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ChristianBookReviews 150

1.7

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ChristianBook Reviews Summary

ChristianBook has a rating of 1.7 stars from 150 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ChristianBook most frequently mention customer service, credit card and free shipping. ChristianBook ranks 88th among Christian sites.

service
46
value
39
shipping
43
returns
25
quality
34
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Pennsylvania
1 review
1 helpful vote
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I have used this company many times over the years and have always had great experiences. I recently placed a order and had an issue when it arrived. I emailed customer service and they addressed it within 24 hours. Incredible!

Date of experience: July 27, 2020
New York
1 review
0 helpful votes
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Play cash register
July 24, 2020

I ordered this for my 7yr old grandaughters birthday. It is so cute! Made very well, makes "ka ching " noise when opening drawer, comes with money and play credit card to swipe. She will love it to play "store"... added bonus is it will help with her adding numbers and subtracting numbers. It deserves 5 stars, but, i gave 4 stars because it was back ordered and took a month to come in

Date of experience: July 24, 2020
Ohio
2 reviews
0 helpful votes
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I have used Christianbook for years and have always been satisfied. I ordered some items for myself and some as giveaways for a conference.

Date of experience: July 17, 2020
Minnesota
1 review
5 helpful votes
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Dishonest vendor
July 12, 2020

I ordered an in stock item. A few days later I was told the item was out of stock and back ordered.

I sent a complaint because although other sites had the product when I placed my order they were now either out of store or had a significant price increase.

They responded they were canceling my back order. I did not request this and sent them another complaint. Their response, you must place a new order. (Wow, and pay more!)

Dont trust this site. Yes, I am a Christian and think this vendor is masquerading under the title of Christian.

Date of experience: July 12, 2020
California
1 review
0 helpful votes
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I love them.
June 25, 2020

I have made several purchases from them in the past my bibles have always been beautiful and although ive ordered some blemished item the clearly state that and make sure you know what your getting an honest to God christain booksotre onlie Thanks

Date of experience: June 24, 2020
Hawaii
1 review
3 helpful votes
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I ordered a compact bible because it was on sale to take with me on a mission trip. Ordered on Feb 11 and not due to arrive until March 5, too late for my trip! Should have gone with Amazon where I would have got free and quick shipping. The extra cost would have been worth it.

Date of experience: February 17, 2020
Colorado
1 review
7 helpful votes
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I paid $8.99 shipping... the order took 2 1/2 weeks to arrive... the lullaby lamb doesn't sing (it's broken, still in package). I purchased this for a local pregnancy center as it's one of their requested items b/c jingle is "Jesus loves me." Don't bother with this bunch. They immediately started spamming me with emails too. Not worth it! Wish I had checked out these reviews before I ordered!

Date of experience: February 6, 2020
Oklahoma
1 review
5 helpful votes
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Time to wait?
December 27, 2019

Order was supposed to ship in 46 business days. They took 8 to ship (2 weekends not included) and our bibles arrived after 6 days of shipping. If you need your order by a specific date, such as a birthday or holiday, pad it with at least one extra week over their estimated times or prepare for disappointment.

Date of experience: December 27, 2019
Illinois
4 reviews
23 helpful votes
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Never ordering again
December 23, 2019

It's been 20 days since I placed my order, and still have yet to receive. The Bible I ordered is the only thing my son asked for, for Christmas. It's been shipped, however shipping continues to get delayed. It's December 23rd, and I may not have it in time for Christmas. This is not ok.

Date of experience: December 23, 2019
Washington
3 reviews
20 helpful votes
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Shipping is ridiculous!
October 21, 2019

I would have order this books from the online Giant, believe it or not they didn't carry it. It takes forever to receive your purchase. ONLY----- if you don't mind waiting and waiting and waiting-- order from here! I would liken it to a slow boat from china, I'm NOT kidding!

Date of experience: October 21, 2019
Nevada
1 review
5 helpful votes
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Shipping issue
October 2, 2019

I placed my order on 9/19 with 1-2 weeks shipping. I tracked my items and it was going from states to states. Items left NJ on 9/20. It went from NJ to LA California on 9/24, then to AZ on 9/25. On 10/2 item was supposed to come to its destination in Nevada but it skipped me and went back to LA. 10/3 will make it 2 weeks since order was placed. I am yet to receive my items. Very bad shipping plan for customers. I won't be ordering again from ChristianBook again. The little difference between buying from a different site does not worth this useless shipping.

