business logo of Bebe
bebe.com
chic, casual, evening & party womenAge 19-25, 26-45
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About the business


bebe.com
+1 877-232-3777
USA
Clothing item from BebeFashion apparel by BebeMerchandise from Bebe clothing lineBebe fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 19-25, 26-45
Price: $$

Shipping

Shipping Cost: $9.49
Free Shipping: sometimes
Free Shipping Detail: for orders over $150

Returns

Return Policy: not free
Return Instructions: returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached
Return Cost: $8.95/item return fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, evening & party
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: phone, contact form
Support Phone: +1 877-232-3777

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Amazon Pay, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate Bebe?
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Bebe Reviews Summary

Bebe has a rating of 1.4 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bebe most frequently mention customer service, return policy and credit card. Bebe ranks 1879th among Women's Clothing sites.

service
24
value
24
shipping
21
returns
22
quality
23

We monitor reviews for authenticity

Florida
6 reviews
12 helpful votes
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Fabulousness!
January 5, 2016

Love their store their online store and their customer service. The quality of their dresses is superb and I receive tons of compliments whenever I wear their stuff. So worth it!

Date of experience: January 5, 2016
New York
1 review
2 helpful votes
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I made a purchase on bb.com las black friday. I called to verify if it was Ok to return at store and they confirmed this. When the items arrived, my invoice said "final sale" and they were not able to take my return. I am still trying to complete my return and get my monet back. So frustrated and disapointed.

Date of experience: December 5, 2015
Colorado
2 reviews
2 helpful votes
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When it comes to date/ party/ event I like Bebe, first, it fits me always perfectly, I know my Bebe size and it always works, compare to stores like express, limited etc Bebe is definitely more sexy and it made to show of your figure. In order to avoid tacky I always look for a fabric content and not too much of detailing( if you buy sexy dress that made out of cheap fabric you will look tacky, so I try to avoid it) I don't know, may be I'm just lucky but the stuff I bought from Bebe turned out to be great and are my favorite pieces, also I tend to get compliments wearing them, so I enjoy it a lot.

Date of experience: October 14, 2015
California
1 review
5 helpful votes
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Zero customer service
October 2, 2015

September 26,2015 I purchased $1,000.00 in clothing at the Columbus Circle store in New York. I informed the store that I didn't receive the catalogue with the 20% off coupon until the sale ended. The sale went from September 10-13th, it was only a 3 day sale and the catalogue was delivered to my home September 21. The store representative was not helpful, in fact, she left me and started helping other customers while I was waiting at the register to complete my transaction. I then called the 877 customer service number 8 times. A few of the calls were dropped by the call center and when I did reach someone I was transfer numerous times with zero results. I tried emailing Bebe twice, both times I received a return email reading that I would be contacted within 24 hours. I have yet to be contacted, and it is October 2.

Date of experience: October 2, 2015
Canada
1 review
6 helpful votes
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I wanted to let you know about the incident today at BEBE in Chinook Center.
I purchased a dress for my birthday, with my debit card, it said approved. I
Took out my card and their system went down. The manager then tried to tell
Me I did not pay for the dress. I pulled up my TD bank account and there it
Was the debit from BEBE. They still would not give me the dress. She told me
To pay again. Of course I was not this naive to this fraud. I went to the TD
Bank in person, the lady then printed out my account and wrote a note and
Signed it that indeed I did pay for the dress. I went back to the store,
Showed her, the manager then was rude to my daughter and me and told me I
Was still not getting the dress. I went to the security showed him my
Payment through the TD bank receipt; he even admitted this was wrong and I
Should be able to have the dress. I then asked him if I go back and take the
Dress would he stop me. His answer NO he would not stop me. People that know
Me know that I will be a professional about this, that does not mean I will
Take this lying down! I want everyone to know about this dishonest store. I
Want everyone to know how it feels to make you feel like a criminal when
They fault is at the store you purchased from. The dress was for my
Birthday, I hate shopping. Anyways I am sure this has happened to other
People and they need to be aware. You pay for merchandise you should be able
To take it home and not be made to feel like a criminal.

Date of experience: July 19, 2015
California
5 reviews
30 helpful votes
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Dolman tops
June 4, 2015

I can't get enough dolman tops. They always seem to have a cute selection, and the knits are gorgeous! Touches if lurex ad a bit of sparkle.

