I originally asked for. When I have complained they have ignored me and then sent me more of the same, when I have tried too unsubscribe (6 times), same story, wherever they provide a link to unsubscribe, good luck, and don't forget to set aside six months doing nothing else. The site is one of those which has been deliberately designed to make unsubscribing impossible; AND hopefully to send you insane for trying; AND just elicit more information about you! Do NOT give them your email address, they are total unmitigated a-holes. Who would have believed that you could make a fortune selling nothing more then misinformation, incompetency, stupidity and bull dust.

Have only placed 1 order with a merchant on Alibaba for some luggage. The tracking number they provided after 3 weeks is now 7 days old and the package has never been scanned in. Filed a dispute, and waiting for a refund. SCAM site.

Alibaba.com. Hmmmm... when the IPO launched they had expectations of breaking even. They now are in Profit!... Subscribers are a proof that there is basically GOOD in people!
Those that have Security Issues with Alibaba.com for no reason are in LIMBO. Ask that the Board of Directors GO To TEMPLE and Pray. As this kind of Stain to your Site is starting to Show in places that soon will affect and continue to cause remorse on the part of Profit*... you do not want that. Your Technical Assistance needs to be Completely revamped as there is no solution or the requirements are too thick as with many People from All over the WORLD do not even know with some of the Certifications are. They still think that Alibaba.com is a nice place to come to to be able to Advertise and that is what you WANT... not filled with restrictions and requirements that cause People to COMPLAIN.
*******@gmail.com is my Email as I have been a Customer for Alibaba.com since 2003 and I have YET to make a Sale. But I will not give up. Currently My Account is Frozen due to Security Reasons posted with no Complaints and or Others... as Shays' Ink Trade Chaplin*... WE MARRY YOU! ( USA)... Thank you very much...

DO NOT USE ALIBABA... Not even going to give them a star... shame you cant have minus stars. I bought from a company they said was reliable ACD Supplies... turns out to be a nigerian address after i traced their IP address from their e-mail to me( which i wish i had done before i had paid them). Paid money and that was the last i saw of it... they then even asked if i could send more as the price had gone up. Thanks Alibaba.NOT!. There are much better and trustworthy wholesale sites to use.Use them instead ( not Dhgate though).

Please DO NOT SHOP HERE. The "Protection Plan" is BS they side with the company. I ordered from Good Goods store my wedding shoes which should of been real leather. The delivery time took forever, when I finally got it, they sent me a size 7 not 8.5 like I asked. The seller "Jason" had the nerve to say it needs to stretch to try using it. After a rip off $110.00 the dispute lasted 2 more months and of course the company sided with them. They also "Guaranteed" satisfaction, The shoe was the cheapest thing I have ever seen, also it looked used. Maybe I would of payed $10. After all I only got $20.00 back... What a rip off... I guess I have to go elsewhere for wedding stuff. "

Advice to American companies: Do not do business on Alibaba.com they are bias and Chinese propaganda website. They are hateful against American business growing globally. If you quotes are cheaper than their Chinese companies they will put a hold on your quote until the buyer buys from Chinese company.

I've used this site for my small business purchase from manufacturer in China
Sent money thru Western Union, got the product in 7 days which surprised me,
Did'nt expect it that fast, I'm very pleased with the products quality and superb price
And courteous staff at the company Did have little problem with the second order
The Western Union in China did not recognized the name of the receiver and refused to pay
The manufacturer, But we resolved the problem with employe at the Western Union
Here in US and after that i got my product promptly again Thank you, very happy :)

Their dispute and claim center is biased, never trust Chinese. I ordered phone cases and supplier wrote wrong address and USPS reported the status "Undeliverable to the address" the shipment lost in the limbo, my money is kept for 40 days now, and this is what Alibaba Claim Center told me... the tracking numbers in the USPS website are "RI*******CN" and "RI*******CN"

"The current status of your claim is: Awaiting the other party's response". Please kindly understand that we need time to collect evidence and/or proposals from your Seller for a better understanding of the situation.

Since seller wrote the wrong address, and the parcel was sent to a wrong place, we will ask seller to contact with shipping company to change the address and deliver again. Please be patient. If you have received the goods in good condition, please cancel this claim and confirm order received.

I will keep the complaint case open for 20 days, please cancel the dispute if you receive the goods.
Thank you for your cooperation!"
Respectfully,
Barbara
Trade Dispute Mediation Department

I bought some bags from Team Tai which is listed as a good seller on Alibaba. The sample sent was good however the full order when it arrived was not the same quality and was totally unsellable. Alibaba have been totally useless at dealing with the problem and simply do not want to know. Avoid this website and Team Tai in particular.

I had an excellent experience with my order for custom parts through Alibaba.com. Mr. Lawrence Zhong was my contact at Shenzhen Laiman Metal Products Co., Ltd. He was knowledgable and helpful and after my order was placed he kept me updated on its status. The order shipped on time, arrived quickly, and the parts are perfect. Thank you Mr. Zhong.

