Getting Married soon, Needed two plus size dresses in a hurry. I used Charlotte Russe because they had the old rustic look we we're going for as far as a lace dress that would fit two bigger girls with "bigger girls" I purchased these dresses online on 8/23/16 and paid too much extra for over night shipping and here it is the 29th and the dresses still have not arrived and after talking to customer services I can not get a refund on the shipping charges and their management team really failed to go above and beyond... Oh Did I mention that I was on hold for 25 minutes with the customer service rep that absolutely didn't help me at all...

I work in Customer Service myself... Personally I feel a 1st grade child can do better... Charlotte Russe--- You are horrible at providing a exceptional experience and I promise you will no longer have any business from me!

I recently ordered a pair of jeans and shoes online. Two days later I get an email saying the jeans are out of stock, but when I go online they ARE in stock, in my size! I bought them at a discounted price too, with free shipping so I wasn't going to purchase them again at the regular price. When I called to see why my order was canceled and 'out of stock' the wait time was obsessively long (for it being 9am). Decided to cancel the order. I'll stick to the mall.

I order from Charlotte Russe two weeks ago. I wanted to buy one get one for $10 shoe deal. After I ordered it told me my order did not go through. I went to call and waited 20 mins and to never get put through to someone. I then received an email that the order did, in fact, go through, but the pair of shoes I wanted was out of stock and they would take them off my order. Since I only wanted the pair of shoes I ordered and was only told AFTER I placed the order that I would only be receiving the other pair of shoes I didn't even necessarily want at full price I no longer wanted my order. I have emailed them a total of five times with no response and have called four times all waiting 30 minutes and never actually reaching a customer service representative. To top it all off the package was never actually delivered to me and no one will respond to my complaints. I basically paid them 40 dollars for rage and frustration. I will NEVER shop here again.

After ordering a single item from their online website, I will never purchase anything from here again. I placed an order for a dress and it told me that the order couldn't be processed. I never received a confirmation email so I assumed it just was a glitch in their system. Ten minutes later, I noticed my card was charged. I went ahead and called customer service where I waited for 20 minutes to speak to someone. She told me that the order did go through, and I just didn't receive an email confirming so she gave me a confirmation number to track my package. Which I soon discovered, did not work.
After waiting for my package for a good 2 weeks. I called customer service AGAIN. I then waited AN HOUR to speak to someone, only for her to tell me that my order wasn't coming. So, I now have lost money for an order that I was never getting. She then told me that in order for me to get my money back I needed to speak to the AP department and they could help me. They told me to give them 48 hours to contact me. I will NEVER order from here again, the customer service representatives are very unprofessional and they have taken money from my account for an order that was never even expected to be sent. I would not recommend ordering from here.

In the past I have made many online orders at Charlotte Russe and they have turned out well. However lately Charlotte Russe has been terrible. The app logs you out, they say they have clothes in stock that they don't and so on. I placed an order Almost a week ago, and I was curious why it hasn't shipped. So I emailed the company a few times and they said "it will ship in one to two business days" but it didn't either time. So I finally decided to call customer service. I waited on hold a long time. When the lady answered she said the same thing, that it would take a day to ship. I AM VERY UPSET. So I ask "is there anything you can do, I ordered it so it would be here for an upcoming even and planned on it being here, but now you're telling me it'll be up to another 11 days" and she didn't seem to understand and just told me it will ship tomorrow. I was too frustrated to explain again. It's very annoying to have this happen and the company has not helped whatsoever.

Charlotte Russe was one of my favorite clothing stores. I've never had any problem with my shipments, never ran into any rude workers, etc. What's frustrating me about Charlotte Russe is how they've updated their website and they do not have an option for E-Gift Cards anymore, nor do their credit card years expand past 2020. I've spoken to many of their associates and not one knows when this will be fixed. I've been missing sales and cannot get a refund! They literally need to get their s@*t together because they've lost my business!

I absolutely love the clothes at Charlotte Russe. However, I want to make everyone aware of my recent experience. I tried on clothes and noticed that $40 had fallen out of my pocket onto the floor. In my head I guess I told myself I would pick it up after I was done trying clothes on. 2 minutes after getting out of the fitting room I noticed I never picked it up. Keep in mind only employees can unlock the fitting room plus the store was empty. Well, long story short I looked for it in the fitting room, purse, pocket, etc. And after much replaying the situation over in my head, I am 99% sure the fitting room attendant took it. I work in retail and I would never steal like that. You are always supposed to act with integrity. Also, while ringing my stuff up, the cashier stopped completely to talk to another employee. This upsets me because I would never dare stop helping a customer to talk it up with someone. I can understand talking and working, but she literally stopped ringing my stuff up, put it all down, stepped back, and preceding to gossip about some guy. All of these stores would be so much better with some values put forth and more emphasis on customer service.

I ordered two dresses from them on July 20th, 2016. I instantly received an email stating that it was received. I ordered accessories, etc for the dresses... they came from ANOTHER company within days. Today, July 25th, 2016, I called to ask where my order is as I still have not received it. The customer service rep (reading from a script) told me that she was sorry but... my order had been CANCELLED because the items were not in stock. CANCELLED? I was not notified WHATSOEVER of this cancellation. I spoke with her manager who (again reading from a script) told me how sorry she was and wanted to know if there was anything she can do. I asked for the corporate number... she told me she "did not have it." I am LIVID. This order was for an event THIS weekend. NEVER buy from them. You are stupid for doing so!

If I could I would give them a negative number! I placed in order for only two items. I completed the order and got an order number and all. Of course I took a picture of it for proof and so I know my order number. I even had an account so it would already be there for me. I never received an email to confirm my order and now they say my order does not exist, but they pulled the money from my account. I am beyond pissed and I have tried call customer service but I stay on hold for over 30 mins literally. I will never shop here ever again and I would not recommend anyone else did.

I order two dresses online. One dress was a two piece that was tight and the sleeves were way too long. The next dress material was way too thin, you could see the outline of my panties and bra although it was white like the dress. So I returned them to the store to get my money back. One dress I paid 29.53$ and the other was 26.20$ I was giving back 44.93$. They did not give me money back for the shipping cost or the sale taxes from both dresses.

When I purchased my merchandise online, it gave me a price that I would pay. When sent my confirmation the price increased by $16 for shipping. I feel that the shipping should have been included on my initial payment, not when the email confirmation when through. When I tried to cancel my order right after I saw this, it would not let me. I clicked it multiple times and nothing happened. Customer service and products are not worth it. I would never buy products from them again. Thank you for wasting Charlotte Russe for wasting my time and money.

I recently made an large online order after receiving all but one package I tried tracking it to no success so I finally called Customer service just to be told they didn't have the item (never received an email saying that) then when I refused the replacement order and tried substituting the item with something that was lesser than the shoes I was told I couldn't because the orinal price of the items were $2 difference but the item I wanted sale price was cheaper than the shoes sale price!? So stupid and frustrated so that was my first and last to be shopping with CHARLOTTE RUSSE!

So I usually have no complaints about Charlotte Russe. But the other day I went in the store for a specific pair of shoes. In store they had a "Buy one get one 12.50" sale for shoes. The original price for the shoe was 38 and online it was 25. So when I got to the counter I showed the cashier the page online. I asked her was it possible for me to get the shoe at the price it was showing online. And I flat out got a no. I would understand if I was asking for a price match to a whole different store! But it was a current online ad for them. It just bothered me because I work at a department store and we meet the needs of the customer no matter what