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ChristianBookReviews 150

1.7

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ChristianBook Reviews Summary

ChristianBook has a rating of 1.7 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
46
value
39
shipping
43
returns
25
quality
34
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New Hampshire
1 review
0 helpful votes
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This company was the best company for over 40 years, until it was sold. The original owner was amazing, they cared about their customers. Since it was sold it has gone down hill tremendously. It's so sad that the new owners completely destroyed a business that was built from the heart. They should be ashamed of themselves. I wonder what the original owner feels about this let alone the employees that I'm sure have been there for so many years. Not only have you ruined this companies reputation but I'm sure you have destroyed the employees morale as well. I hope Christianbook can come back from this and god willing someone else takes over to put this company back on the map.

Date of experience: January 1, 2025
South Africa
1 review
1 helpful vote
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Order never received
March 12, 2025

I ordered a bible from South Africa and after 6 weeks it still hadn't arrived, so I emailed customer service and they replied that they sent me a replacement right away. It's been a few months now and I still haven't received my order.

Date of experience: October 16, 2024
Illinois
1 review
0 helpful votes
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Close to being unethical.
February 13, 2025

In December 2024, we purchased a book and somehow ended up enrolled in a subscription service. We think it might have been for free shipping, but we don't remember for sure. When we finally noticed the charges—our fault for not catching them earlier—I contacted their help desk. To their credit, they fully refunded all the charges. However, it still bothers me because it seems that many people are inadvertently tricked into signing up. You have to spend $15,932 just to break even. I suppose if one is diligent, you could make this work.

Date of experience: February 13, 2025
Pennsylvania
1 review
3 helpful votes
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ChristianBookRewards is a scam. We never signed up for it yet charges showed up shortly after we purchased two bibles there. I have attempted multiple times to cancel and the charges keep showing up. We finally got the fraud team at Chase involved, and they were able to place a block on this merchant, and refund three months worth of charges. There appears little that is "Christian" about this scammy merchant. I'd give them a MINUS FIVE STARS if the system let me (1 is the lowest).

Bottom line, beware this merchant!

Date of experience: October 30, 2024
Florida
1 review
1 helpful vote
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Christianbook.com
October 30, 2024

Somehow I was unintentionally enrolled in the Christian **** Rewards program. The program charged me $16.95 a month for 6 months. When I reached out to the company, they cancelled the account, but said that I agreed to the charges, which I would never have done.

Date of experience: October 30, 2024
Florida
3 reviews
7 helpful votes
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This company is underhanded and unethical. Somewhere in the fine print whenever you purchase a book or another item you become enrolled in there "Rewards" program. The cost of this is almost $20 per month. It would be interesting to know how much money they have made off of unsuspecting people using his practice. Do not buy anything from this company! I know they will ultimately pay for what they have done.

Date of experience: May 5, 2024
Japan
1 review
4 helpful votes
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SCAM
May 3, 2024

Bought over $100 worth of merchandise and entered code for "Free shipping on orders over $100" and only to find out they fraudulently signed me up for $16.95 per month rewards club. Unfortunately I am not the only the only one this has happened to and I will be filing a class action suit.

Date of experience: May 3, 2024
Texas
1 review
2 helpful votes
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If you purchase an item from them, they will do a monthly charge of 15$ from your checking account without your knowledge. You have to cancel your discount, but first they take your money.

Date of experience: April 30, 2024
Indiana
2 reviews
4 helpful votes
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Rewards Program Scam
April 18, 2024

Be careful shopping in this site. You may unwittingly get enrolled in a rewards program that will charge you 14.95 a month. In my opinion, this is a total scam. Buyer Beware!

Date of experience: April 18, 2024
Mississippi
1 review
1 helpful vote
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Scam
March 18, 2024

I ordered a book called "Believers Baptism," edited by Shreiner. The book itself did come in, but afterward, I was unknowingly signed up for a subscription. When I tried to cancel, they would not email me back. I tried to call, but the phone was always "busy." I ultimately had to cancel my card because of this. Do not fall for this and go with more trustworthy online stores.

Date of experience: March 18, 2024
Connecticut
1 review
3 helpful votes
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I purchased 2 book and was unknowingly signed up for a monthly Subscription charging me $16 and some change. I have disputed the charges. Please review Better Business reviews before buying.

BOO CHRISTIANBOOK.COM BOO!

Date of experience: March 15, 2024
Michigan
1 review
0 helpful votes
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Great Bookstore
March 12, 2024

Service was speedy and efficient. Books were in fabulous condition and will certainly be something I treasure.

