I just want to say I am only leaving a review because I really really want to warn people from buying from this company. I bought a dress that was originally $69, and got it on sale for $34. When I received the dress it so cheaply made, see through, and scratchy. It was HORRID. Decided to return the dress and called to see what the price of my return would be since I saw something that stated it would be $8 to return. I really did not anticipate returning the item or I definitely would have read this. So I paid $8 for them to ship it to me, which took a week, and paid $8 more to send it back. I paid $16 for a dress I never even wore and never kept. This is a scam! On top of that I called to ask if the $8 to return was the same $8 used to ship and the representative told me yes. So I didn't realize I was going to pay an additional $8. NEVER EVER SHOP HERE... EVER!

DO NOT buy at ashleystewart. I made a purchase 2 weeks back, as soon as I received it, I realized I ordered a really big size (11W, this is my first-time purchasing here, so probably miscalculated the size). So, I took them to the store, 20 miles away where I live. I tried asking them if I could try any smaller sizes, they only had 9, 10, 11 available and even 9 was still loose for me. To my surprise, they told me they wouldn't accept any exchange/return in-store, I can only mail back the package to whatever address. SO, I sent them back wondering why I couldn't exchange. Then they processed the refund and deducted 16.95$ claiming they were shipping charges and can't return it to me. Extremely ridiculous, If only I had known this, I would've NEVER EVER purchased. What a waste of money.

Dont buy from these $#*!s although they have good items you will be penalized for refunds. I ordered a pair of sandals from them had to return them because they didn't fit. They refunded the shoe minus the shipping and my refund was $8.95 less than the total price. When i sent it back because I didn't have a return label i paid $15 usps priority to send it back( out of my pocket) the customer service is gonna tell me they dont give that back and i dont get the original shipping charge back either because the company provided a shipped the order without a problem and that I am returning it. Basically your refund will not be what you paid originally they will get you either way. I asked well whats the refund had I used the company return label they still said minus$8.95 from the total. Complete RIPOFF never again.

Zero stars! I purchased 2 pair of boy shorts online. Had never tried her clothes and decided to give it a try. I received an email stating my package was delivered. I never received the package. I ordered on March 19th. I received an email on March 26th saying my package had arrived. Again, NO it did not. I immediately called on March 26. I was told an investigation had to be done to call back. Called weekly since then. Each time there is no update only saying like they are reading a script you can not be offered a refund until April 9th. I am not even convinced I will even get my money back. These are hard times man and 30.00 is 30.00. I need that money and can't believe a national company such as this would lead customers in never land while someone "investigates" a missing package for 10 days without any communication with customer. When I call I get treated like I am some kind of rude disgruntled petty individual. So beware of this before buying ANYTHING!

I placed and order on February 12th and today is February 28th. It said my order as shipped and they even gave me a UPS tracking number. They also charged my card I've had the tracking number since the 14th and UPS to this day still doesn't have my order. I called several times on this order and was told 3 different delivery dates. I tried Tuesday and they said I couldn't cancel the order because it already shipped. Well today I was told it never left the warehouse and that it would be here on 3/3/20. I told them to cancel my order and refund my money. They are liars and Linda is rude.

I never received a email back regarding the wrong dress that they sent me and wanted me to pay to send it back. I did receive a phone call saying that my account was in collections because my payment was two weeks late. I then looked on my bank statement and it was a kick back for some reason, but they never notified me regarding this and because it was two weeks late I was charged a 28.00 dollar late fee which leads me to believe that the wait to contact me was so they could get that late fee and the put my available credit to 0 and my bill was 156 out of 600 such a joke. What I have noticed is it is all credit card companies that service under this on bank.

Horrible customer service Latoya (manager) has very poor customer service skills. I place an order 2 days ago the items went on sale before I even received the package. I contacted them asked for some type of price adjustment. They said I could not receive one that I would hav to return items once received & reorder. Wat an inconvenience for a loyal customer. I am done shopping with them. Their items are overly priced anyways, other sites always offer free shipping after u spend do much not them. BUY IF U DARE

Don't get the credit card you will end up with extra charges. I always shop here for several years and like the clothes and brought the clothes before getting the credit card. But will not anymore. The credit card is a racket and charge you $40 for 1 hour late and when I closed my account did not tell me they continue to charge you late fees and customer service actually told me they purposely don't tell you that. So Whoppie and any one else who promotes them should second guess a company who rips off hard working people. I actually work in customer service and my company would fire me on the spot if I told our clients what I was told. You are suppose to give your clients full disclosure and the best customer service to make them come back and recommend you to others.

I ordered a pair of jeans a month ago for 49.99 when they came the lower legs were too tight ( I wear a size 22 w) so I sent them back and received a refund. Now they went sale For 19.99 so I reordered larger sizes 24w and 26 because I really wanted these jeans to fit and I luvvved the color (foxglove). Well neither pair fit because the lower legs of these jeans are so tight and uncomfortable to wear. I also couldnt get a refund because they are a clearance item. So now im stuck with a defective item. Over the years, Ashley Stewarts sizing has changed as well as their audience. Their clothing looks cheap and now is poorly made. The majority of the clothes are too busy for my taste and do not measure up to my standards. You have lost my business and my money Ashley!

I ordered 3 pair of shorts, nothing on the page said they were a Web Exclusive and not returnable when placing the order and, my payment was processed. Needless to say 2 pair didn't fit and I wanted to change them for the next size up. I spoke to 2 supervisors and to no avail, I can't get another 2 pair, but they offered 15% off. I have been a customer for years, but I can't shop with a company that doesn't offer any help for their customers. Will be keeping my $$$ from now on.

Horrible customer service
Horrible customer service
Placed an online order on 9/1/19. Called customer service on 9/14/19 and told the rep I was calling to check on my order. Order number and mailing/billing address etc were given. Rep pulled up the information and stated that she had to place me on hold to do more investigating After holding for 22 minutes, the Rep said that the package didn't have any tracking information so there was nothing she could do about the order. She offered to put the money back on my card and stated that it would take 5-7 business days for it to show. I told the rep that I was still wanting the items but most were on sale at the time of purchase. I asked if I could get my new order for the price of my previous order. The rep told me NO, I would have to get them for whatever the price is today. She then said that she have no way of changing the prices. I told her that other stores would at least send an email offering some money/percentage off on the next purchase. She said we don't have discount cards. With all that being said. Ashley Stewart did nothing to rectify the problem. I will not be ordering from here again.