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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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This book is the second in a trilogy (I had purchased the first new on recommendation from a smart reader). It arrived in good time in lovely condition.
Thank you BooksRun!
I'm a first-time BooksRun user and am very happy with my purchase. My used book was in excellent condition and arrived quickly! Thanks BooksRun!
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Got the book I was hunting for in great condition, at a reasonable price, and received in record time.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Very satisfied overall. The padded mailer the books arrived in was torn open a bit in several spots upon receipt but other than that it was very easy to order and return the books my son needed.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
The book arrived a few days after my order and was in very good condition. Excellent value and service.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Shipping was fine. Most importantly, the used textbook I ordered was in sad condition. Worse condition than described. It is still usable but was overpriced. Had I known the condition, I would have selected a different copy of the text elsewhere
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Arrived with bumped corners due to the nonprotection of its poly mailer. I'd gladly pay a shipping cost to offset at least minimal packaging…
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I operate an air b&b and this book is so appreciated by my guest that one of them kept it. I needed a replacement and you came through.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
My order was processed expeditiously and the book I received was in great condition. I highly recommend BooksRun!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
BooksRun is a great vendor for book buying! I've gotten excellent deals and the books arrive as-described! It's such a relief to have an online alternative to Amazon when it comes to purchasing print books.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I'm very please. Books the school requires for independent are very rarely available at the library. Now that my kids annotate I need to own the book. BooksRun had it and got it to me sooner than I expected. They are one of the top 3 that I always reach out to. Never disappointed. Beth
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
I was very happy with the price of the used book I ordered, and it arrived in a timely manner. I would gladly order from BooksRun again.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I found some books I was interested in, I ordered them, and I received them in a perfectly acceptable amount of time.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I recently sold approximately nine of my school textbooks to Booksrun. After comparing several companies online, Booksrun stood out by offering the highest payout. Although I was initially skeptical, I decided to give them a try and shipped the books in a securely sealed box. Throughout the process, I received timely tracking updates and clear communication about when I would be paid. Just a few days after mailing the books, I received a check as promised. The entire experience was efficient, trustworthy, and hassle-free. If I have more books to sell in the future, I'll definitely be using Booksrun again- and I highly recommend them to anyone looking to sell their textbooks quickly and for a great price.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Never received the order as of date, sent email checking on order, no response to date. Will not order anything from booksrun again. I will be reporting this transaction to my credit card company, for refund, nothing else to write to get to 50 words
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Book was as described. Arrived early. Loved it. It is nice to know there are many sites selling used books in good shape.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I received the book I expected, in excellent condition, for a very fair price. The shipment arrived quickly too. Would gladly purchase from BooksRun again.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I ordered a book, it was more expensive everywhere else. This was almost half off. The books in excellent condition had a bonus of being signed by the author. I was skeptical I wasn't gonna get what I ordered but it was the real deal.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I found exactly what I was looking for, shipping was quick, and I was informed every step of the way.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team