Date of experience: June 4, 2015
Egypt
4 reviews
18 helpful votes
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"Very bad customer service in the store located in Egypt, Citystars mall
I was there and i bought four soiree dresses it cost me more than 8000 Egyptian pounds
And there was an offer ( get a bag when purchasing above 3000 Egyptian pounds)
I bought my things in two separate receipts but they gave me one bag, i told them i was over the total of two bags but they refused and it was very rude from them to tell me so
Because i already paid a big amount of money

Very bad attitude

Date of experience: May 7, 2015
New York
1 review
3 helpful votes
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I recently made a return at the Bebe Store in Smith Haven Mall. It has now been 7 days and I still have not received my refund. I have called customer service numerous times who can only advise me that my issue was forwarded to their Sales Audit Team who is investigating my "claim". I asked when I can expect my refund and the associate did not have an answer for me. This is the most ridiculous example of customer service I have ever seen. They told me my refund would be 3-5 days and now I have to wait longer?! Their clothes are not only poorly made but expensive to boot! $190.00 for a dress & now I'm still waiting for my money back?! I will definitely no longer be shopping in this store and I will be calling my bank to report the charges as fraud since they are "still investigating".

Date of experience: December 4, 2014
Maine
1 review
3 helpful votes
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I am very upset
July 30, 2014

I am very upset. I placed a large online order with enormous shipping fees. I received the clothes and they were poorly made. I keep getting a call center in China and they are trying toget me tto buy more instead of resolving the pro lem. I am very dissapointed in bebe greed and return policy. Bebe lost an excellent customer due to greed. Save your dollars and shop at Express.

Date of experience: July 30, 2014
Hong Kong
3 reviews
13 helpful votes
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I recently purchased from here and it was great! I had no problems and love their selection. They have a lot of nice stuff and i'll definitely be buying from them again :)

Date of experience: February 15, 2014
New York
5 reviews
11 helpful votes
Follow Ghalia Z.
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Well I am writing this review manly because of the great customer service, I wish I can give them more than 5 starts for that! I know that their stuff can be really tacky, but it depend and how you wear bebe and to choose what is right for you, I don't like to expose a lot of skin, I agree with some of the reviewers that some stuff are over priced or too pricy comparing to the quality, I'll I have is tops, sweaters and dresses, they're all good quality and made me came for more, I don't own a jeans so I can't talk about that although it seems very hard to find a good quality stretch pair of jeans this day, I just had an incident with a dress was sent to me and I still gave it 4 starts but let's say it was defective, they ask me to sent a picture and process a replacement order- as I ask- right away! I shop online a lot and bebe.com is my favorite, they made asos and guess so meh!

Date of experience: January 20, 2014
California
1 review
2 helpful votes
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Some people say Bebe is too tacky but I think it's super-sexy. I love their mini-skirts and tops. Their website has even more stuff than their stores and sometimes there are deals you can't find anywhere else. No matter how old I get, I'll always be a Bebe fan!

Date of experience: July 30, 2013
New York
1 review
2 helpful votes
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Worst customer service ever. They provide a tracking # that doesn't actually track the package- been waiting for my package for 3 weeks and every time i call they say they don't know where it is. Well first I asked to talk to a manager who apparent was "unavailable" all morning. When i got tired of waiting, I asked for a refund, and perhaps some kind of incentive to want to shop at bebe.com again, was given $5 for a $300 order that never arrived. Wanted to like that store/site, but its not worth the headache. Btw- i own a retail company and would never treat my customers that way.

Date of experience: July 3, 2013
Illinois
45 reviews
109 helpful votes
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I used to buy from Bebe all the time. It was my number one store. Everything is made sooo cheap now. My jeans rip and fall apart after a few months. This never happened before. Everything is MADE IN CHINA! What happened to the quality? I never shop here anymore because they jeans cost $100-$190.00!

Date of experience: August 16, 2012
California
13 reviews
54 helpful votes
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Bebe has amazing customer service. I buy online from them every other week, and I've never had an issue with my orders. Every time I have contacted them, they respond very promptly and politely. Highly recommend shopping with bebe! Great clothes, great prices, and great customer service!

Date of experience: November 5, 2011