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Cell2GetReviews 1,228

3.2

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Cell2Get Reviews Summary

Cell2Get has a rating of 3.2 stars from 1,228 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cell2Get most frequently mention customer service, new phone and free shipping. Cell2Get ranks 3rd among Mobile Phones sites.

service
174
value
165
shipping
172
returns
142
quality
161

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3,090 reviews

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California
2 reviews
0 helpful votes
Follow Konstantinos C.
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Melvin was great to communicate with, great quality phones and reasonable prices. Had to get a replacement phone quickly and Melvin helped me out there.

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Can't thank them enough!
November 15, 2022

Can't thank them enough for all the support and business that these guys have done with me personally and my company throughout the years. I have been buying phones from them myself for me and my employees in need, and cell2get has always been a pleasure to deal with.

Date of experience: November 15, 2022
New York
1 review
3 helpful votes
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Fake phone brands
November 14, 2022

Bought 2 LG phones from them, kept on loosing service on areas where my provider used to work well, until i found out that they are LG copies and not originals. DON'T BY FROM THEM

Date of experience: November 14, 2022
South Carolina
1 review
1 helpful vote
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Response to company
November 11, 2022

Cell 2 get posted that they have reached out to me to resolve my prior complaint. I called the company on 11/11 and was told that Mark M. Had left for the day. I called again today, 11/14 and was told that Mark M. Was not in, that they could not reach him and that they cannot take a message for him. Attempted to call again and my call will not go through. I suspect they have blocked my number. They have my phone number and email address if they wish to communicate.

Cell2Get attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2022
New York
1 review
0 helpful votes
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Best company that I've ever had the pleasure to deal with. I had placed an order for a phone and fortunately they initially sent me the wrong phone but after contacting their customers service and filing a return request on the website for a exchange, the process was quick and painless and within the same week I received the phone I wanted :)

Date of experience: November 9, 2022
New York
1 review
0 helpful votes
Follow Fredrick C.
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Most awesome experiences every time I work with the Cell2get team at this website via their email support! They are professional, very knowledgeable and truly listen to the customer's needs to ensure their satisfaction. Marvin and Wilson really knocked it out of the ballpark on this particular situation, resolving some lingering concerns from issues I encountered at a different service center on my last upgrade. I so appreciate these folks, and Cell2get is very fortunate to have them on their team.

Date of experience: November 8, 2022
New York
1 review
0 helpful votes
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Just happened to come by their website and dont regret it! I was looking for a mobile hotspot to use on verizon network, and somehow google lead me to this store, after doing a bit of research about them through the internet, i noticed that they are legit and their prices are fair to most places. After placing my order and receiving the item i am glad i made business with them and would surely make another purchase down the line.

Date of experience: November 4, 2022
New York
1 review
6 helpful votes
Follow yi G.
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Sold me a FAKE item
November 4, 2022

I placed a order for the LG exalt and as described on the cell2get Website it was supposed to b certified refurbished when it arrived i was stunned to see how they gave me a perfect replica of the LG exalt That Verizon confirmed for me when i gave them the IMEI number and they declined to give me service on this phone cause its FAKE! Do Not Recommend This Website is a bunch of liars

Date of experience: November 4, 2022
mark f. — Cell2Get Rep
over a year old

The LG phones you received is %100 original those shipped to
Yi Glick
160 Vintage cir
Lakewood, New Jersey 08701
United States

YOU TRYING TO STEAL FROM OUR COMPANY YOM KIPPUR JUST PAST SHAME ON YOU GANAV!

New York
1 review
0 helpful votes
Follow Robert J.
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Excellent and super professional. Buying my first phone from them came in the mail as advertised and was on par with shipping. Would gladly buy again from them :)

Date of experience: October 14, 2022
New York
1 review
0 helpful votes
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I genuinely recommend cell2get as a phone merchant. They stand by their word and are true to their advertising. Excellent customer service also manages to back up in any case there is an issue with the order, and overall just a great experience buying from them.

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
Follow Charlie M.
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The staff are very enthusiastic and patient when i called in for questions. Other stores recommended me to purchase the phone i wanted from cell2get because most stores out there dont carrie phones that were released a year ago, only they helped me complete my satisfaction, let me keep the previous number with my usual simple card after I received the phone from them.

