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ChristianBookReviews 150

1.7

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ChristianBook Reviews Summary

ChristianBook has a rating of 1.7 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
46
value
39
shipping
43
returns
25
quality
34
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Canada
1 review
2 helpful votes
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We are thankful for this website. I just wish I could get free shipping to Canada where I live! Oh well. :)

Date of experience: February 16, 2021
Minnesota
1 review
3 helpful votes
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Denies Tax Exempt Status
February 9, 2021

I have no idea if their products are good or bad. I tried 3x to establish a tax exemption for the church organization I was ordering for. I submitted the church's state issued tax exempt certificate which they denied twice. I then filled out a one-time tax exempt form which they again denied because I only listed their business name on the form and failed to list their business address. I placed my order with a different company and had no problem getting a tax exempt status with what I had originally submitted to this company.

Date of experience: February 9, 2021
Tennessee
1 review
2 helpful votes
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Love Christian Book! They are the very best place to get quality Christian products at incredible prices! And, they aim to please!

Date of experience: January 29, 2021
Oklahoma
1 review
4 helpful votes
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Cost over $30 after tax, worth less than $3. As you can see by the accompanying photo, this book not even as thick as my TV remote. There is absolutely nothing in this book that most high school students don't already know.
I've spent less than $30 for books that are over 5" thick, and that contained more information than you could digest in 6 months.
VERY disappointed. The advertising copy for this product is all puffery.

Date of experience: January 11, 2021
Missouri
1 review
2 helpful votes
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I had to start homeschooling unexpectedly. My daughter's school didn't offer any remote learning. I ordered an entire ACE curriculum at the beginning of October. A lot of my order came through Fedex and I got it quickly. Then they decided during the holidays to ship my remaining order through usps... which has been in the land of usps for almost 2 weeks with zero update. So now my daughter is way behind in a subject. I don't understand why they wouldn't use common sense and send through Fedex again. Why choose the most backed up carrier around Christmas/Covid time? Especially after they assured me they would be using Fedex for everything due to this. With the amount I paid I am not very satisfied.

Date of experience: December 22, 2020
Connecticut
1 review
3 helpful votes
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Disappointed placed order 15 day ago and still no merchandise. Called and each time was told delivery is on its way and each time merchandise did not arrive. Starting to think this company is a scam. Planning on reporting to better business bureau. Don't purchase from this company - most unchristian!

Date of experience: December 18, 2020
Pennsylvania
1 review
2 helpful votes
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"Christian" book.com
December 12, 2020

We'd ordered from them several times in the past, totaling hundreds and hundreds of dollars. Stuff had arrived in less than stellar condition, but we never complained. Stuff arrived late, but we never complained. This past August we placed an order for over $250. They took the money, then we got notices until almost November that it was back ordered. Then when it came in, they took the money again. Somehow they did something to show they only took the money once when the order came in. I called to say they took it twice. "No, sir, we're showing we only took it once." "No, I assure you 100% that you took it twice. I've keep my own bank records for over 15 years, to the cent, and I am telling you that you most definitely took it twice." "Oh, well, you need to call your bank then. That's on them. We only took it once." Way to call a loyal customer a liar and pass the buck off to another entity. I'll try shoving a wet noodle up a bobcat's rearend while in a phone booth, before I'll even buy one sheet of toilet paper from this "Christian" organization again.

Date of experience: December 12, 2020
Washington
1 review
3 helpful votes
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I purchased a song, however, it took two download purchases (even though price was minimal). So I contacted them to let them know of the situation & possible credit (LOL). BUT USER BEWARE - BEFORE GIVING THEM YOUR PERSONAL EMAIL, THEY SHARE, SELL & RENT IT AND YOUR MAILBOX WILL FILL UP. WITH SPAM. AND... Your PO BOX will start to. Recrivr catalogs!
DONT USE THIS SITE!

Date of experience: November 14, 2020
New York
1 review
2 helpful votes
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Homeschool supplies
November 2, 2020

I have been ordering everything I need for my children's school supplies for the last 4 years at Christianbook. They are a great company that has a variety of options & delivery is usually fast. Around the holidays i will also order Christmas gifts from there as well.

Date of experience: November 2, 2020
South Carolina
1 review
5 helpful votes
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First I paid for 2-3 days shipping. Ordered on October 21, just received today 10/29. There was no way to track my purchase - contacted customer service - no help. I purchased a cross to wear. It came with a piece of string that was so tiny it was ridiculous. I couldn't even tie it in a knot. Their return policy is that you can't return it unless you haven't opened it. I will NEVER order anything from this place again. I find it offensive that they actually call themselves the Christian book. Items are overpriced and not worth the money. Find a Christian store near you instead.

