I was in the Charlotte Russe store at the Newport Center Mall in Jersey City NJ yesterday, the staff has NO professionalism! NO customer service skill at all! They all look like they just rolled out of bed and came straight to work. They were yelling like they were at a night club. Talking about going on vacation, getting tattoos, and having plastic surgery. I was total shock! I had to record them secretly and show my sister because she loves that store... The "manager" has red hair, tattoos all over, and her leadership skills SUCKED! One girl (Ivory) had on a baseball cap and slippers, with a Belly shirt and stretch pants. (Not to say that she can't wear that, but with gut hanging all over at work that outfit is not exceptibal) one girl asked if she can help me, so I thought, when I said "yes" and turned around. She was on her cell phone and asked if I could give her a minute. (Tanya) smh! They will NEVER get the pleasure to "help" me again... I will continue to shop with Charlette Russe, just not that store...

I ordered 2 dresses and when they arrived one was exactly as pictured, the other not so much. The only thing that looked the same as the picture on the website was the color. I called Charlotte Russe, explaining that they had sent me the wrong dress. The woman I talked to was extremely polite and helpful, she immediately sent out a replacement, and I was hoping it would look like the photo online this time.

Fast forward to today as I receive my package only to see it's still the wrong dress. It turns out the photo on the website is 100% inaccurate and looks NOTHING like what you will receive.

It's FLARED but supposed to be BODYCON
The STRAPS are WRONG
The LENGTH is WRONG.

I checked their whole website and I couldn't find a dress that looked anything like it at all.

I don't recommend ordering online from this company! BEWARE! Because now I have to go through the hassle of returning these dresses and hoping I'll be able to get my money back for false advertising!

Also, they claim that if you sign up with an email you get a 20% off coupon. IT'S ALSO A LIE. Never got it no matter how long I waited.

The website doesn't even allow customers to review products, also another red flag. I bet everyone who has ordered and received a completely different item would really put a damper on business._.

I recently ordered a jacket online, Ive had it a month and the lining has already shredded. The quality of it is absolute garbage! I contacted customer service, the only thing they would do is give me 20% to re-purchase the item. Ive been shopping with this company for 10+ years and at one point was an employee. The fact that they refuse to bend their return or refund policy due to QUALITY of products is absolutely ridiculous. Because of this I will no longer be shopping with Charlotte Russe. Their customer service and how they handle quality issues is pathetic!

The merchandise was ok as far as what's trendy but the staff was rude, they offered no help at all so when I finally asked for help I was only offered rude and sarcastic comments. I asked to speak to a manager about how rudely I was being taken care of but low and behold the distasteful comments directed towards me were actually coming from a manager. I couldn't believe a company would allow an employee to act this way let alone a manager. Very disappointed in this store and would never go back and will never recommend it. I've I given it many chances and every time it's always the same negative atomosphere. Maybe it's just the management in the Springfield MO store but it reflects their entire image.

Okay. The reason I'm writing this is because I want people to know how this store has been for me. I have a "STUFFED" closet of Charlotte russe clothing and shoes! Sometimes I'll get a shirt that has not so great stitching and "Charlotte russe brand shoes" are always small and title on me so I always look at discription to make sure its another brand. I love the prices and most of the time, the quality! If and when I do have something sent to me that I don't like, I call them and they send out another item and always tell me to keep the first one instead of returning it! Lol They will do that usually the first few times you order from them but maybe because I shop there "every week" they do that for me every time so far. I've been buying from charlotterusse.com for over 6 years and still buying from them! Everyone is gonna have dif experiences sometimes but I can say charlotterusse.com has always been great to me. Note: If your nice to people, you will get same in return. For the people that have problems with any store customer service.

I really love this store because I've gotten some of my favorite pieces of clothing from this store, you do have to fish through the weird crap to get to the good stuff but it's worth it! My biggest problem that I recently experienced was when I was charged full price for an item that was apparently on sale. I was shopping on their site one morning before work, I finished picking out what I wanted and was about to check out when I saw that the plaid shirts were buy one at full price and get the other shirt for $5, I thought "sweet!" So I added two shirts but in the order summery the second shirt didn't come up as $5 so I thought maybe I chose a shirt that wasn't part of the sale so I found a different one I liked and this one worked out (it showed it was only $5) so I went ahead and ordered it, then went on with my day. Later when I opened the order confirmation email I saw that I was charged way more than what I originally saw when I clicked that Place my order button so I looked through what I bought and I was charged full price for the shirt that was supposed to be $5. I contacted customer service telling them this store (specifically mentioning that the sale was still on the website when I purchased my clothes) and they basically said that their sales change daily and it probably changed before my order went through (which is bull$#*!, and even if that's true if your website is screaming $5, I should only have to pay $5!) I explained again and they offered free shipping. "Here's $6 even though we owe you like $25"
Even though their online customer service sucks I've had nothing but great experiences with their retail employees.