Based on suggestion by Alibaba. I contacted Sales manager:
Jessie Lin
Shenzhen Ruili Co., ltd
TeL:*******0784
Fax:*******1447
Skype: jessie*******
Email:*******@promo-newa.com
Factory address: Floor 7 Block 8 XiaxueVillage Bantian, Buji, Shenzhen, Guangdong
Web: www.ruili-ltd.com and ordered 1000 Pens with 1GB USB, dual LED and Pen with metal boxes. WE received the good on Monday August 18. On 20th we started to download the documents. The uploaded fine but were not able to open the files. I cionated Jessie and instaed of any explanation she accused me that I ordered cheap product and I should pay more for good quality. I never asked the quality as the price of offer was advertised. 2.30 each. She cam back after I placed the order that she made a mistake as the price with 2 LED was. 30cts mote + shipping. I told her I will think about it and what is the best she can do in price since she made a mistake. She immediately cam back to me and said if I order it now, she will give to me@2.30 each plus shipping. I agreed and goods arrived on August 18. I never said I wanted cheap price and she needs to produce documents showing I asked for cheap product.
I recommend every one to saty away from the Scam company.

I launched a complaint against Fushun Lusheng Machine Co after they failed to deliver my product I had waited over 8 months and had been told story after story of why they could not deliver the didn't have any problems making a sample in which I approved then I forwarded half the deposit to the tune of over $6000 US half the order was for chrome products and the other half was powder coated the story they told me that they could not do the grinding for the chrome. With powder coating you do not need to grind and they still did not deliver with my frustration I found a new other factory on AliBaba who had provided me samples of acceptable chrome products so believing that the problem withFushun Lusheng Machine Co was the grinding I had all the molds and blanks sent to the new factory once the mold showed up at the new factory I was quickly informed that the molds were unusable and would be good for one or 2 samples I submitted a complaint to the complaints Center and I patiently waited to my surprise I checked my phone and it said the case had been closed I got to work and checked my emails there was nothing there all their emails had gone into the junk mail in their comments they told me to contact law enforcement which I believe is a joke and they still allow them to have gold status so they can screw someone else this just proves that the complaints Center does not work

I have ordered six different items from Alibaba. Of these, three never arrived. Only one was as advertised, a leather guitar strap that actually came from Switzerland.

One order of guitar strings was clearly fake. They were supposed to be Fender strings but were nowhere near the advertised size or quality. The supplier promised to replace them but they never arrived, either.

Instead of ordering from Alibaba, toss your money into the street. The chances of someone finding it that actually needs it is better than your chances of receiving anything satisfactory from Alibaba.

I agree with other reviews that alibaba.com is just a hive of thieves. My daughter ordered some Playstation4 consoles from a supplier that had been "verified" by Alibaba. After paying for the requested number of consoles, the supplier contacted her saying the minimum number that could be ordered was 10 not the 2 originally stated on Alibaba. We paid for the additional consoles then were told that we had to pay customs fees so the logistics company could release the goods. This was paid then we were told to pay a late fee, in all we paid USD2000. All payments made via Western Union which did ring alarm bells but I figured a lot of Asian companies prefer to use this payment method so dismissed my concerns.
Needless to say, we never received the goods and Alibaba were absolutely no help. All they did was remove the supplier from the site but I know they will re-list under a different name so they can scam other people. It's appalling that Alibaba does absolutely nothing to verify sellers using their service and allows scammers to blatantly abuse their system.

The great difference with sites like Amazon and E-bay is that the "guarantee" of Alibaba is not worth anything in real life. In case you did not get what you wanted, or in case the article is broken or damaged, you will get your money back... if you send it back to China. That may cost more than the price you paid. Of course the sellers know this and will try to convince you not to open a dispute (because if you win you still have to pay the return fare, so loose anyway) but offer a "better" article to replace the broken or damaged one, in return for a very low additional payment, let's say 8 dollars. In my case, the offer was to replace the broken 50 dollar article with a 90 dollar article. I paid the 8 dollars, never got the 90 dollar article and, upon opening a dispute, got back... 8 dollars. Never could claim the first unit, as Alibaba or Aliexpress have no possibility of claims or complaints other than during the shipping proces. Much better to pay a little more at Amazon because their system works better.

There are scams everywhere in the world and not limited to this site. I really like their site. But do your Due diligence before you buy like I have been doing. Check to see if they are real and see if they have had a onsite inspection. They are really trying to make it easy for you to hook up with great suppliers. The translator program may have a few kinks but better then translating you self then sending a message. I have bought hundreds of items threw them and have not had much problems. Though i do get easy to notice scam offers. Only buy threw the escrow service for your protection. Or see if the person you are talking to uses paypal or other escrow service. Do not use WU or other fast money transfers.
Over all i give the site a good rating and they have even changed the site around to my ideas. Making it more easy to use. Remember that everyone there speaks another language so you may be misunderstood. Using pictures as a option on how to explain what it is you are after helps a lot.
I have a 4yr buyer account and get a lot of great offers all the time. Remember if it seems to good to seem true it more then likely is.

This site is a rip off I purchased what I thought was an Samsung galaxy S4 phone as this is what it was advertised as only to find out it was a knock off and I can not get any assistance from Samsung because it is not their phone. Now they are listing them as copy of Galaxy S4. This is original ad. Free shipping DHL Perfect 3G Smart phone 1:1 i9500 Glaxy S4 5 inch Android 4. 2. 2 Galaxy S4 12MP Quad core s4 phone free 32gb card, the company name: Thanks brothers Co., Ltd Mr. Song