On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The first and most favorite product I ever purchased from City Beauty was City Lips. It's the most amazing lip gloss and I use it ALL day and night. I have been solely using this gloss for almost 2 years and frequently give it as gifts and everyone loves it. More customers for like! The other product I have fallen in love with is the Invisicrepe Body Balm! Smells fantastic and gives my dull, dry skin that extra lift it needs!
I am using City Beauty InvisiCrepe Body Balm and let me tell you it has made a big difference in my skin. I will be 70 soon, and this has really made my skin soft and less crepy like. I will definitely buy this again.
I have not yet seen any results but I can feel them. Particularly, my legs are SOOO soft and smooth. My arms are less dry looking. The instructions say "this is not a moisturizer" but I say "it sure is a moisturizer". I am retired and so I work in my gardens nearly all day nearly every day because the weather is hot like I like it. After my shower, I use the Body Balm and feel soothed.
This is definitely one of the best products that I've ever tried! It truly does what the infomercial says it does. This comes highly recommended! Love it!
I am a grandmother, 77 years old. I became a City Beauty user when I tried their City Lips and liked it, so I trust the company. I tried InvisiCrepe beause my arms were getting ugly. It has helped - and I haven't been using it that long. Hopefully, with continued use it will totally alleviate the 'wrinkles' in my arms.
I started to see loose skin on my neck about 2 years ago and I thought "here we go. I will look old any day now". But I heard about City Invisacrepe body balm and I bought it. I keep it in the bathroom and slather it on after my bath. It makes me feel pretty right away and I wake up with a firmer more supple chin neck and arms. We focus too much on our faces. Out bodies need a little love too!
Not a miracle but definitely not bad. Inner arms look better. I do wish the containers were bigger for the money but still going to reorder. Have used for 3 months.
I use the Invisacrepe Beauty Balm every morning after a shower, on my legs and arms. I have seen a noticeable improvement of skin texture.
When ordering I had trouble and your employee Amy S from Salt Lake City was sooo helpful she took time to explain things to me so that I could order! You are lucky to have her as an employee Margaret mason
The body balm is amazing! With only 2 1/2 weeks into it there's been a incredible difference. Unfortunately I didn't take before pictures. I'm 62 years old & don't look or feel it!
I tried the product called illuminating dark spot corrector from City zbeauty. It did not work so I called customer service. Lonnie was very polite but could do nothing and then some woman came on having heard the conversation and said that she could do nothing more she's very knowledgable. However as a trained professional I suspect this is a scam and the 60 day money back guarantee is just teaser. Additionally there is no manufactures name so that it is impossible to get to the source of any of the claims.
Do not waste your money
Donald Ziraldo *******395
After a certain age it is almost impossible to find a product with enough moisture to last the day! This body balm is wonderful! My skin looks 100%better. Thank you City Beauty!
Ordered InvisiCrepe Body Balm and love how it's so creamy and smoothes over my skin. Absorbs quickly and makes my skin feel and look wonderful.
If find the InvisiCrepe Body Balm evens out my skin and makes it smoother. I love the smell and texture of the cream. It leaves my skin very soft and smooth
I ordered one lip gloss and got charge a whopping $175 dollars on top of that I had got charged from my bank 5 different times as the sent me 5 lip glosses I immediately cancelled and they still sent them
BUYERS BEWARE THERE PHONE NUMBER DO NOT WORK NO CUSTOMER CARE
I'm down £160
On lip gloss really?
City rip off give me a returns and my money back immediately before I go to trading standards
The vertical wrinkles around the lips are fading. I've been using the lip plumper one the lips and also on the wrinkles. Looks very promising.
Yes it is starting to work, edpecislly the lip crem but git some on the upper lip and it turned red very quicklu
I started with the Ultralift serum, then the lip gloss, now the body balm. I have been happy with all of these products, and plan to try more of them soon. Time to reorder!
I've been using InvisiCrepe Body Balm by City Beauty for about six weeks and I am amazed at how much smoother my skin looks. I'm 74 years old and I've used many products over the years, but this is the first one that really makes my skin look and feel great and hydrated... just at they promised!
I have used this creme over and over and it performs the "magic" we all talk about! This creme is the wonder solution.
Answer: Hi Diane - we can recommend UpLift Firming Serum help target the look of wrinkles & sagging skin in as little as 30 minutes and is packed with naturally-derived extracts to help give skin a lifted, smooth look. We recommend using it twice a day—once in the morning and once at night. Continued use is recommended to maintain and improve results.