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Knetbooks has a rating of 3.8 stars from 1,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.
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This company deals in bad business practices. They hide contract terms in the FAQs section. If THEY decide your textbook is damaged (they don't offer any proof of damage), then they will charge you the cost of the book, will not return the rental fee, and charge you a fee at their discretion without notifying you of the charge. It triggered fraud on my account, and they got away with over $300, and I had to get a new credit card, which I could not do for two weeks because they charged my card while I was doing field training for the military. Then they will not respond to their email or texts other than to confirm they received your message, or even to explain their policies. It was great and tempting at first to get cheap products under market value, but they make their money by cheating you out of it later.
One of the cheapest places to rent textbooks. Saved 100 dollars compared to the other lowest prices online. I could not find all the books I wanted though.
Terrible experience. Their policy is to charge you the rental fee AND the cost of the book if it comes back damaged AT ALL. For me that was $213.52 for the rental cost + $374.39 for their listed cost of the book. This put me at a total of $587.91. I returned a book with a few minor stains on the side of the book (see picture with review). The pages were not water damaged, though I admit that there was discoloration. Because I did return it with it in this condition, however, I admit that I owed them in some capacity. My issue is this company's policy. Most policies out there deduct the amount you paid from the total amount of the book. THIS COMPANY DOES NOT DO THAT. KNOW THIS BEFORE BUYING OR RENTING FROM KNETBOOKS. For how minor of a defect my own book had, it's clear that this company has no problem refusing your return and taking more money.
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Great condition but thin plastic wrapping. Had to purchase a binder to place it in before opening. We will use this company again.
The overall shopping was good; the book took longer than expected to get to me, but I received it before I needed it for class.
I sent the book back in exact condition I got it and they charged me $170 for a replacement. I'm a nursing student getting my second degree and have rented books for years, knet books is the worst company I've ever worked with.
Have not received the book yet about two weeks overdue
Buying and delivery was fine, but arrived later than i expected and needed access code
Thank you for shopping at Knetbooks!
My order was canceled without my consent and i never received the book and was also not offered a refund.
Loved it. Very smooth and got here just in time! Will def order from here again
The books I received were fine, one was heavily written in but the other one was fine. The delivery took way longer than expected.
Great way to rent book for class. Book was delivered quickly and in new condition
My book got here on time and this site had the best price. No complaints.
Shipping took a little longer than I expected and the books were good quality
Thank you for shopping with us! -Knetbooks
I had a great experience with knetbooks. I found my book that was required for one of my classes at a low price.
I've been renting from Knetbooks for the past year and a half. I've never had any issues. I plan to continue using this company for school textbook rentals.
I have rented from here before, book came in great condition. Easy to search by ISBN, I will continue to rent.
I found the book we were needing. It was available as a rental & a good price, better than what the school offered!
Shipping is alright and products are alright. The most recent one I received is a little worn down but I can use it just fine so there isn't an issue. Overall pretty neutral
Thank you for choosing Knetbooks!
Answer: Infinity, because you will never receive it. And if you do receive it, it comes damaged and then when you try to return your rental that try saying the original damage is your fault and charge you a ridiculous price for a small damage that had already come with it. Or sometimes several pages are missing.
Answer: Hi Tatum, We do allow some highlighting in our rentals but we ask that you dont highlight excessively. If you return the rental back to us with over one-third of the text highlighted, we may have to mark the book as damaged. Highlighting can be distracting for future renters and we may not be able to add an overly-highlighted book back into our inventory. Consider using page flags to mark an important sentence. Flags can help you easily get back to the page you need. Page flags are also small enough that they can be used multiple times on the same page. Plus, they are really easy to remove from the textbook before you send it back at the end of the semester. Let us know if you have any other questions. Thank you!
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