Date of experience: October 2, 2019
Connecticut
2 reviews
12 helpful votes
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Ridiculous Backorder
August 2, 2019

I used to order from here and never had an issue. I don't know if they've changed management/ownership/etc, but my last order was ridiculous. I ordered 11/30/18 and everything was available. (Which was good because some items were Christmas presents). I received one partial box and then that's when things magically became back ordered. It was one item here, one there that came. Many of my "presents" after Christmas. Had I been told before, I wouldn't have continued the order. You're probably wondering why I'm writing this review so late. One of my items is STILL ON BACKORDER! NINE MONTHS ON BACKORDER! I finally just emailed and said forget it. Got the usual canned response from customer service. Doesn't make me want to order again. I MIGHT give them a second chance because I do like their products but anyone ordering keep that in the back of your mind that you might never get your item or get it on time. The only good was I wasn't charged.

Date of experience: August 2, 2019
Ohio
1 review
6 helpful votes
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First time ordering. Ordered a book for $29 dollars. Woman taking phone order doesn't tell me that if I spend another $6 dollars that shipping would be free. Called back and ask if to be fixed. Their Christian response was "better luck next time." There will be no next time.

Date of experience: July 18, 2019
California
2 reviews
5 helpful votes
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Order a small piece and it took almost 2 weeks to receive.we actually forgot that we ordered it. When it came it was damaged.

Date of experience: June 9, 2019
Canada
1 review
0 helpful votes
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Excelent service
May 29, 2019

I was initially afraid to buy here because I did not know this website and the prices were too good, but I had an excellent experience, my book was sent quickly and in perfect condition, 100% recommended

Date of experience: May 28, 2019
Idaho
1 review
2 helpful votes
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Rip off
March 19, 2019

Don't waste your money as they stole mine. Very unhappy. Don't waste your money as they stole mine. Very unhappy.

Date of experience: March 19, 2019
Indiana
1 review
8 helpful votes
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I ordered a new bible (and a couple other things) online from them over a week ago. (Close to two weeks now) after the first 4 Days I emailed them to see why my package hadnt been shipped. The money for the item I bought was taken out of my bank account already afterall. (I am used to most companies online not taking the money till the package has actually shipped) anyways. I didn't hear anything back from them. So I messaged again several days later. Still no reply. I will never order anything online from them again. Customer service is crap and I feel like I got screwed out of $40 plus the FAST shipping I paid extra for!

Date of experience: January 1, 2019
South Carolina
1 review
1 helpful vote
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I ordered Therepy Session vinyl from this site and THEN looked up reviews. I was extremely worried that it wasn't going to show after that. All the reviews I read were awful and I've only been able to find this vinyl on this site since it's older so o figured it was too good to be true. The shipping said 3-6 days but there was no tracking number! Even worse! But to my surprise it came on the fourth day and packaged well. I'm super happy with this company and glad I gave them a shot!

Date of experience: November 8, 2018
Virginia
1 review
4 helpful votes
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I purchased several books - once I received them, I realized I bought the wrong ones so I resealed the box, paid for shipping and shipped them back expecting a full refund. Well, that's not what I got. Instead I get charged a 20% restocking fee! That's absurd - last time I will ever use this company.

Date of experience: October 26, 2018
Minnesota
1 review
6 helpful votes
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Bait and switch
October 23, 2018

I ordered a bible from them more than 3 months ago. Since then I have been spammed with catalogs in my mailbox, and daily emails trying to sell me more stuff. Today I received an email telling me the item is no longer made, so they can't sell it to me. Yesterday I got a catalog in the mail with the bible they say is not available listed in it. I will not be ordering anything from them again. I would give them zero stars if that was possible.

Date of experience: October 23, 2018

From the business

Leading seller of Christian books, Bibles, gifts, homeschool products, church supplies, DVDs, toys and more. Everything Christian for Less for over 35 years.


christianbook.com
Founded in 1978
Peabody, MA, United States