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Allurez Reviews Summary
Allurez has a rating of 3.3 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention customer service, engagement ring and wedding band. Allurez ranks 10th among Engagement Rings sites.
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Title captures it. She loves the ring only problem was the inscription interface on the webpage is not reliable and my desired inscription did not come through.
Simple as can be to place my order and the product is perfect!
I was a bit overwhelmed when it came to purchasing a ring but the process was fairly simple with this company. It was pretty easy when it came to choosing the metal, band, and diamond. The turn over rate was pretty quick as well. The only issue I had was that the diamond/head was slightly uneven. A quick fix I managed on my own.
The ring is beautiful but the size is much too large and will need to be resized. I ordered a 6 1/2 but the ring is closer to a 7 1/2. Falls right off my finger. Disappointed that I now need to find someplace to resize it before I can wear it.
It was great thanks you so much I appreciate your customer service
My ring diamond fell out and no body at your company answers a phone or call anyone back. It basically took us 5 months just to get someone from your company to talk to the insurance adjuster to get the diamond replaced.
Product not as nice as represented. Card charged before shipping.
The time to receive the order was LONG. Maybe due to valentines day but my necklace was ordered on the 2/4/24 as a gift...I also thought I included the love necklace as the free gift being offered. Long story I decided to inquire and they said they had not filled my order ( thought 4-7 days but the days turned into the end of Feb)...Customer service was super helpful but I bought this necklace based on the website data and I will say it was somewhat hard to navigate...May or may not purchase here again. I spent more than $400. I thought the love necklace was a bonus to my tennis necklace...I play tennis...
Anyway that's it...
I was able to customize the pendant and select 18k yellow gold and emeralds. Very pretty.
All was good. Ring was what I was expecting. Took a little longer than advertised but not a big deal.
Ordered three stackable rings for my wife. Rings were a size too small. Allurez customer service representatives we fast and efficient in addressing the issue.
Bought a piece the wife did not like-was exchanged with no problems
Customer service needs improvement. I sent a request to change the delivery address and received confirmation that this would be done. Product was shipped to the original address still.
This set isn't the one Im interested in. That set wasn't available for home try on. I'm checking ring sizing.
I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.
Details says it weights Approximate Metal Weight 28 grams, but my scale reads 22 grams, I was expecting to pay about 100 a gram. Overall my wife loves it.
BRACELET INFORMATION
Style Number: AZ*******
Metal: 14k White Gold
Gender: Women's
Width: 5mm
Approximate Metal Weight: 28 grams
I had to follow up multiple times to find out what was happening with my order and when it was shipped. I never actually received a shipping confirmation but had to reach out to find out when it would be arriving on multiple occasions. The resizing and shine they did looks and fits great so I appreciate that but the communication and customer service could be improved.
From the business
Allurez.com is committed to providing you with the largest and the finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry, and certified loose diamonds.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out, and we’re truly sorry to hear about the frustration you experienced. At Allurez, we strive to provide outstanding customer service and fully understand how upsetting it is to have a diamond fall out of your ring.
We’d like to clarify that while we made every effort to move the process along, much of the delay stemmed from waiting on responses from the insurance adjuster. There were several instances where we promptly provided the requested information, but unfortunately, there were significant delays on their end in following up.
That said, we did everything we could to expedite the process on our side to ensure the issue was resolved as quickly as possible. We appreciate your patience throughout, and we’re glad we were ultimately able to assist with the replacement.
If there’s anything further we can do for you, please don’t hesitate to contact our customer service team.