comGatewayReviews 182

The shipment has been abandoned at customs in Guayaquil. I was not aware that nicotine gum was not allowed/needed a Ministry of Public Health allowance to be let into the county of Ecuador. I was told that I needed to be aware of local rules/customs about shipments of goods and perhaps so, but that is not my wheelhouse. I would think that a shipping company would have some ideas as to how to break apart a large package or have some knowledge of what may be allowed and what may not be since a shipping company does this for a living. Will be using a mule service/alternative shipping company from now on.

Horrible company.
Even after a successful transaction they demanded without any reason copies of personal IDs and copies of credit card transactions.
Stay away from this company.

This was the first purchase I had with comGateway and I must say it did not disappoint. I've tried other services before but they always had delays in shipment even if the items I bought were just small items. With comGateway, I was able to verify the expiration date of my items with ease, and also saved a lot with their OneBox service! It was also good that they have tons of promos which made me save more on my shipping. Thanks comGateway!

I chose ComeGateway because of its value for money. I've stayed because the personal service is outstanding. Nothing is ever too much trouble. And all my queries and issues have been professionally resolved. There is a real 'above and beyond' sense of duty. Thanks ComGateway. Mike

ComGateway delivered their promise to provide cheap and quality shipping service. Their process is easy to understand and they have lots of discounts for new users—discounts that will convince you to try their service all over again. My package arrived safely and well-packaged. They are truly one of the most underrated shipping services out there. Two thumbs up!

Thank you very much to comGateway! I just received my first purchased items from US to my doorstep! This was my first time to order an item from US and I liked everything about the services, from registration to shop online and get my packages. I also chose their OneBox service that I can combine all my purchased items in one box to lessen the weight of my shipment and to save money! They got you notified when your package arrives at their warehouse. Fast delivery with in good condition. Very recommended for those who wants to buy from US stores and doesn't accept your local credit card then you can use their services. Again, thank you comGateway till our next transaction! :)

Extremely bad service. It's been 3 working days and my package still not assigned to my account! The customer service told me that they may take another 2 working days. Definitely not recommend.

Very easy to deal with! I used their buy for me service AND THEY GOT EVERYTHING RIGHT including coupon codes I asked them. LOVE IT! I use their onebox service also AND VERY SECURED TOO! First shipment is free express shipping AND I GOT MINE LESS THAN A WEEK! REALLY IMPRESSED! Will definitely repeat from them

For the drawbacks: i need to live chat them to update status of my parcel for them to change to ready to ship status. But I don't really mind that cuz it's not that hard!

I last used comGateway about 10+ years ago, they still constantly send me email regarding "possible" shipments in my name even when I told them there's no possibility. They refuse to do anything about it. AVOID AT ALL COSTS UNLESS YOU WANT A LIFETIME OF SPAM EMAILS!

First off, this outfit is the most expensive in the market on shipping rates alone. Second, they have, over the years, added and increased their fees added to every package, such that the shipping charge is only 70-80% of the total. Third, they "overestimate" the size of the packages that arrive - not by much - but adding a centimeter in dimension in each direction adds nearly 3kg to the shipping weight of each package. Please measure next time a large package arrives and see if you get the same numbers they quote.

Then, we come to customer service. They have some of the most unfriendly, passive-aggressive, unhelpful customer service I have ever had the displeasure of experiencing. My last transaction with them, my family had inadvertently sent some mail - mostly junk mail - to my comGateway box. ComGateway does not deliver "personal mail" - OK fine. They helpfully offered to fill in a return form. So far, so good. The next thing that happens is I get a charge for $16.78 - which I must pay or I can no longer access my account. I ask what is going on, and they say that they can only send return mail via UPS! They only bothered to mention this after my account was locked. This was not the first bad experience with their customer service, but it will certainly be the last. There are too many options out there to put up with expensive and poor service.