This shop is my go to. They have affordable shoes and clothes, and great deals.As someone who doesn't like to spend much on clothes, this shop doesn't fail to please me. My wallet thanks me.

We purchased our daughter several pairs of jeans for her to try on at home because the fitting rooms are still closed due to Covid (2 years later). When I went back to return the ones that didn't fit less than an hour later, I was told they don't do returns either.

Do NOT shop here they will steal your and refuse to help you if the carrier that they are working with steal or lose you pack. $125 the store robbed me.

I've shopped here for years and never had issues. I've ordered online as well a few times and never had issues until recently. Apparently my package was deemed lost because I never received it however customer service was helpful and refunded my money. I didn't like that I had to fill out a form because I didn't receive anything ever. If I had received a few items I would understand filling out the form to let them know what was missing. Anyway besides that, they were helpful and responder quickly. I still love the store so I will give another last try buying online and hope no more issues like this happen. It's probably better to shop in stores to avoid issues like shipping or wrong sizing because they tend to run small. I usually order up.

All the CR stores in my area have been shut down. I purchased items online, but they did not fit so I traveled to a location out of my area in hopes of returning. To my surprise they do not return sale items for cash. My only option was to exchange or store credit. I looked around at the items in store. I was very disappointed with the selection of clothes. CR has always been one of my favorite stores and the location that I used to visit often in San Jose always had the latest trends and I was sure to find a cute outfit. The Gilroy store reminded me of a cheap 5 and below. I couldn't believe it was a CH. Obviously, the stores have been hit hard due to the pandemic, but I don't think it's a reason for the stores open to have such a poor selection. You would think they would have them looking full and filled with trendy items. With that being said I was not able find an item I liked, so I opted for gift card, and was assured I would be able to use it online. Fortunately, the selection is still very good on line. I thought I was set, but when I tried to enter my gift card it would not take for some reason. I did some research and was not able to find a way to enter it. I tried to call customer service but it wasn't a working number. I then emailed customer service. The response I got was not what I expected. "At this time we are not able to redeem Gift Cards online. We apologize for any inconvenience". REALLY! If i knew that i would have kept the item and sold it my self. I was very disappointed. How rude

I loved shopping with Charlotte Russe, especially buying my jeans from them because I never had to try them on and knew it would fit. So when they went bankrupt I was understandably upset, because if I shopped anywhere for jeans I would have to try them on and the idea of having to try on jeans was never something I enjoyed. Once they reopened I was beyond excited and decided to purchase some items online, after placing my order I did a little research and saw the horrible reviews of the "new" Charlotte Russe. It was then that I was afraid because at that point it had already been 2 weeks and my items had yet to arrive. But when they arrived I was happy, everything fit and the quality was exactly how I hoped it would be. I may no longer purchase online because of the long shipping but I would definitely continue to shop with Charlotte Russe.

Bought a 15 dollar looney tunes sweater…
Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Good thing I didn't pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can't give this as a Christmas gift.

I ordered some clothes online recently. I got them when they were expected to arrive, in the right size and color, and without anything damaged. This is the only reason I gave 3 stars. The problem that I have with CR is that the clothes are very flimsy and they clearly charge far more than the garments are worth. There are no reviews on the site, which is very shady to me. It's clear as to why, because one of the items I ordered is shaped so strangely I'm not sure who it would fit. I ordered 3 items, two of which I considered returning, but decided against because it sounds like it would be more trouble than it's worth. I am disappointed in the experience to say the least, and I can't even leave a bad review under the items I didn't like.

This use to be my favorite store because I'm a very small petite woman and it's hard to find xs clothing with my style and Charlotte Russe always has the perfect affordable clothes that fit me. I ordered tons of pants since they changed owners and I literally couldn't be more disappointed. They claim they "fixed" their sizes. For what?! That made it so much worse I literally ordered everything I'm xs or xxs and I get a whole bunch of crap that literally look like a large and will NEVER fit me in sooooo disappointed, if your a small girl and you use to buy from here forget about it their a worthless company now. The photo I posted, the red pants are from Charlotte Russe and claim to be "xxs" next to them are pants in a regular small that actually fit. Please explain to me how this is suppose to fit someone who wears "xs". HORRIBLE

Charlotte Russe used to be nice, but now with the new management, it has fallen to pieces. I spent over $100 and was not made aware of their new return policy. If you buy it online, you must return it via mail. Oh and if the item you purchased is less than $6.95, even if you're sending back $50 worth of product, they won't accept it. The customer service team really does take 2+ days to respond to one email, and they never answer your questions directly so there's always still confusion. Then you email them again and have to wait another 2+ days. I would never recommend shopping here anymore. Half the clothes I ordered were cute and fit well and the other half were terrible.

If I could give negative rating I totally would, the online site which is back is such a SCAM! Do not buy anything online, don't get fooled by the sales! You will never get your items and they wont respond or refund yohr money. I've ordered 3 pairs of shoes on Nov 24 and they still haven't shipped it, also stopped replying to my emails. On the website they stated that it will be shipped next business day but its a LIE. WORST COMPANY EVER. No wonder they got bankrupt, it's sad I used to love going to Charlotte Russe stores. I just hope some people might save money by this review.

If I could give this place zero stars, I would. Where do I even begin. I use to love this store. When I found out they had reopened. I purchased some items, to later find out. They would never arrive. I had purchased my items beginning
Of September. The last update through UPS. Was on the 12th of Sept. I found it strange that I did not see any changes in the status about a month later from my purchase date. I reached out to Charlotte russe customer service via email and of course. They seemed helpful at first and made it seem like they were looking into it... they even mentioned. If my product did not arrive some time between Halloween. They would issue a refund. Well that was not the case. They then send me some form I need to fill out. As If it was from my end that my merchandise has never arrived. Please save your money and do not buy from Charlotte Russe. Whoever bought them out. Is a complete scam! They just keep giving you the run around. That they are looking into it. BS! Finding more reasons to buy themselves more excuses.

I bought clothes not too long ago on line from the New Charlotte Russe. I was so happy when they reopened the stores since I would shop there frequently. It took a week and a half from the order date for them to ship out the clothes. When I finally got it, I saw that a few things weren't how they looked online and I went to the store near by to return. There I found out from the cashier that they have strict orders from corporate to not accept returns or exchanges at the store. I would have to mail the items back to them and pay a re-stocking fee. I looked over their return policy on their new website and there was no mention of this. (Keep in mind, the old corporate allowed returns in store). I was informed by the worker that they did this because they would loose a lot of money with returns... duhh... I was no longer able to return the items by mail since I found this all out after the 30days of ordering and they would no longer accept it.
I wrote an email to corporate asking for help in the matter and I still have not heard back. Not worth the hassle of shopping here anymore. Clothes are cheap which was good, but so was the material.

I had a $100 store credit to Charlotte Russe before they closed. Now, upon announcing their store closings I would've used it, but then they very quickly announced they'd be reopening under the SAME NAME. However, now my store credit is apparently invalid despite it being the same store, and there isn't even a customer service number I can call. I used to love this store, and in return they have robbed a loyal customer.

Reading these reviews, I'm not the only one they're robbing. Stay far, far away from these crooks. They should be sued!