Date of experience: October 29, 2020
Virginia
1 review
5 helpful votes
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Not sent books.
October 19, 2020

I ordered books a month ago. Sent me emails that they would arrive paperback books not arrived yet but they are already out and in Walmart. Bought them at Walmart they can get them faster going to start buying them at Walmart won't have to pay shipping the books are out i just cannot get them to send them to me. My last time to order. If they are in my local Walmart why cant they ship what I ordered? Karen Smith Alabama

Date of experience: October 19, 2020
Canada
1 review
13 helpful votes
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They debited my bank account several times and cause an over charge over 300 dollars. Very bad place. They got upset at me over 27 dollar when they owe me over 300 dollar. They cause me over 135 dollars of NSF fees and all they can do is divert it to Paypal. This is why people stop being christian because of this kind of BS. A non christian organization would help out more than this christian organization. Never buy books from them unless you want to be over charge and treated rudely.

Date of experience: October 10, 2020
Indiana
1 review
4 helpful votes
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I have been seriously disappointed with this company since "Covid-19"! My first order this year was placed in March and I didn't receive my order until July! Now I placed an order in September and have only received 1 out of three items. The other 2 are on back order, but it didn't state they were when I ordered! I am so frustrated that I can't start all of my school at once.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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Purchase
September 27, 2020

Past 5 years have had no problems with items being purchased, delivered or returned. Receipts show expected delivery, which have been accurate, including items on back order or delay. Customer service calls regarding change / correction of order handled without any complications.

Date of experience: September 25, 2020
North Carolina
1 review
1 helpful vote
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I love this store! They have so many great deals, sales, and often have coupon codes for free or discounted shipping. Most of my orders over the years arrive within a week or two. Since the COVID pandemic, I've noticed their shipping has gotten a bit slower, but it's honestly to be expected. Maybe it's because so many others are choosing to homeschool this year too, and homeschool books have been/are flying off their shelves, but my past three orders that have contained homeschool books have had items that were back ordered. Some items have taken a month to arrive after the date of purchase, fewer items have taken up to two months. I'm not going to knock this company though. I've always had positive experiences with Christianbook and they always deliver good quality items. Also love that they send me catalogs every so often. I'm a customer for life.

Date of experience: September 21, 2020
Tennessee
1 review
3 helpful votes
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Confused employees
September 16, 2020

I order a package of 10 pamphlets. Only received 1 pamphlet. Got charged for package of 10. When I called to get a refund the employee couldn't figure what I was owed. I had to do it for her. I was getting cheated out of several dollars. Got the refund and then she didn't add back the shipping. It was a pain explaining to them. Finally got my full refund.

Date of experience: September 16, 2020
Alabama
1 review
1 helpful vote
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Math 6 Book
September 15, 2020

I received the Math 6 book and the pages were not cut properly some of the pages were still stuck together and had to be cut open to see the pages. The pages that were uneven had been folded in so it appeared to be normal before you opened the book. Very disappointed in the quality of the product.

Date of experience: September 15, 2020
Georgia
1 review
4 helpful votes
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Still waiting
September 10, 2020

August 23. Still waiting. 3 confirmations. Now confirmation states Pending. Not a reliable company. Filing complaint

Date of experience: September 10, 2020
Texas
1 review
6 helpful votes
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This was the first order I've placed on ChristianBook and it will certainly be my last.
First off, my order came in in drips and drabs. Nobody was ever available to answer their telephone.
Finally, many months later I received the final parts of my order and although I placed the order under their offer of "free shipping" I was charged shipping and there has been no response to my emails to them and still, nobody is there to answer their calls.
Apparently a ghost internet operation now.

Date of experience: September 1, 2020
Texas
1 review
9 helpful votes
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Advertised as "large print" when it absolutely wasn't. Then they gave me a hassle about shipping costs when returning the item. They also initially taxed the shipping cost but then only refunded me tax WITHOUT shipping costs. Scam?! I'm contending some of the charges with my credit card since "christian books" wouldn't do the right thing and give me my full refund. I highly recommend you find another company to purchase your books from.

Date of experience: July 31, 2020

From the business

Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.


christianbook.com
Founded in 1978
Peabody, MA, United States