Date of experience: October 3, 2022
Minnesota
1 review
1 helpful vote
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Cyber scammers, do not order from them
September 6, 2022

I received the wrong model phone and needed the correct phone for the option to have dual SIM cards. I was sent the wrong phone and they would not exchange it, I had to call the BBB to get a return label. Even after i did i was never refunded. Do not order from them, i was robbed and they laughed in my face when i attempted to get a refund. It was told you are going to pay for this phone anyway you should just keep it. I have attempted to get this issue resolved for over two months before resorting to social media. My account was also locked so i could not retrieve any information. This company is dirty, they did their homework and you will be robbed.

Date of experience: September 6, 2022
New York
1 review
0 helpful votes
Follow Usher B.
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Was dealing with the store manager assistant george. Excellent knowledge, quick help & follow up next day (after contacting them 3 days after I received my phone and that my service provider wouldn't help me get it up and running), if all is working and is correctly done.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
Follow Rachel D.
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Called in, asked a couple of questions to try and navigate me towards something I'm looking for. The rep was extremely helpful and straight to the point. Went ahead and made my purchase online and got my Kyocera duraforce ultra withing 2 days! Spectacular!

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
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I find it hard to understand how people managed to get their wrong side. I have done business with them for years never once had an issue! My recent purchase was a month ago, went on their website, logged into my account and found myself a new phone I was interested in for my work. Paid an extra 10$ for the shipping and it arrived within 4 days after my order was placed.
Phone came new, in opened and even tho that phone came out back in 2017 and the box isn't original anymore as expected. I am still very satisfied with I what I paid for! Thank you cell2get.

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
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Great Customer Service, the employee went above and beyond, Adam was great customer he resolved my issue in 5 minutes, I called the place after my order arrived and they were easy to deal with helping me solve a minor issue I felt dumb asking lol

Date of experience: August 24, 2022
Washington
2 reviews
0 helpful votes
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Ordered a new Pixel 5, called to confirm this was NEW. It came in a plastic bag in a blank box, no accessories or protective film, the wrong color and AT&T unlocked when I'm 99.9% sure (I'm careful about this) that I did not order w/ a carrier, just unlocked. Called, told it was "overstock, but new" though I think it was refurbished. My timeframe didn't allow for a replacement (leaving town) so I was told bc it wasn't what I ordered (we agreed at least on the color), there'd be no restocking fee. Wrong. They tried to charge it (over $60) so I disputed this with my CC company, who voided the whole transaction. On investigation, there are a lot of complaints w/ the BBB.

So: they're not selling Original Boxed, unused NEW as new, their software and/or fulfillment doesn't match what I ordered, their customer service is poor (and rude), and you have to pay your own postage for returns, even when it's their fault. Definitely would not recommend.

Date of experience: August 24, 2022
Massachusetts
1 review
0 helpful votes
Follow Frederick G.
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I wanted a phone immediately because mine had stopped working. Steve was so friendly and very very helpful. He took his time to explain everything I needed to know. He was very respectful and friendly. I'm going back to the website for another phone, and I truly appreciate their generosity on such excellent prices. Well done cell2get!

Date of experience: August 23, 2022
New York
1 review
0 helpful votes
Follow Carrie G.
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Cell2get has been my go to place for phones for a while now and I can't think of any other legitimate phone merchant out there, that can provide their customers with extremely fair and competitive prices on the market. I'm a customer that goes all the way back to 2016 when I wanted to purchase a new lg g5 from them, I contacted their customer service to try and understand who they are and ever since they have gained my loyalty. And now with my recent purchase on the all new google pixel 6 I'm glad to be rocking it with all it's glory thanks to them.

Date of experience: August 18, 2022
New York
1 review
0 helpful votes
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Excellent service
August 11, 2022

This store provides more customer service and excellent prices on their products, than any other phone Store I've visited. The representative was knowledgeable about the offers and products. He was very patient and very professional. The staffing is warm, friendly and as long as I live, this will be the only store I will go to. Highly Recommended

Date of experience: August 11, 2022

From the business

Unlocked Cell Phones. No Contracts. Lowest Prices Starting at $29.99. We carry ALL the latest models for ALL Carriers: ATT, T-Mobile, Verizon, Sprint, Nextel, Alltel, Boost Mobile, MetroPCS, Cricket and Much More...


cell2get.com
Brooklyn, NY, United States
+8