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Bathselect generally enjoys a strong reputation for its high-quality bathroom fixtures, with many customers praising the luxurious design and ease of installation of their products. The customer service team is frequently noted for being responsive and helpful, contributing to a positive shopping experience. However, some customers have expressed concerns regarding service delays, particularly in delivery, and issues with order accuracy, including billing mistakes and return policies. Overall, while Bathselect is recognized for its impressive product offerings and customer support, there are areas for improvement in order fulfillment and order management.
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Received product with no installation instructions... requested proper installation instruction from the manager but ultimately had to return product after waiting 6 weeks and getting the run around. This company is a joke!
They even charged me for the return shipping!
Bought the 40" Monarc LED Shower Set, Complete with Mixer and Body Jets from bathselect just over 3 1/2 years ago, the product is just great and never ran into any issues we really enjoyed this high tech shower set and has been great functional system in the master bathroom. Last month we had problem with our tile finish some tiles broken loose so when my tile contractor was working around the digital shower mixer guess he cracked by mistake the screen. I called Bathselect and explained the situation to make story short I was able to get a replacement screen at fraction of fraction of cost. I did not expect the process to be a breeze. Great customer support and product service.
Their warranty is a SCAM. Stay away from this company. I purchased a fontana shower panel with a 5 year warranty. One of the jets came loose from the panel and was told that the warranty will not cover this issue. What good is the warranty if it doesn't cover the item purchased?
I had a really nice experience with Bathselect, High Products at a competitive pricing makes it a real deal! Their Friendly Support Team & Fast Deliver options adds to that!
I will never look for a different provider from now!
Our Purchase was a last minute deal since we got some sudden damage at home. Bathselect came out to be our savior by delivering our products on time!
Bathselect have a large collection Great quality of products and wonderful designs! Got my complete bathroom products from them.
I had few doubts about the product function & installation, the Support team not only cleared the doubts - they gave detailed information of them with Installation Manual!
Extremely happy that I chose them!
We were having a last moment requirement and Bathselect did the job exceptionally well so that we could complete the project on time.
Great Products & Fast Delivery - Without a doubt, They are going to be my future Home Renovation Supplier!
Love their LED collection. Got it for my bath and kitchen! High Quality Products at a marginal rate.
Definitely Worth trying them out!
Hi There,
Generally I dont write review but on your request Im writing this review because im happy with my shower system and there is no complaint from my side.
Shipping came on time, my shower systems was well packed and good in condition and on top of it my plumber installed this shower system very quickly.
So, go ahead and buy from them.
Ordered a product, they sent the wrong product. Sent an email. No reply. Called 800 #, and was told I would receive a call back. No reply.
Next day, left another message. Used 'Chat feature' for another # to call.
Spoke with Lazik, who admitted they made an error, they would send the correct product out ASAP as soon as it is received in the warehouse, which will take a week.
That afternoon, received a call back from my 1st message, told him I had already spoken with someone. 30 minutes later, same person, calling back on my 2nd message. Next day, he called a 3rd time, same guy, answering one of my emails.
Today, product was shipped on the 2nd, finally! But they did not overnight it as promised, it was shipped ground, so it will not be received until the 10th. ALL my emails are being ignored, all my calls are going to the same useless answering service.
I am going to find and place this same review on all available sites until the correct item is received.
Answer: We have found many selections of shower set at reasonable price. Most of their products are available in stock so if you are under tight schedule perfect site to order as there is no need to wait
Answer: SCAM COMPANY 100%. WILL NOT RETURN CALLS OR EMAILS.
Answer: An answering service answers the phone, but they cannot actually do anything to help you. Only tell you that someone will call you back, but they don't.
Remodeling a Bathroom? Shop quality bathroom fixtures online at Best Price. Top Selection of shower panel, heads, faucets, bathtubs & more at BathSelect.com