Being a first time shopper i didnt think that the experience was all that bad. First of all, Charlotte Russe always have sales, but its not all that cheap sale but on the shoes, i do find it reasonable. I bought at least 10 pairs of shoes, and i got them less than a week, they were true to size and looked the exact same as they did in the photos. Sadly, I gave them four stars because shoes would be the only stuff i'd be buying from them, everything else is pretty much expensive.

I ordered 4 pairs of boots off of Charlotte Russe and just got them in the mail today. I am from Canada, so it cost me an arm and a leg for shipping and after the exchange rate I was paying about 40% extra on top of that. I was having the hardest time finding boots, so that is why I finally decided to just go online and pay the crazy exchange rate.

I tried on all 4 pairs and none of them fit, they're all too big. Two of the pairs were Charlotte Russe brand and they were gigantic - they looked about 2 sizes bigger than the size I ordered.

So basically I have to pay to ship them back to return them (this will mean I have lost close to $50 in this whole ordeal and have nothing to show for it). I should have looked at the return policy before buying, but I had hoped they would treat their customers better than that. Super disappointed.

This is my second time ordering from Charlotte Russe online and none of my experience is good. I ordered two dresses and one sunglasses. It was not shipped until four days later and then there was a delivery exception. I contacted the carriers and without any good answer I contacted CR customer service. The agent was rude and she basically said there was nothing she could do unless the package was returned to them. So now I have to just hope they receive the package and hopefully get my refund. But the agent's rudenesss... will definitely never order from them again.
#horrible customer service #bad policies #Overall terrible service

It was my first time ordering online from them. I ordered 4 boots on 12-21-15 while they had the $20 sale. I was so worried after reading all their bad reviews but i have to say everything worked out wonderfully! I have no complaints at all! My orders shipped the very next day and the tracking was always upto date letting me know where my package was. I received my order in 4 days! I dont understand why everyone is having problems. Im a very happy customer! Also my shoes came brand new and without any mistakes.

This was my first order and it will be my last. It took me over 5 hours (yes, you read right), between on the internet and dealing with 2 customer service representatives. First of all for us Canadians. Even though your shipment comes from the Canadian warehouse, you will pay for 20.00 shipping, even though their website says FREE SHIPPING FOR ALL ORDERS OVER $50. First customer representative told me everything was in stock. I had the order done online and did it great but she cancelled the order and redid it because she was going to take the shipping off. So we verified back and forth, yes, my order was all right and everything was in stock. I get my confirmation email afterwards, order is not what I ordered, she put on 3 pairs of the same boots. LOL I call back again, SO if you don't call back within 15 minutes to make changes, I believe he said, you will be charged and that order will be shipped. Lovely, what I am going to do with 3 pairs of the same boots in the same size. LOL. Anyhow, got my order yesterday, half of its wasn't received cause it wasn't in stock, no boots came, and they had it shipped it in two different bags, and billed me 20.00 EACH bag! Rotted I am! And their size charts are off, the clothes were bigger and honestly, they are not of very good quality, dresses and t-shirts are flimsy. I was counting on this order for Christmas presents for my daughter and most if never came (when I told it was in stock) and the rest was too big. So yes my advice, is STAY AWAY from ordering from Charlotte Russe online. I have about 200.00 worth of useless clothing that will probably cost me a fortune to send back.

I ordered the "Qupid Low Profile Combat Booties" on December 9 as a Christmas gift. After almost three weeks, I finally received them on December 22 only to find out they weren't even the boots that I had ordered. Nor did they even have the boots they sent me on their website.

The first picture is the boots I ordered. The second picture is the boots I received.

Overall, I am very disappointed by this companies irresponsibility.

Okay so during the Black Friday Deal I ordered 3 pairs of shoes and one pair of pants from the Charlotte Russe site. I was beyond excited to get my packages because it's been a while since I shopped for myself. Two days later I ordered some clothes from forever 21. After a few days I receive the Forever 21 package but not the Charlotte Russe one even though I ordered from Charlotte Russe TWO DAYS EARLIER. Then, after about ten days, my shipment page still says PROCESSING. My order hasn't even shipped after 10 days!
So I email Charlotte Russe about it and the man replies saying that they had to cancel one pair of my shoes from my order because it was out of stock. And he tells me to buy something else the price of my shoes or less so he wouldn't have to take the money they charged out of my account. However, I checked on the site and they were still selling these shoes in my size! I emailed him this, and he still has not replied after a week of waiting.
I got my order today though after days of waiting and it doesn't have the shoes with it. On the form they sent me with the box it says they charged me $61. On my account it says they charged me $55. On the email the man sent me, he said they charged me $68.
I am overall very dissatisfied with my experience. Their customer service is horrible. If you want to buy Charlotte Russe things you're better off going to the store rather than ordering online. Or better yet, just order from Forever 21. Their deals and services are SO much better. Good luck to y'all. Don't make the mistake I did.