Date of experience: March 12, 2024
Indiana
1 review
3 helpful votes
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Chistianbook.com will sell your product that they don't have! Then, while you are waiting for your product, they will send you a notice if they don't have it and tell you a future date when your product can be in and then update it again to a further future. After a year of waiting, I canceled my order. Extremely disappointing.
THIS WAS NOT A ONE TIME OCCURRENCE! EXTREMELY DISAPPOINTING!

Date of experience: March 11, 2024
New Jersey
1 review
0 helpful votes
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I would just like to take a moment and write a brief review on a book. I ordered here from Stacy l Lyn Harris Love language of the south

Whether you are familiar with her or not, you need to get this book. It is an in-depth look at the life of Stacy Lynn and her recipes my favorite, being granny, southern fried chicken the photos are spectacular, professionally done, tremendous insight into this woman and chef and entrepreneur and wonderful Christian lady, do yourself a favor and buy this book I assure you you will not be disappointed. You can find her as the host of the sporting chef.!

Date of experience: March 6, 2024
Arizona
1 review
0 helpful votes
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A real time saver 💕
January 4, 2024

I've been buying on line from ChristianBook going on three years and never had a problem with this company I did a lot of my Christmas shopping on line last year with them and saved me a lot of time and money, I got free shipping and packages were mailed to my love ones so I didn't have to deal with the stores and post office

Thank you ChristianBook

Date of experience: January 4, 2024
Connecticut
1 review
9 helpful votes
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Purchased and Cancelation
December 22, 2023

Straight to the point.
This is my first order and last from this business. They charged the amount, and later I received an email saying that my product was on hold until I called them back to verify the billing address. So after they charged to my bank account? Umm, It's crazy. At the end of the day, I requested a cancellation order because I don't have time to be calling for something already processed but on hold. Conclusion: Go to another place to buy to save time.

Thanks

Date of experience: December 22, 2023
Tennessee
1 review
10 helpful votes
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I bought an ACT prep guide from this website back in June. I just noticed today that they've been charging me $15.00/mo since for a discount membership that I NEVER signed up for. It was obviously done automatically. When I called their customer service number to inquire what the charge was and ask how I enrolled in the discount program the representative was not sympathetic and very matter of fact. This is a very shady practice for a company claiming to be "Christian". Be careful when ordering from this company.

Date of experience: October 28, 2023
Arizona
3 reviews
1 helpful vote
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SCAM COMPANY!
October 16, 2023

BUY'S YOUR INFO FROM GOD KNOWS WHO AND SOLICITS YOU! SCAM SCAM SCAM...NEVER ENDING CATALOGS AND SOLICITATIONS...IF YOU DID NOT CONTACT THEM, AND YOU DID NOT BUY FROM THEM, THEY SHOULD NOT SEND YOU ANYTHING...THEY ADMITTED TO ME THEY BOUGHT MY INFO FROM SOME OTHER POS COMPANY SOLD THEM MY INFO...THEY ARE SCUM! STOP STOP STOP IT! THIS NEEDS TO BE ILLEGAL...$#*! COMPANY!
SEE PICTURES OF THE $#*! CATALOG THEY SENT ME FOR NO REASON! SO SICK OF MY MAIL BEING FILLED WITH CRAP I DID NOT ASK FOR!

Date of experience: October 16, 2023
Oklahoma
1 review
3 helpful votes
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We ordered a school curriculum and we received the wrong book. They apologized and resent the order and then resent the same wrong book again. Now we are two weeks late on the curriculum we need. They said they would send the order with two day shipping and now we get an email that they had their inventory wrong and they cannot fill the order at this time. We called to complain and their was no effort to correct the problem. They simply did not care and when we explained what happened and said we were going to leave a negative review they simply said "ok" with no apology or effort to rectify the problem. Very poor customer service. Very disorganized. This is the second time we've had problems with them listing inventory they don't actually have. We will not support this business again. They have lost us as a customer!

Date of experience: September 25, 2023
Florida
1 review
2 helpful votes
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New books, Arrived Fast
September 14, 2023

Ordered a few books for homeschooling. The books are new, I paid like $4 extra for faster shipping and they arrived within 4 business days. Customer service was great. Every single time I called, they answered and received a response back from emails. I was hesitant due to the bad reviews but decided to give it try. I had a good experience and will be ordering more from them. Hope this review is helpful.

Date of experience: September 13, 2023

From the business

Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.


christianbook.com
Founded in 1978
Peabody, MA, United States